Tag Archives: Alexa

Do You Have A Favorite Radio Station?

Growing up, I had a few favorite radio stations and when I think of the reasons that I was so attracted to them, the top three reasons would have been:

  1. Air Personalities
  2. Station Imaging/Jingles
  3. Music

Favorite Songs

When it comes to music, the number one way most people today access the songs they want to hear is via streaming with YouTube now the top source for streaming people’s favorite songs.

No longer in our “I want it now” world does anyone want to wait until a radio station decides to play their favorite song, we just ask Alexa, Siri or Hey Google to play it.

Gone for radio is the #3 reason on my list above.

Don’t Be Generic

As I spin the radio dial today, all radio sounds much the same; in a word “generic,” and no one ever became attracted to anything generic.

Gone for radio is the #2 reason on my list above.

People Made Radio Attractive

Over the years, radio has had personalities that made the medium special: like Howard Stern, Rush Limbaugh, Dan Ingram, Larry Lujack, Robert W. Morgan, Wolfman Jack, Arnie “Woo Woo” Ginsburg, Dick Biondi, Boom Boom Branigan, Ron Lundy, Dale Dorman, Paul Harvey and many more.

As these people retired or were RIF’d (Reduction In Force), my #1 reason for listing to radio went with them.

People are attracted to people and experiences which stimulate the part of the brain that triggers craving and longing, releasing habit-forming, feel-good chemicals such as dopamine and endorphins.

Your iPhone does that for you.

Your voice activated smart speaker does too.

For radio, great air personalities did it for you.

Radio Is Show Business

Unfortunately, most of today’s radio is focused only on the business part of the equation.

Don’t get me wrong, the business part is important, but without a focus on the show part, the business end will suffer.

Radio’s big advantage is offering advertisers an engaged audience to expose their goods and services to, but without unique air personalities, which attract listeners to tune in every day, radio’s audience will depart, as will those very advertisers that provide the economic engine for the radio industry.

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Where People Today Get Their Music Fix

As a boy, if I wanted to hear music, there were two choices: AM Radio & a phonograph player. Seven decades later, I can’t count the number of choices I have to listen to music, but most of them have something to do with the internet.

More than 64% of individuals primarily choose to play music

over the internet.

International Federation of the Phonographic Industry (IFPI)

Growth In The Recorded Music Market

The IFPI Global Music Report discovered that the recorded music market grew globally by 9.0% in 2022, driven primarily by paid subscription streaming.

Subscription audio streaming grew by 10.3%.

And yes, Sue and I are among the folks who pay for streaming music subscriptions. Why do we pay to hear our music streamed? Well, for one thing, the musical genres we enjoy can no longer be heard on over-the-air (OTA) broadcast radio. Paying a small fee eliminates annoying content while allowing access to an infinite music library.

CD 101.9 FM – Smooth Jazz

What originally sent me to the internet to find a music streaming station was when WQCD, better known as Smooth Jazz CD 101.9, ceased programming this genre of music.

From August 22, 1988 until February 5, 2008, this radio station had been the greater New York City metro’s place to relax; till it wasn’t.

In fact, the smooth jazz format has basically vanished from broadcast radio in the United States but thrives quite well on the internet. My favorite streaming stations for this genre are curated by Radio Tunes

Broadcast Radio’s Challenge

While broadcasters are getting themselves all in a lather about “saving AM radio” and whether or not AI (Artificial Intelligence) can replace live personalities, maybe what the radio industry should be focused on is where people are getting their music in a 21st Century World. This graph really tells the story of today’s music consumer.

64% play their music over the internet.

17% listen to music on the radio.

Smooth Jazz CD 101.9 Returns

If you pine to hear Smooth Jazz CD 101.9, it’s back, but only as a streaming radio station. You can listen here: https://smoothjazzcd1019.com/ or you can just say “Alexa, play Smooth Jazz CD 101 9” like I do, when I stream music from the internet.

Music is personal and the internet allows all of us the ability to hear what we want, when we want to hear it. Knowing this, broadcast radio – now more than ever – needs engaging personalities that make an emotional connection with listeners beyond the music they play.

 “Without music, life would be a mistake.”

-Friedrich Nietzsche

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Voice Cloning Technology

While I was traveling through Atlantic Canada in July, this news story broke in Radio World:

iHeartMedia’s plan to use Veritone’s voice-cloning technology for its podcast platform has some radio industry observers asking the obvious questions: How good does it sound and is broadcast radio far behind? 

The largest radio company in the United States says that for now, the synthetic voice solution will only be used to translate podcasts from English to other languages for use on the iHeartPodcast Network, first for Spanish-speaking audiences. But Veritone officials confirm its technology could someday be used for advertising to reduce time-to-market and production costs for radio.”

You can read the complete article here: https://www.radioworld.com/news-and-business/headlines/veritone-synthetic-voice-gets-an-audition

It reminded me of an article I wrote on this very subject in December 2021. I thought readers might find my article of more interest now that the deployment of this technology is happening at warp speed.

Is it Live, or is it Memorex?

I remember when the audio quality of tape recorders became so improved with audio reproduction, that the question of the day was, “Is it live or is it Memorex?” Memorex was a company established in 1961 for selling magnetic computer tapes. In the 70s Memorex moved into producing quality audio tape for recording music and voice.

TV commercials at that time featured Ella Fitzgerald singing a note that shattered a glass, while simultaneously being recorded on an audio cassette. The recorded audio would then be played back and the recording would also shatter a glass, to which the announcer would ask, “Is it live, or is it Memorex?”

Is AI Going to Replace Voicetracking?

Then Radio Ink published a story that got many of the people in my radio, podcasting and other social media groups talking about, titled “Is AI going to replace voicetracking?”

