COVID-19, One Year Later

It was just a year ago that I wrote about “The Day the World Shutdown.” So, shall I ask you, “how are you doing?”

For Sue & I, while we were just vaccinated on Friday, the wearing of face masks, hand sanitizing and social distancing is unlikely to change for us for the rest of 2021, if not longer.

Based on my research of pandemics past, I realized very early that this would be about a two year disruption and I suspect that when we say “Happy New Year” and ring in 2022, things will finally be on course for whatever the “new normal” is.

WFH

Working From Home, most often abbreviated as “WFH,” has also changed people’s media habits.

A year ago I wrote that I expected most people would consume their media by streaming it via the internet. The latest research has shown that is exactly what happened. eMarketer data showed that traditional radio broadcasts were eclipsed by digital audio, mid-2020. This week, Edison Research reported, that 30% of all audio listening now occurs on mobile devices; unless you’re between the ages of 13-34, then that number is 46%. Not surprisingly, this age group’s listening to audio on an AM/FM radio receiver is down to only 20%.

Working from home meant that those people who normally listened to AM/FM radio while commuting in their car, were now doing their audio consumption where they live, and 32% of today’s households don’t have a single AM/FM radio in them. However, 44.2% of homes today have a voice activated assistant, like Amazon’s Alexa, to access their favorite audio content.

Audio in Cars

The global pandemic has forced all of us to get used to new ways of doing every little thing, such as shopping online, streaming video entertainment on huge flat screen TVs and asking Alexa for assistance like she had become a member of the family. We’ve become so comfortable with these new Artificial Intelligence (AI) devices that we might start to wonder what life was like before them.

Automobile manufacturers also took notice of this change, like the commercial for a new Buick – or is it an “Alexa on Wheels?” https://www.youtube.com/watch?v=GqvEcLWI0ME

I remember when I used to tell advertisers that a car was a “radio on wheels.”

Now I don’t have a new car, but my 2009 Honda Accord has a fabulous sound system that seamlessly connects to my iPhone and streams my audio content in my car. My car radio is locked on “AUX.” (I know I’m not alone.)

The End of Commuting

Bill Gates shocked the world when he predicted in November of last year that 50% of all business travel would never come back and that 30% of the days people spent in an office would likewise disappear forever. McKinsey Global Institute pretty much corroborated Gate’s predictions by adding that 20% of workers would continue to work from home indefinitely.

Federal Reserve Chairman Jerome H. Powell, puts it this way, “We’re recovering to a different economy.”

Disney Closing Mall Stores

Disney plans to close 20% of its Disney Stores saying that they’ve seen changes in the ways people shop due to COVID-19 and that the future means people will continue to shop online. As a result, Disney plans to focus on e-commerce, its Apps and social media platforms. Disney says the data shows that the global pandemic increased the speed of change from brick-and-mortar to online shopping by half a decade.

Movies & Streaming

Disney’s CEO Bob Chapek went even further in announcing the company’s future, saying that the days of releasing new movies to theaters for several months before bringing them to their streaming platform, are over. For example, when “Raya and the Last Dragon” hits the theaters this month, it will simultaneously be available on Disney+ for subscribers for an additional $30.

Disney+ has exceeded everyone’s expectations, rapidly growing to over 95 million paying subscribers. The biggest surprise to this streamer of family content was that over 50% of those subscribers don’t have children.

Worst Year in Pay-TV History

2020 was a record year for cord-cutting according to analysis of cable TV subscribers by MoffettNathanson. Cable TV lost six million subscribers dropping cable’s household penetration level to a low, not seen in thirty years. Smart TVs are the primary reason people now stream their video content from the internet.

Award Shows Audiences in Decline

Audiences for the Academy Awards, Grammy’s, Golden Globes and Primetime Emmys have all been in a steady decline since 2000. The first of these 2021 award shows, and a harbinger for those to come, the Golden Globes, set a record low for NBC’s telecast of these awards.

Where Have All the Sports Fan Gone?

You might have thought with people stuck at home, that sports would have seen solid television audiences, but that wasn’t the case. 2020 saw a drop in viewership for practically every sport. Compared with 2019, the NBA Finals were down 51%, the NHL Finals were down 61%, the U.S. Open tennis matches were down 45%. Even the Kentucky Derby recorded its lowest TV audience ever, falling 49% from 2019, to just over eight million viewers.

Television’s biggest audience draw for many years has been the NFL and the Super Bowl, but not this year. The big game’s audience was the lowest it has been in fifteen years.

If Misery Loves Company…

Pro Sports, Harley Davidson and broadcast radio/TV are all suffering from a similar problem, they aren’t attracting the next generation. Generation Z Americans, those born after 1996, just aren’t that into sports, Harley’s and traditional media, like previous generations.

That’s probably why, when the NFL started asking for a 100% increase in TV rights payments, Disney (owner of ESPN) immediately rejected it.

However, streamers, like Amazon Prime and AppleTV+ may give the NFL the money they want, but will those high rights fees manifest in higher premiums for subscribers.

For the maker of “The Hog” and traditional broadcast media, the future is as challenging. Harley Davidson is looking to make their motorcycle line all electric, following the lead of the world’s automobile industry, and hoping it will attract new riders to their brand. Radio/TV broadcasters are also trying to capture new audiences with Apps, streaming and podcasts.

“I skate to where the puck is going to be, not where it has been.”

-Wayne Gretzky

Anyone who thinks their business will return to the way it was, once COVID-19 is in the rearview mirror, will be hanging the “Gone Fishing” sign out, be down-for-the-count or just plain out-of-business.

It’s time for all of us to be thinking like Gretzky.

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Remodeling Communications

My church recently sent its Annual Report for 2020 to all its members. It reminded me that it was on March 13, 2020 that in-person worship service was suspended at our church, along with all other activities because of the highly infectious nature of COVID-19.

Pastor Martha Sims wrote, “In its 267-year history, this congregation has had its share of difficult times; fires and conflicts and even some changes that resulted from the virus of 1918.”

The 1918-1920 global pandemic, often referred to as the “Spanish Flu,” caused my church to end the use of a common cup for communion during services and begin using little individual glasses. While communicants had the option to either continue to drink wine from the common cup or use the new individual glasses, the record shows that people quickly adjusted to the new normal and both methods did not have to be offered beyond that first Sunday morning of the change.

Permanent Change

I share this story with you, because setting up those little individual glasses for the communion wine, and then collecting them, washing them and putting them back out again for the second Sunday morning service was something my wife and I participated in as part of our church service. But now I wonder what the future will hold regarding more changes in this and other areas of our church life after what COVID-19 has taught us.

