Everything old is new again. I’m sure you’ve heard the phrase. “Everything old is new again” was the title of a song in the movie musical “All That Jazz.” Part of the lyrics to this Peter Allen/Carole Bayer Sager song include:
Don’t throw the pa-ast away
You might need it some rainy day
Dreams can come true again
When everything old is new again
I might fa-all in love wi-ith you again
While I haven’t heard anyone call them this yet, I may be the first, I’m sure in time they will be referred to in this way, Voice Activated Devices.
You probably better know them as Amazon’s Echo, Google Home or Apple’s HomePod.
Amazon was first into this territory followed by Google and now Apple (their device will be available later in 2017). Microsoft recently announced they have partnered with Harmon Kardon to put the MS VAD “Cortana” into a smart speaker system. Harmon Kardon is a division of Samsung.
Fred Jacobs blogged about them in a recent article titled “Are Voice Commands the New Hi-Fi?” (Hi-Fi was introduced with the 33-1/3 discs introduced by Columbia 69 years ago this month – June 20, 1948.) In his article, he quoted Spotify’s Ian Geller who said voice commands allow people to “engage with music in ways they haven’t since the Hi-Fi stereo system became available.”
Fred feels that these new VAD’s are a “true moment for the radio industry – a chance to bring radio back to homes in a big way.”
The Old That’s New Again Part
As I study these new gadgets, I see a problem for radio of its own making, branding.
The radio I grew up with was very creative and prolific at branding itself with its listeners. It had to be because of the way radio ratings were conducted, either by aided or unaided recall. Billboards, bumper stickers, TV ads, t-shirts, putting your call letters and frequency on just about everything, everywhere it could be seen.
From virtually the beginning burning your call letters into the brains of your listeners was paramount.
Consolidation and PPM (Personal People Meter) would take the need to brand – or so the new Wall Street stakeholders thought – away. Consolidation did this through many signals in the hands of a few operators and the need to cut costs. Arbitron’s (now Nielsen Audio) PPM device did it by recording “listening” even when the listener was totally unaware of where the music or talk programming was coming from.
The new Voice Activated Devices now require a person to KNOW exactly what it is they want to hear when they say the activation words, like “Hey Alexa” or “Hey Google” or “Hey Siri” followed by a specific request.
Unaided recall is back.
Wi-Fi, Hi-Fi & Being Connected
While these new VADs maybe the new “Hi-Fi” for a 21st Century world, they require Wi-Fi to connect to the internet and their respective clouds.
While many of us today take access to a broadband connection for granted as our parents did a landline telephone line, many people in America were not so fortunate. Poor people or people in very rural areas depended on assistance from the Federal government to connect them up to a wired telephone line because private companies found doing so very unprofitable. The Universal Service Fund (USF) was established to provide the funding. Everyone who had a phone would pay a tax to help wire America.
As the need for internet broadband became as necessary in a 21st Century world as a phone line did in the 20th Century, the tax would continue to provide this telecommunications service in the United States.
To read about all of this more detail, click here
Various Ways to Listen
Public Radio in America is leading the way with directing people with the many ways they can be heard. A good example is WBAA AM & FM from Purdue University. Their “How To Listen” tab on their website informs the listener how to listen to their stations over-the-air, streaming online, via their App or via a Voice Activated Device.
This last VAD page also tells listeners how to listen to NPR One using voice commands, such as “Alexa, play NPR One.”
BRANDING Your Radio Station is IMPORTANT
Using a VAD is a return to the days of unaided recall for the radio industry. The need to brand your radio station is critical in a Voice Activated Device world.
How is your KISS, FROG, HOG, JACK etc. different than other such brands all over the world? How will your VAD know which one you want to hear?
Might the return of unique and one-of-a-kind FCC assigned call letters come back into fashion?
Coleman Insights just released a study on Public Radio that shocked programmers with the fact that fewer than one in four radio users can call to mind any Public Radio station.
It’s a Winner Take All World
When the elephants fight, it is the grass that suffers is an old African proverb. It means that the weak get hurt in conflicts between the powerful.