We’ve dined out on only a few occasions, mainly due to traveling, and noticed that restaurants now give patrons a paper menu that is disposed of after orders are taken.

Hand sanitizer is found in every store you go into these days, often with signs asking people to use it upon entering. Might we find these changes remain, post-COVID?

Radio Personalities Broadcasting from Home

Broadcast programming consultant, Gary Berkowitz, hosted his first ZOOM call with radio programmers from throughout the United States and Canada talking about how they’re dealing with the global pandemic in their radio operations. What struck me most was that all of the radio stations had equipped their personalities with high quality microphones, processing, laptops and high-speed internet service to do their shows and/or voice track them from home.

Personalities in places like New York City and Philadelphia were broadcasting from their apartment or basement on some of America’s top radio stations.

One personality said he had to get special permission to go into the radio station to do a special Christmas broadcast, taking calls from youngsters who wanted to talk to Santa, because it wasn’t possible to execute this from his home studio.

A Canadian programmer said his radio group spent about $2,500 per personality to equip them with the best equipment to broadcast from home, and that it has worked out seamlessly with no disruption to any of their radio stations normal programming. Might this become permanent?

Bob Van Dillen

It’s not just radio personalities, but television personalities too. Bob Van Dillen is the meteorologist on HLN’s Morning Express with Robin Meade. Since the pandemic hit, Bob has been doing his weather forecasts from the safety of his home.

I also noticed that some of our local TV anchors and reporters on NBC4 out of Washington, DC are doing this too.

COVID-19 Disruptions

I’ve done a lot of reading about past global pandemics, with the intent of trying to learn how they made permanent changes to the world going forward. What I’ve learned is, there really is nothing to compare with what we’re going through, with those of the past.

The Internet

Probably the biggest reason this time is so different is the existence of the internet. Never before has the world been able to continue operating to such a large extent by being so instantly connected as we are today.

Almost everything we need, can now be obtained via this communications innovation.

Our last medical appointment with our doctor was done over a ZOOM-like connection. Our weekly church service is broadcast live on Facebook and on-demand recordings are available for later viewing on YouTube. Our church has already committed to continuing video church services even when in-person services can once again take place.

In my home, all of our television viewing is via streaming, using AppleTV, FireTV, Amazon Prime, Netflix, Hulu and YouTube.

I access the world of radio, via streaming as well these days by simply asking Alexa for the station or audio content I wish to hear.

Audio Tipping Point Crossed in 2020

While we were all consumed with trying not to contract COVID, the average time spent listening to traditional radio (AM/FM) was surpassed by listening to digital audio.

“ When we change the way we communicate, we change society.”
-Clay Shirky

The Future of Radio is to Meet the Listener Where They Are

Today’s audio consumer is more likely to be accessing audio content via digital streaming than through an AM/FM radio set and they are also more likely to want some visual content along with their audio. It will be critical for broadcasters to be offering programming – both audio & visual – that is engaging and delivers what people want.

Broadcasters will have to take into consideration the environment the media consumer is using their product in, and take full advantage of all the technology advances it offers, be it at home, at work or in the car.

In other words, it’s time for broadcast media to start making plans to remodel the way they communicate with their audience. The first question every broadcaster will need to be asking is:

How relevant are we to our media consumer in this environment?

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Your Cell Phone is a Radio

By definition, radio is, a: the wireless transmission and reception of electric impulses or signals by means of electromagnetic waves. b: the use of these waves for the wireless transmission of electric impulses into which sound is converted, according to Merriam-Webster’s dictionary.

Your cell phone sends signals to (and receives them from) nearby cell towers (base stations) using Radio Frequency (RF) waves. This is a form of energy in the electromagnetic spectrum that falls between FM radio waves and microwaves.

My First FCC License

When I studied for and passed the Federal Communications Commission (FCC) test to obtain my 3rd Class Radio-Telephone License, I initially wondered why it said “telephone” on it.

Telephones in 1968 were all wired devices, like in my parent’s house in which our family phone was connected by a copper wire and bolted to the kitchen wall.

When I began to study the history of radio, I learned that an early experimenter in radio broadcasting, Kentucky melon farmer Nathan Stubblefield, wanted to be able to talk to his wife while he was driving his automobile while away from their farmhouse. In those early days, no one had a clue what this new technology would become.

Radio’s Metamorphosis

The podcast “Local Marketing Trends” hosted by Corey Elliot and Gordon Borrell, recently featured an interview with the Radio Advertising Bureau’s (RAB) President/CEO Erica Farber in which she said the radio industry’s sales arm was going through a metamorphosis; today the RAB thinks more broadly, to include all things audio.

Gordon asked Erica if she meant podcasting and streaming audio like Spotify and Pandora, to which she said “Yes.” When might this happen, Gordon asked, to which she responded, “maybe today.”

Farber explained how she feels radio is ahead of the curve in not just delivering content, but in delivering services too. Radio is no longer just about selling thirty and sixty second spots but it’s a very different business now, with radio’s core product today being “delivering results.”

Audio Advertising Bureau

Might the Radio Advertising Bureau change its name to become the Audio Advertising Bureau?

I hope not. Here’s why I say that.

Radio suffers from traditional broadcaster thinking that it needs an FCC license, radio tower, antenna and transmitter which sends a signal out over the AM or FM radio bands. But if you ask a young person, what is radio, they will tell you about their favorite stream or podcast which  they listen to through their smartphone.

Radio is not a dated identifier, it’s very much in vogue in the 21st Century, but what imagine comes to mind when one says the word “RADIO” will differ depending upon a person’s age.

1940s Floor Cabinet Radio (what my parents listened to)
1970s Transistor Radio (the radio of my youth)
21st Century Smartphone used as a radio & a whole lot more (the “radio” I use today)

Apple Music Radio

You might have missed Apple’s August 2020 Press Release about how they were changing the name of their radio service from Beats 1 to Apple Music Radio. In spite of trying to invent a new name for their streaming music offerings, their users called it “RADIO.” And now, so does Apple.

Beats 1, has been Apple’s flagship global radio station since its launch in 2015. Five years later, it’s been renamed Apple Music 1. Oliver Schusser, vice president of Apple Music, Beats and International Content, explained

“Apple Music Radio provides an unparalleled global platform for artists across all genres to talk about, create, and share music with their fans, and this is just the beginning. We will continue to invest in live radio and create opportunities for listeners around the world to connect with the music they love.”Beats

Now is NOT the time for AM/FM Radio broadcasters to abandon the sonic brand known as “RADIO.”

Adapt or Die

When people started streaming over the Internet and calling it “radio,” traditional broadcasters looked down their noses in much the same way that print journalists looked down their noses at the new media platforms like Buzzfeed and Vice Media invading their world.

Traditional media survivors will learn to accept and embrace the new platforms that disrupt the world as we knew it and are creating the world that will be.

An inability to adapt to new platforms is what causes both people and industries to fail.

AM, FM, internet streaming, smartphones, connected cars are all platforms. Radio, newspapers, magazines and the like, are all media products. Understanding this dichotomy is critical.

And so, the challenge for radio is not changing its name, but adapting its product to today’s platforms.

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Smile Radio – Making Listeners Feel Good

You won’t find many radio stations in the world using the word “smile” in their positioning. I was looking for a good news story about radio for this week’s blog article and could only find three.

  1. An “aspirant Community Radio Station based in Carrigtwohill, County Cork,” Ireland, that as of this writing was still in search of a suitable premises to operate from and wasn’t on the air.
  2. Smile FM, a network of non-commercial, contemporary Christian radio stations in Williamston, Michigan and
  3. Smile 90.4FM, Cape Town’s Good News Network in Cape Town, South Africa.

Smile 90.4FM

To American radio listeners, the first thing that may catch your eye is the frequency of the radio station, 90.4 on the FM band. In researching this, I learned that while all countries use FM channel center frequencies ending in 0.1, 0.3, 0.5, 0.7, 0.9 MHz, some countries, like South Africa, also use center frequencies ending in 0.0, 0.2, 0.4, 0.6, and 0.8 MHz.

Lois O’Brien, the Managing Director of Smile 90.4FM, told me that the radio station signed on eight years ago with the deliberate intention of putting smiles on the faces of people living in the “Mother City” of Cape Town.

Originally, the station tried to highlight news that was overtly positive and deliver it with empathy. The belief being that “there is no evidence to support the rationale that placing the worst of humanity as item number one in a news bulletin, has changed the world for the better.”

Since it’s been hard to find a lot of positives since the advent of a global pandemic, the station has morphed its news positioning to be “News that Cape Town Needs to Know Now.”

The first time I listened to Smile 90.4FM, Sam Roy was on the air and reminded listeners that the daily citywide curfew was going into effect at 9pm, “ten minutes from now,” but that the Friday night Hometown Party Edition was continuing on Smile 90.4FM. Sam Roy was broadcasting LIVE.

Live Air Personalities

Ms. O’Brien told me the station is staffed with live presenters* from 5AM till midnight weekdays, and 6AM to 10PM Saturday and Sunday.

The air shifts during the week are two to three hours long, which are reminiscent of the way Bill Drake scheduled air shifts on his consulted radio stations, to ensure that air personalities were always fresh and energetic. Weekend air shifts on Smile 90.4FM are four hours in length.

More Than Music

JM Henning presents the “Early Bird Info Hour” from 5AM-6AM, and then continues with the “Smile Breakfast with Bobby Brown and Lindy Lehto” from 6AM-9AM.

The station also features various entertaining features, story arcs, stunts, conducts familiar sing-a-longs with the goal of always having fun in everything they do. “We pride ourselves in being authentic and real,” said O’Brien.

No Call Letters

I asked what the station’s call letters were and learned that while the company name is Cape Town Radio (Pty) Ltd, it trades as Smile 90.4FM and that it uses the name Smile 90.4FM everywhere. It has no call letters.

Ratings

Cape Town has a population of 4,618,000. South Africa has eleven official languages, giving radio stations the opportunity to serve a specific language audience. The most listened to radio station in South Africa caters to the Zulu speaking population. Smile 90.4FM began broadcasting on March 25, 2013 targeting the 25-to-49 year old English and Afrikaan speaking audience. It’s built its weekly audience up to 200,000 of them with its bilingual contemporary music format.

Smile 90.4FM enjoys 65% of its audience being exclusive to the station. On average, their loyal and engaged audience listens an hour and forty-nine minutes a day and 39% engage with the station via Facebook.

Special Weekend Features

Smile 90.4FM features “Better Music & More of It” with Top 200 Weekends like:

  • Top 200 High School Hits
  • Top 200 Karaoke Hits
  • Top 200 Songs from the movies
  • Top 200 Duets and Collabs

Promotions

Smile 90.4FM works hard to create promotions and competitions that are innovative and creative. 2020’s R2 Million Campaign was South Africa’s Radio Award winner for Multi-Channel Promotions. It gave listeners a chance to qualify to win two million Rand or $131,138.66, the dollar equivalent of the South African Rand.

Another promotion the station planned was to be like Survivor meets Big Brother. It was called Live Inside & Win the Ride. The promotion was to have had five finalists living inside a car until the last person sitting won a brand new Volkswagen Polo Vivo. Unfortunately, COVID-19 caused that promotion to be suspended.

Global Pandemic

Needless to say, it was hard to see people smiling anywhere around the world during COVID-19 with everyone wearing face masks and socially distancing. Smile 90.4FM contributed to the smile cover-up by joining with a corporate sponsor to distribute over 300,000 masks to worthy institutions like schools, senior homes, orphanages, or others who could not afford a mask.

What I most envy about the station is that everyone is focused on one, and only one, radio station; along with its accompanying website, Facebook page and App. Something American radio stations have long given up with massive consolidation, causing employees to be spread too thin amongst multiple properties.

Community & Companionship

Listeners are attracted to Smile 90.4FM because of the way the station makes them feel. Airing stories that inspire and create a feeling of awe, gratitude and optimism. They encourage Smile listeners to be open to sharing with their neighbors, to be caring with one another and to make a connection.

Radio was born with having live air personalities provide the radio listener with companionship and making a connection to their community. It is for this reason, from the very beginning of commercial broadcasting in America one hundred years ago, radio found a home in its listener’s hearts.

Smile 90.4FM understands the power it has to make its listeners feel good. Owners Singh and Messina said their goal was to “start a movement – a new wave on the air. The name says it all. Hear it…feel it…Smile 90.4FM.”

*Radio DJs or air personalities are called “Presenters” in South Africa

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It’s Groundhog Year

Admit it, 2021 doesn’t feel like anything more than “2020, the Sequel.”  

In addition to COVID-19 continuing to mutate and spread around the world, we are getting ready for another Senate Impeachment Trial. We did flip the calendar, didn’t we?