Today, the powerful are Microsoft, Google, Amazon, Apple and Samsung. Each one having their own voice assistant it hopes will dominate the field.
Our 21st Century technology is altering the structure of competition in America as never before. It encourages more monopolies, a “Winner Take All” world.
Natural monopolies are not new. Utilities are an example, but they were heavily regulated. The natural monopolies created by the internet crush competition and that could negatively impact the American economy. Internet innovation moves fast, the Federal government moves very slowly and regulation won’t stop them from occurring.
You can’t order from Amazon on Google Home. You can’t access your favorite iTunes podcasts on Amazon’s Echo. Each device requires a subscription to their music library, unless you request over-the-air radio streamed into your VAD.
Apple as of May 2017 had cash reserves of $256 BILLION. In fact, Apple, Microsoft and Google own 23% of all U.S. corporate cash outside the finance sector according to Moody’s.
iHeartMedia is still wrestling with over $20 BILLION of debt. And Cumulus maybe even worse off.
Their challenges are not those of the entire radio industry and money is not always the determining factor in innovation. A perfect example is how the Wright brothers beat Samuel Pierpoint Langley in the race to create powered controllable flight. Langley had the financial support of the United States government and failed while the Wright brothers succeeded using their own resources from their bike shop.
The Chinese language uses two symbols to represent the word crisis. One symbol means “danger” and the other means “opportunity.” Radio has been here many times in it’s almost 100-year history before.
Smart operators are already speeding down the path of opportunity.
Are you one of them?
8 responses to “The Winner Takes it ALL”
The problem I see Dick is that many internet versions of on the air Radio Stations sound like crap! First it was an issue with Aftra regarding paying for commercials, so local commercials were blocked, but then it was discovered that a whole different set of advertisers could pay for the exact same programming, and as usual greed took over. When you try and listen to many stations on line you will hear (1) the same commercial over and over again, (2) the end of programming cut off and the beginning coming out of the break upcut, (3) levels all over the place, and many times (4) missing whole blocks of programming because of snafu in the system. Who has the patience to “suffer” through this??? If the Internet is so important, then Radio Stations need to pay more attention to how they sound on line, or say goodbye to listeners! At least that’s the way I see it, IMHO.
Always good thoughts Dick!
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Almost three years ago I started this very blog about the poor quality of over-the-air radio streamed via the internet in a post called “Do The Bartman.” You can read that post here: https://dicktaylorblog.com/2014/09/25/do-the-bartman/
I quite agree that commercial AM/FM radio has ignored the quality of its stream where as pure plays manicly watch over their stream because it is all they’ve got.
Thanks for weighing in with your views Frank. -DT
Danger is Omni present. Same for Opportunity. Once comes from being careless and clueless. The other demands agility, depth perception, determination and skill. Radio is opportunity from Audio Delivery. No
matter where & how you hear it, the signal’s always there for everyone to know your name. And, once it’s called on or tuned in, be ready to deliver / broadcast / connect with very best! Thanks, Prof. DT. Here’s to today’s delivery with a healthy blast from the past! Clark, Boston. http://www.broadcastideas.com
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I’ve received several reader comments about how these VADs are an invasion of our personal privacy. They raise an important point.
Jaffer Ali wrote an interesting perspective on this and you can read his blog post about it here: https://jafferaliblog.wordpress.com/2008/08/01/why-behavioral-targeting-is-immoral/
Article IV of the Constitution says in part:
The right of the people to be secure in their persons, houses, papers, and effects, against unreasonable searches and seizures, shall not be violated…
Are we willing giving up this freedom?
I’d like to hear your thoughts. -DT
Along the lines of finding a specific station using voice commands: https://digiday.com/marketing/beware-hype-surrounds-voice-search-advertising/
“That’s why most of Google’s early steps in ubiquitous voice searches focus on shaping the customer experience…”
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Very enlightening read Ken. Thank YOU for sharing it.
I think RADIO needs to focus on the listener’s online experience, as all broadcasters know, it’s currently very unsatisfactory. -DT
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