Crossroads

Bruce Mehlman is a Washington, DC attorney who publishes some very insightful PowerPoints. His latest is titled “Crossroads.” I encourage you to take a moment to review the entire slide deck, but if you’re time challenged, here are some key points that Bruce makes. I think you will find these very encouraging.

Reasons for Hope

Bruce found 20 Hopeful Headlines You May Have Missed

Digital Transformation is Accelerating

Mehlman points to nine areas where accelerating digital transformations will improve the world:

  • Healthcare
  • Education
  • Government
  • Research
  • Cities & Retail
  • Workplace
  • Wellness & Fitness
  • Entrepreneurship
  • Transportation

The biggest challenge facing us is not COVID-19 or the Economy or even China, but TRUST. When it comes to media, 56% of Americans believe “journalists and reporters are purposely trying to mislead people by saying things they know are false or gross exaggerations,” and that should be very concerning for any media professional.

If people don’t trust us for giving them the straight story when it comes to news, what makes you think they will trust our advertisers?

For an ad-supported industry, TRUST is tantamount, which is why last week I wrote about the trust problem with “Subscriber First,” Nielsen Audio’s new policy of only releasing the ratings of subscribing stations to the radio trades. You can’t trust what you see, because you’re not seeing all the stations impacting a radio marketplace. You can read that article by clicking HERE

Recommendations for Leaders at the Crossroads

Mehlman makes five excellent suggestions for the leaders of any business or industry:

  1. Communicate Directly, Truthfully & Often Business is now more trusted than politicians or media outlets thanks to pandemic straight-talk. TRUST begins with telling the truth.
  2. Support Constructive Leaders It’s time to stand up for people who are doing the right thing, stop treating responsible and irresponsible players like they are equals. It’s also important that we engage those we hope to change.
  3. Leverage Your Power Business has become the “4th branch of government” according to Axios. We need to take responsibility and own the impact we’re making on society and not do things we know to be wrong or bad, because we want to put a dollar in our pocket. You have power over what programming you put on your airwaves, and the people you endorse. Set a good example for others by the way you run your business by championing causes that will make a positive difference in your community.
  4. Lead By Example Modern media and politics reward outrage, division and sanctimony rather than pragmatic problem-solving. It’s way past time for change!  The documentary “The Brainwashing of My Dad” shows the power we wield. As media companies we need to demonstrate the value of cooperation with others in creating a better world.
  5. We’re All In This Together Doing your part is no longer enough. Societal and global risks threaten to overwhelm our system, demanding collective action. Sometimes you need to go outside of your lane.

I encourage you to click on this link and see the full PowerPoint slide deck that Bruce Mehlman has thoughtfully prepared. You will find it HERE

“Don’t give them what you think they want.

Give them what they never thought was possible.”

Orson Welles, actor, director, screenwriter & producer

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Subscriber First or Buyer Confusion?

In November of last year, I wrote a blog titled “Why Make Radio Advertising Harder to Buy?” It was inspired by articles in all the radio trades on how Nielsen Audio was no longer going to provide buyers with any data pertaining to non-subscriber radio stations through their ratings service. It would be as if these radio stations had vanished from their markets.

That sounded pretty scary!

Winchester, Virginia Nielsen Audio Ratings

Well this week, the latest Nielsen Audio Ratings for my radio marketplace were released and it was startling.

Was it possible that the only radio stations impacting the Winchester, Virginia radio market were owned my iHeartMedia or was something missing?

Winchester, Virginia Eastlan Radio Ratings

The answer, as I’m sure you guessed, something IS missing, all the non-subscribing radio stations that put a signal into the Winchester metro don’t appear.

Eastlan Ratings has committed to showing ALL radio stations in its radio listening reports.

The first thing you notice is that iHeartMedia doesn’t have the #1 radio station in the Winchester Metro, Centennial Broadcasting’s WINC-FM/WXBN-FM has that position and by almost five share points.

Nielsen vs. Eastlan vs. Arbitron vs. Birch

Over the years, as I studied the different ratings services, it gave me some sense of how they differ.

When I managed WFPG-FM, a Bonneville Beautiful Music formatted radio station in South Jersey, Arbitron’s diary methodology was very good at finding the older adults that enjoyed this music presentation. When Birch decided to measure the market, their telephone methodology found all the young adults that enjoyed album oriented rock. As you might have guessed, I never purchased a Birch Ratings Report.

When Arbitron and Eastlan measured the same radio market, I noticed they were both good at reporting listening to the dominant, high powered radio stations, but what made Eastlan different than Arbitron was finding listeners of small niche radio signals that never made it to the pages of the Arbitron report.

When Nielsen Audio took over Arbitron, this sampling methodology remained unchanged.

Don’t Worry, Be Happy

It seems that the song the big radio owners were singing when announcing the change to “Subscriber First” was Don’t Worry, Be Happy. But when I read the trades, I saw radio advertising buyers were anything BUT happy.

Agency buyers said they expected the ratings reports they bought to be an accurate representation of the market, but if reports don’t show the non-subscriber stations, then those ratings become basically useless.

Nielsen Audio has said that agencies can get all the stations IF they pay more for respondent level data (RLD), according to published reports. But will they?

“Everybody has a plan until they get punched in the mouth.”

-Mike Tyson

Left Hook

With the start of a brand new year, it appears the first punch has been landed. Non-subscribing radio stations have been erased from Nielsen Audio’s Topline Data, the data used by the radio trades like AllAccess Music Group, Inside Radio, RadioInsight, Radio Ink, and Radio Business Reports. For radio lovers, like me, these published reports are totally useless.

Winners & Losers

The reality is that even if everyone pays to have access to the data, only the very top performing radio stations will enjoy the benefits. Often any station not rated number one or number two – will be paying for data that in the end only helps the market’s “big dawgs.” For many stations, it’s paying big money for nothing in return.

Radio Ad Sellers vs. Radio Ad Buyers

Radio ad buyers want to know who’s listening to what, and when, and for how long etc. And early indicators are showing radio buyers, as a group, are none too pleased with this change. Sadly, the people who appear to have never been consulted about this change, were, radio ad buyers.

“How am I doing?”

-Ed Koch, Mayor – New York City 1978-1989

One of the things I told my broadcast sales students was something I learned from Mayor Koch, if you want to know how you’re doing, ask. Mayor Koch was famous for asking people everywhere he went, “How am I doing?” They told him. And he listened. That’s how he was elected to three terms as New York City’s mayor.

Customer Unfriendly

With the country still in the grips of COVID-19, the timing for this change comes at an especially bad moment for the radio industry. Instead of increasing transparency of radio’s impact, it’s making it opaquer.

Might an unintended consequence be for advertisers to try another medium to advertise in that gives them more consumer engagement data?

E-Commerce Usage Explodes

COVID-19 has seen an acceleration of E-Commerce adoption by consumers of all ages. Everything from essential goods to holiday gifts are being bought online, which McKinsey & Company, an American worldwide management consulting firm, says compressed ten years of E-Commerce adoption into three months. Part and parcel with this change is a massive shift in consumer behavior, the type of shift that historically used to take decades to occur. These changes were already in motion before the onset of the global pandemic, but COVID’s impact was like hitting the fast-forward button.

Consumer behavior is moving in the direction of convenience and speed, should radio station operators think it will be any different for the behavior of buyers of advertising? If it gets harder to figure out what a market’s true listening habits are, if it takes more money, more elbow grease to get to the bottom of the audience estimates, do you think they might opt for a new direction?

Ad buyers have never had more choices. Once they invest their ad dollars in a new directions, they may never return.

“There are only two industries that call their customers ‘users’:

Illegal drugs and software.”

-Edward Tufte

My good friend and expert radio researcher, Charlie Sislen at The Research Director, poses more questions about the impact this change will make for both subscribers and non-subscribers in his blog and asks: “Is it Nielsen’s primary job to deliver data that properly reflects all radio listening in a local market OR to increase its profits for their parent company and shareholders?”

Read Charlie’s thoughts here: https://researchdirectorinc.com/2021/01/nielsens-war-on-non-subscribers/

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Sunday, January 21, 2021 2:30pm EST Update: Alert readers of the blog have told me that the link I posted no longer works. Apparently, Charlie has removed this article from his blog. Here’s a link to an Inside Radio story about what Charlie wrote (and also includes this same link to Charlie’s now removed blog article). http://www.insideradio.com/free/unintended-consequences-for-radio-subscribers-flagged-in-new-nielsen-policy/article_be6bf0dc-61ff-11eb-8410-3bbaf52569cb.html

I included to a link to what Charlie Sislen had written, because I found his insights to be very informative.

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Marketing In a WE Cycle

Bob Dylan

In 1963, Bob Dylan wrote the song “The Times They Are A-Changin” which would become an anthem for frustrated youth who were anti-establishment and wanted change. This marked the beginning of the upswing of a “Me” cycle. 1963 was the rise of the Baby Boomers, a generation that would grow to seventy-four million teenagers at its peak. A generation raised on radio.

The Rosetta Stone

Before Napoleon Bonaparte discovered the Rosetta Stone in 1799, no one had a clue how to read Egyptian hieroglyphics. But that four foot tall stone had engraved on it the same story in three different languages, two of which scholars knew how to read.

Today, we live in a world where everyone is concerned about the rapid changes being brought on by the COVID-19 global pandemic. But our world is changing in ways that go beyond the impact of a novel coronavirus, it’s also a societal time of change in America, change that will continue even after a vaccine has been discovered that will quell this out-of-control virus.

Come gather ’round, people
Wherever you roam
And admit that the waters
Around you have grown
And accept it that soon
You’ll be drenched to the bone
If your time to you is worth savin’
And you better start swimmin’
Or you’ll sink like a stone
For the times they are a-changin’

The “We” Zeniths

In 2012, Roy H. Williams and Michael R. Drew came out with a book titled “Pendulum, How Past Generations Shape Our Present and Predict Our Future.

The essence of the Pendulum hypothesis is that society follows a predictable oscillation, meaning a pendulum that swings between a “We” zenith and a “Me” zenith. Understanding this oscillation will give us insight into the forces that drive the decisions the public makes.

“Predictable, rhythmic attractions are what move our society. Rhythm is intrinsic to the human experience. Feet patter, hearts beat, lungs breathe, planets circle, and seasons cycle to a rhythm. Music, poetry, and dance are built upon it.”

-Roy H. Williams & Michael R. Drew

Some of the “We” zeniths the book Pendulum describes:

  • 1783 America wins Revolutionary War
  • 1863 American Civil War
  • 1943 Adolph Hitler – The Holocaust

{Each “We” zenith is 80-years apart}

Pendulum points out that “virtually every instance of widespread viciousness in Western society has happened within ten years of the Zenith of a “We.” It should be noted that a complete oscillation of the pendulum takes 80-years and that 2023 will mark the zenith of the current “We” period in the Western world.

“We” periods can be defined as “I’m OK, You’re Not OK,” and “Me” periods as “I’m Not OK, You’re OK.” “We” periods are times of witch hunts, “Me” periods are times of hero worship.

According to this book, marketing becomes very easy as we approach the zenith of the “We,” and all one needs to do is “choose what and who you will demonize, and then start tossing fear-soaked words as though they were longneck beer bottles full of gasoline with fiery rags stuffed down their throats.” Does any of this sound like the world we’re experiencing today?

Human Change vs Other Change

We live in a world where the speed of change feels like it is constantly accelerating, and on a technology level it is, but deep human change does not; like the speed of change of the trees, which is not controlled by technology.

Plant a tree and monitor its growth, it appears to not change by the day, but come back in 10-years, 20-years or 40-years and the changes will be obvious. Technology and the internet have done nothing to change the natural cycle of change.

What we can hope for is that the 21st Century’s instantaneous global communication might mitigate the negativity and viciousness as we approach the zenith of the current “We” cycle.

Come writers and critics
Who prophesize with your pen
And keep your eyes wide
The chance won’t come again
And don’t speak too soon
For the wheel’s still in spin
And there’s no tellin’ who
That it’s namin’
For the loser now
Will be later to win
For the times they are a-changin’

What Does It All Mean for You?

We’re seeing people demanding authenticity and transparency in all things. We’ve given up our liberties for the perception of security and given up our privacy for convenience.

The future of education will be about creating new pathways to wealth, and re-creating a middle class, as our current world has been bifurcated in to “haves” and “have-nots.”

How Do You Market in a WE Cycle?

You write “pull” messages, rather than “push” messages from now until 2043 for all of Western society, Williams and Drew write. What’s the difference you ask? Push messages are based on a ‘needs analysis’ and ‘over coming objections,’ where as pull messages build relationships through positive attraction. Social media via the internet is a relationship-building tool. The internet by serving up only what’s requested, is in essence a “pull” medium. Radio, television, newspapers, magazines, and outdoor are all “push” mediums.

People who attempt to “push” their messages with pop-ups and other methods on the internet are met with anger by the consumer.

How could your radio program attract an audience with seduction? How could you romance your listeners to want to spend more time with your radio station, its website and/or podcast?

Time is money is the name of the game in a “We” cycle. As Williams and Drew put it, “Whoever wins their time is the one most likely to win their money.”

The line it is drawn
The curse it is cast
The slow one now
Will later be fast
As the present now
Will later be past
The order is rapidly fadin’
And the first one now
Will later be last
For the times they are a-changin’
We Me Sales Strategies

Pendulum by Roy H. Williams & Michael R. Drew

This article was originally published in August 2020.

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What was The Fairness Doctrine?

After the January 6, 2021 siege on Capitol Hill, I began hearing people saying we need to bring back “The Fairness Doctrine,” as if that genie could be put back into the bottle.

But what exactly was “The Fairness Doctrine?”

It was a policy enacted by the Federal Communications Commission (FCC) in 1949 requiring the holder of a broadcast license to both present controversial issues of public importance, and to present these issues in a manner that was honest, equitable, fair and balanced.

In other words, broadcasters were supposed to not only uncover what the people in their broadcast service area should be aware of, but also to present both sides of the issue.

Operate in the Public Interest, Convenience and Necessity

From the beginning of my broadcast management career, I knew that my number one job was to protect the radio station’s FCC broadcast license to operate. Without a broadcast license, you were out of business. Second, my radio station(s) must operate in the public interest, convenience and necessity of the people in the area we were licensed to serve with our broadcasts.

The FCC created The Fairness Doctrine to ensure that “all sides of important public questions were presented fairly.”

For decades, this doctrine was seen as the keystone of broadcasters fulfilling their commitment to operating in the public interest. Compliance with The Fairness Doctrine was a primary litmus test during the license renewal process.

It was during the 1960s, when I started my radio career, that the FCC increased their enforcement of broadcaster compliance to The Fairness Doctrine. In 1963, the FCC formally stated that the presentation of only one side of an issue during a sponsored program would require that opposing views be given free air time to present their side. That rule became known as the Cullman Doctrine.

Broadcaster’s Free Speech

It probably won’t surprise you to learn that all of this increased oversight by the FCC on a broadcast station’s program content was seen as interference with a broadcaster’s “free speech.”

This would eventually be challenged at the Supreme Court in the Red Lion Broadcasting v. FCC decision of 1969, with the high court upholding the constitutionality of the public interest standard in general and The Fairness Doctrine in particular. In their decision, the court stated, “It is the right of the viewers and listeners, not the right of the broadcasters, which is paramount.”

The End of The Fairness Doctrine

In 1985, the FCC finally decided that The Fairness Doctrine was incompatible with the public interest. It would eliminate this rule in 1987, and in 2011, the FCC removed the rule that implemented the policy from the Federal Register.

“[T]he Federal Communications Commission should reestablish two principles that formerly served this country well: the public service requirement and the fairness doctrine. Every television and radio station should once again be required to devote a meaningful percentage of its programming to public service broadcasting. The public, after all, owns the airwaves through which signals are broadcast, and the rights-of-way in which cables are strung. And every television and radio station should once again have to follow the fairness doctrine: those with opposing views should have the right to respond to viewpoints expressed on the station.”
― 
Bernie Sanders, United States Senator

Trump Tweets NBC Broadcasts “Fake News”

In October of 2017, President Donald J. Trump tweeted “With all the Fake News coming out of NBC and the Networks, at what point is it appropriate to challenge their License? Bad for country!”

Broadcast legal experts immediately criticized and dismissed Trump’s tweet as both implausible and having no legal basis.

The American Bar Association’s Legal Fact Check wrote:

“The FCC publishes specific rules and guidelines related to news hoaxes and distortions and bars a licensee from knowingly broadcasting false information concerning a crime or a catastrophe. But the bar or threshold is high. Six days after Trump’s tweet, FCC Chairman Ajit Pai said his agency cannot revoke the license of a broadcaster ‘based on content of a particular newscast,’ and cited First Amendment protections of the press. FCC statements previously noted that the commission ‘often receives complaints … that stations have aired inaccurate or one-sided news reports or comments, covered stories inadequately or overly dramatized the events that they cover… (but) the commission generally will not intervene in such cases because it would be inconsistent with the First Amendment to replace the journalistic judgment of licensees with our own.’”

FOX NEWS CHANNEL

The Fairness Doctrine ended during the Presidency of Ronald Reagan, however, it’s often wrongly stated that this gave birth to cable’s FOX NEWS CHANNEL. It did not. Cable channels are not, nor have they ever been, regulated by the Federal Communications Commission (FCC).

Similarly, the internet is also not regulated by the FCC.

The Fairness Doctrine only applied to the licenses of broadcast radio and television stations.

A case could be made that the end of The Fairness Doctrine did open the door to the Rush Limbaugh Show, which made its nationally syndicated premiere in 1988. Rush Limbaugh was a savior for AM radio stations, who saw most of their music audiences moving over to FM radio stations, and those advertising dollars moving right along with them.

Limbaugh proved so popular with AM talk radio audiences, that AM radio station owners added more talk shows like Sean Hannity, Michael Savage, Glenn Beck, Mark Levin and others.

Cumulus Media

Following the siege on our nation’s Capitol in Washington, DC on Wednesday, January 6, 2021, Cumulus Media, the radio syndicator for the Mark Levin Show sent a memo to its talk show hosts to stop spreading rhetoric about a stolen election or face termination.

Brian Philips, executive vice president of content for Cumulus Media wrote in his memo:

“We need to help induce calm NOW (and) will not tolerate any suggestion that the election has not ended. The election has been resolved, there are no alternative acceptable ‘paths.’ If you transgress this policy, you can expect to separate from the company immediately.”

Cumulus Media operates Westwood One, which syndicates Trump-supporting radio talk personalities like Mark Levin, Ben Shapiro and Dan Bongino.

Free Speech

I find it ironic that the people screaming the loudest about what Cumulus Media has done is to thwart free speech. It’s not “free speech” to tell lies. United States constitutional law does not always protect false statements under the First Amendment.

Moreover, these same people are usually the ones who say, “Let the market decide.” In other words, let the corporations and companies make those hard decisions.

In this case, Cumulus Media did just that.

iHeartMedia which syndicates Trump-supporter hosts Rush Limbaugh and Sean Hannity has not publicly announced any similar action for these talk hosts as of the writing of this blog article.

In 2016, SiriusXM suspended conservative talk host Glenn Beck for agreeing with one of his show’s guests who asked, “what patriot will step up to remove Donald Trump from office if he’s elected president and oversteps his authority?” SiriusXM, operator of America’s two satellite radio services, suspended Beck because they worried the conversation might “be reasonably construed by some to have been advocating harm against an individual currently running for office.”

Michael Harrison, who publishes Talkers magazine was sympathetic to the Cumulus memo saying:

“Corporations are responsible for what’s on their air. They have to deal with client feedback. They have to deal with public image and protection of their license. Private corporations can control their platforms, and I believe that in and of itself is an expression of free speech in action.”

I’m all for the Fairness Doctrine, whatever that is.

-George Voinovich*

*George Victor Voinovich (July 15, 1936 – June 12, 2016) was an American politician who served as a United States senator from Ohio from 1999 to 2011, the 65th governor of Ohio from 1991 to 1998 and the 54th mayor of Cleveland from 1980 to 1989, the last Republican to serve in that office.

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Will the Radio Industry Turn Around?

A long time reader of this blog, who is a major market personality, asked me “in your opinion is there any chance the industry will turn around?” This question assumes that the radio industry is going in the wrong direction. Is it?

The World is Constantly Changing

I often pondered if the town blacksmith ever wondered, as he saw motorcars become more common, if America’s transportation system would one day “turn around”  and return to one powered by horses? For many Amish people, horse power remains as vital to their lives as it has always been. Horsepower in our time has been a way we measured the output of our fossil fueled engines, in our motorized vehicles.

We need to realize that changes and evolution are the realities of life. Nothing stays the same. Does anyone think the radio industry is exempt?

The Internet

I’m communicating with you right now via the internet. When I first started on the internet, it was by using a dialup modem over the same telephone line my house phone used to make and receive telephone calls.

My first internet service was an interactive personal service called “Prodigy.

Dial-up was very slow, crashed a lot and sometimes it took several attempts to get a phone connection for your computer.

Prodigy’s business model depended on rapidly growing its advertising and online shopping business. It created email and message boards primarily to aid people in shopping, not for general communication between users, which in practice is what it became. Ironically, at a time when long distance calls were billed by the minute, Prodigy’s message boards exploded in popularity with users who would stay connected to the service far longer than projected with the result of driving up Prodigy’s operational expenses and negatively impacting cash flow for its stakeholders.

Prodigy, which began operations in 1984, would finally disappear in April of 2013. (That’s a life span of less than thirty years.) By that time, I had long departed the service for the much more robust America On Line (AOL).

Digital Fiber

At the end of 2020, my street was wired with fiber optic cable and our house abandoned Xfinity’s copper wire and download/upload speeds of 117/5 Mbps (Megabits per second) for the more symmetrical offering from Glofiber of 300 Mbps upload/download speed for around $15 less per month in cost.

I tell you this because back in the 90s, dialup access to the world wide web was amazing. It was like experiencing AM radio in the days when all that was available were newspapers and magazines to connect daily with the world. We gladly suffered through busy signals when trying to connect our computer modems and never realized how slow our connection speeds were. Like AM radio, it was good for its day but I seriously doubt you would want to return to that type of internet service after you’ve experienced high speed digital via fiber optic cable.

Just in case you are wondering, the 300 Mbps symmetrical connection speed I signed up for is the slowest speed offered. They offer up to 2 Gigabits per second but not being a gamer, I seriously have no need for anything that robust for what I use the internet for.

AM, FM, Streaming

AM radio was incredible 100 years ago when commercial radio service was licensed to begin operating in the United States. AM radio listening was eclipsed by FM radio listening in the late 70s, which is the dominate way most American’s hear broadcast radio. However, we’re now  fifty years beyond that time and living in a world where audio listening can be fully customized and on demand whether you want music, talk, the sound of ocean waves, or crickets.

Stimulus Checks

January 2021 is seeing another round of stimulus checks coming out from the Federal government. When Generation Z and Millennials were asked how they planned to spend their $600 check, after some basics like groceries, rent and overdue bills, their next most important  expenditure would be for video games/consoles that filled their entertainment passion while they socially distanced at home.

Car Buying

COVID-19 changed the way people bought a new car. As we were all forced to work, play, shop and communicate online, consumers found they could just as easily shop for cars via the internet as well. Moreover, surveys have shown that consumers really liked it and don’t plan to return to the old ways of buying a car. Car dealers, which had been resisting doing business this way for decades, now find themselves having little choice but to embrace this disruptive change or go out-of-business.

GYMS

59% of Americans say they plan to continue working out in their own home when asked about returning to a physical gym after the pandemic subsides. Among Millennials, that number grows to 81%, according to a survey by The New Consumer.

Interestingly, gyms are now finding themselves in the same situation as arcades. Once upon a time, people went to malls or amusement centers to play video games, but that’s been replaced by playing those games on a video gaming system, like Xbox or PlayStation.

The Power of Talent

I’ve often written that the “secret sauce” of great radio stations are their air personalities behind the mic.

Alexandra Bonetti, a fitness studio owner in New York, observed the bond that fitness clients formed with a particular instructor. This led her to create a tech startup called “Talent Hack.”

When COVID closed down gyms, fitness instructors suddenly found themselves on their own. (Not so dissimilar to the radio industry jettisoning their air personalities.)

Bonetti’s “Talent Hack” allowed fitness instructors to continue to serve their clients and monetize their talents.

It’s in challenging times like these that new business models like Talent Hack emerge.

The New Nature of Work

While technology accelerated the pace of our work lives, it never fundamentally changed the nature of the way we work. However, COVID-19 mandated changes to the nature of work in all industries.

For many, working from home was no longer a luxury but a necessity, due to social distancing.

Once business owners and their employees learned they could do their jobs remotely, real change to the nature of work was in the wind. Now it has been proven that people could work from anywhere, and that epiphany will produce profound changes for our cities, our transportations systems, our communications networks, the work week, and the work day going forward.

Accelerated by this global pandemic, the challenge has become NOT to turn things around, but to implement the changes needed to thrive in this changed world.

More to the point, the question is not whether the radio industry will turn itself around, but rather is it headed in the right direction? And from my vantage point, the jury is still out on that question.

“What you are going to be tomorrow

you are becoming today.”

-John Maxwell

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2021 the Beginning of a New Year and Decade

Last year at this time, we were debating whether 2020 was the end of the second decade of the 21st Century or the beginning of the third decade. (Spoiler Alert: it was the end. Decades start with 1 and end with 0.)

I remember being anxious for 2019 to end, but after the challenging year that 2020 became, I couldn’t for the life of me remember why 2019 was so bad. So, I decided to look back to find out what was happening. These are only some of the highlights that made 2019 an anxious year for me, and others.

United States Government Shutdown

On January 3, 2019 Democrats took control of the United States House of Representatives. Hopes were high that they would end the government shutdown. The shutdown had now been going on 22 days, leaving 800,000 employees unpaid, becoming the longest in U.S. history.

College Admissions Scandal

We learned of a college admissions scandal where around 50 people had been accused of bribery and fraud to secure admission to elite colleges for their children. The scandal featured two familiar faces, actresses Felicity Huffman and Lori Loughlin. (I’ll never think of “Aunt Becky” the same way again.)

Huffman would serve 14 days in prison, fined $30,000 and be required to perform 250 hours of community service for her involvement in the scandal. Loughlin and her husband would continue to fight into 2020 before settling with prosecutors, heading off to jail and paying fines.

The Mueller Report

What seemed like forever, 2019 was the year that Robert Mueller finally turned in his report on the 2016 Presidential election after a nearly two-year investigation on whether the Trump Campaign helped Russia interfere with our election. Attorney General William Barr would reduce the report’s findings to a four page letter to Congress that in essence said ‘there’s nothing to see here.’

Hats Get Thrown into Presidential Race for 2020

By the time Joe Biden threw his hat into the ring, announcing he was running for President in 2020, 20 candidates, the largest field of presidential candidates in U.S. history, were now all running against the incumbent, Donald Trump. It was in May of 2019, that Gallup’s tracking poll measured Trump’s approval rating at the highest of his presidency thus-far, 46%. (It never got any higher than 49%.)

That same month we also learned via the New York Times, that Donald Trump has lost $1.17 billion from his various businesses from 1985 to 1994, a far greater amount than previously known, and more than any tax payer in U.S. history.

Measles Outbreak

The Centers for Disease Control and Prevention in June reported that there were 971 cases of measles in the United States, the highest level in more than 25 years.

Jeffrey Epstein

Billionaire financier and registered sex offender, Jeffrey Epstein, is taken into federal custody in New York on charges of sex trafficking and conspiracy to traffic minors in Florida and New York. Labor Secretary Alexander Acosta would resign amid the controversy over his prosecution of Epstein in 2007, which raised lots of questions about how this case had been handled. Epstein, only months later, would be found dead in his jail cell.

NYC Blackout

Manhattan’s West Side was hit with a blackout, occurring exactly 42 years after the New York City blackout of 1977 that would also plunge much of New York City into blackness.

Election Security Blocked

Less than 24 hours after Special Counsel Robert Mueller warned of the continued threat of interference to America’s elections, Senate Majority Leader Mitch McConnell blocks legislation designed to improve election security in the United States.

The Phone Call

In September, the inspector general of Intelligence, Michael Atkinson, communicates to the House Intelligence Committee that a whistleblower had issued an “urgent” and “credible” complaint involving an apparent July 25 phone call between President Trump and Ukrainian president Zelensky. This phone call would lead to the Impeachment trial of Donald J. Trump in January of 2020.

Opioid Crisis

America’s opioid crisis would see Purdue Pharma file for bankruptcy in response to lawsuits related to its participation in the crisis.

Impeachment Proceedings Announced

The end of September would see the announcement by Speaker of the House, Nancy Pelosi, that the House would begin a formal impeachment inquiry against President Trump.

Meanwhile, the Washington Post reported that an IRS employee had filed a whistleblower complaint saying an unnamed political appointee at the United States Department of the Treasury tried to interfere with the tax audits for President Trump or Vice President Mike Pence.

On October 31, the U.S. House of Representatives votes 232 to 196 in favor of formally proceeding with an impeachment inquiry against President Trump. The first formal hearings to begin in November.

At those hearings, Gordon Sondland, the United States Ambassador to the European Union,  testified that there was a quid pro quo in the Ukraine scandal, pushed by Rudy Giuliani and ordered by Trump. The White House announces that President Trump will not participate in the House Judiciary Committee impeachment hearing on December 3.

On December 18, the House votes to forward two articles of impeachment against President Trump to the Senate, accusing him of abuse of power and obstructing Congress. Donald Trump became only the third U.S. president to be impeached by the House.

2019

Looking back, there was little wonder why we were all looking forward to the end of 2019 and the start of 2020. Little did we know what lay ahead or that we would long for the way many of the things had been in the year just past.

We knew there would be an Impeachment trial in the Senate, but we never imagined our world would be closed down by a global pandemic and that the most powerful nation in the world would be brought to its knees in the number of people testing positive for COVID-19 and dying of the novel coronavirus.

2021

Which brings us to not just the start of a new year, but the start of a new decade. We’re not out of the woods yet. Not by a long shot. Dr. Anthony Fauci believes the worst is yet to come. December became America’s deadliest month yet for COVID-19.

On top of that, our ‘make-believe economy,’ where there’s no such thing as risk, can’t go on forever, and according to Axios Markets editor Dion Rabouin, Wall Street knows it.

Creating New Habits

Experts in the study of human behavior tell us, that it can take anywhere from 18 to 254 days for a person to form a new habit. On average, it takes about 66 days for a new behavior to become automatic.

It was in March of this year that the World Health Organization declared COVID-19 a global pandemic, that was over 305 days ago.

If this lasts another six months, another 180 days, that would mean that we have been living with the new habits due to COVID-19 for 485 days. Does anyone seriously think that the new habits we’ve formed over that period of time will suddenly vanish?

Permanent Changes

This is not a blog about politics. It’s a media mentorship blog.

The big takeaway in today’s article is that the changes that have taken place during 2020 are becoming permanent. You can’t plan for the future by thinking life will return to the way it was in the first decades of the 21st Century. Hotels, for example, are now renting hotel rooms to people to use as an office, allowing them to get out of their house, but still remain COVID safe. Now that’s being creative! And if they can do it, what can your industry do?

We think too much and feel too little.

-Charlie Chaplin

So, take a moment to reflect on how the year just passed has changed you.

  • What did you love about the changes 2020 brought (no more commuting?).
  • What would you leave out or what would you do more of in 2021 to improve your career, and your life?
  • What did this year teach you, about yourself, your work, your life, your priorities?
  • What were you most grateful for?
  • Were you able to find happiness in things you previously overlooked or took for granted?
  • How will the things you learned in 2020, benefit you in 2021?

Think of 2021 as the year for letting go of the past.

Letting go of what was, is the way we create the space for building what can be.

Are you ready?

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