Voicetracking technology has been used to replace live radio personalities for decades, but what AI presents the industry with is the possible ability to bring back the big name radio personalities.

Dan Ingram, Larry Lujack, Robert W. Morgan, The Real Don Steele…

Imagine your radio market’s favorite radio personality returning to the airwaves. It’s not out of the realm of possibility.

A company called WellSaid Labs has created dozens of human voice avatars where all one needs to do to get them to talk, is type text into a computer and the voice will say it.

Imagine how having a creative person, who has studied the style of an iconic personality, and then creating new, contemporary material to be delivered in that personality’s voice might sound.

Netflix Research

Now you might be wondering why anyone would want this type of technology. Well, Netflix now streams content worldwide and buys new content from producers all over the world. Much of that content is produced in the country’s native language and so Netflix has to show that content with either subtitles or voice-dubbing the dialog with voice actors speaking in the language of the country the material will air in.

It might not surprise you to learn that when Netflix has offered viewers two ways of viewing  a program, Americans in particular, prefer voice-dubbing to subtitles. (I know I do.)

To speed up the process of voice-dubbing and to have voices that sound the same as the original actors, companies like WellSaid are developing artificial intelligence technology that by voice sampling can then re-create the voice automatically.

ALEXA

I already have conversations with Alexa and have wondered what she might sound like as a DJ on a radio station, haven’t you?

The afternoon DJ on KCSN, Andy Chanley, has been on-the-air there for over 32 years. Now using a robot DJ named ANDY (Artificial Neural Disk-Jockey), Chanley’s voice will continue to be heard in many places throughout Southern California. During a demonstration for Reuters, reporters say that Chanley’s AI voice was hard to distinguish from his human voice.

You can listen to these computer generated voices WellSaid has created for yourself by clicking on this link: https://wellsaidlabs.com/?#actors-preview-list

Is Your Favorite DJ Already a Robot?

WellSaid says its voice avatars are doing more than just DJ work, they are being used extensively in corporate training material and the creation of audio books.

Do I think I will live to see radio’s great personalities coming back to life? No, because I think there will be too many legal issues that might complicate that from happening anytime soon.

But I do think that original voice avatars, teamed up with creative content developers, might just come into existence sooner than we imagine and provide us with an entirely new form of radio entertainment.

(This article was originally published on December 19, 2021)

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Less Is More

When I was a market manager for Clear Channel, the company president introduced a new concept for reducing our commercial load, he called it “Less Is More.” It sounded good on the surface, however instead of reducing on-air clutter it introduced shorter length commercials. Each of my radio stations now aired ads that were as short as 5-seconds down to 1-second in length. This meant more ads could be run in a spot break. For example, the time it would take to run four minute length commercials, with Less Is More stations could now run six half-minute commercials or twelve 15-second commercials etc. Listeners don’t consider the length of a commercial break, but the number of different elements that air in a break.

Radio Commercials

If there’s one thing radio listeners tend to always agree on, when it comes to improving the radio listening experience, it’s reducing the number of commercials. That means the number of ads that air in a single commercial break, as well as the total number ads broadcast each hour.

Clear Channel recognized this listener issue, but by introducing shorter length ads, the “Less Is More” initiative added more elements to each stop-set. To the radio listener, the amount of clutter increased and in essence, made their favorite radio stations less listenable.

Commercial Free Radio

It was in 2008, when New York’s CD 101.9 WQCD dropped its Smooth Jazz format to switch to playing rock music with the new call letters WRXP.  Not finding any radio station in the greater New York City area that programmed the Smooth Jazz format, I would search online and discover Sky.FM.

They offered more than one flavor of Smooth Jazz music programming and it quickly filled my appetite for this musical genre. They only stopped the music twice an hour, once to tell me that I could hear this music without interruption by becoming a premium subscriber and the other announcement was about how they were looking to hire more IT personnel.

Those were the only two announcements and they lasted about 30-seconds in length, but over time, it was like Chinese water torture; so, I went online to find out how much it would cost to become a premium subscriber, learning it would cost me only $49/year. But that wasn’t all, that fee also increased the audio quality of the stream .

I was hooked and remained a subscriber, only leaving the service when I got my first Amazon Echo and Radio Tunes (formerly known as Sky.FM) wasn’t available on the service.

Recently a reader of this blog, told me that he listened to commercial free Radio Tunes on his Amazon smart speakers and I’m a subscriber once again.

My wife Sue loves Pandora and for Valentine’s Day 2022, I bought her Pandora Premium. This is their top service, it’s commercial-free and offers listeners the ability to ask for any song and immediately hear it. Plus she still can listen to any of Pandora’s wonderfully curated channels and skip any songs she doesn’t like.

Repetition Breeds Acceptance

I often hear people say they get tired of hearing the same songs over and over. Yet, successful radio stations often employ strategies that can seem counter-intuitive. They achieve the more variety music position by playing fewer songs. They reach a larger audience by targeting and focusing on a more narrowly defined audience.

By subscribing to Pandora and Radio Tunes we didn’t eliminate music repetition, we eliminated the programming elements that interrupted the music. It’s the music repetition of our favorite songs that actually attracts us.

In fact, I remember when Sirius and XM were still two separate subscription satellite radio entities, the most listened to commercial free music channels on both of them were HITS 1 and Top 20 on 20; both of which had the highest music repetition.

Dave Van Dyke, the President & CEO at Bridge Ratings Media Research, said that globally there are 3.6 music streamers for every paid subscriber. So, don’t completely count commercially supported radio out yet.

Great Radio Ads

When I was managing radio stations in Iowa back in 1999, my two sons came to visit. Before they left, they made what you might think is an unusual request, they wanted to know if I could make copies of the radio commercials my stations aired and put them on a cassette to bring back with them to New Jersey.

I also remember being at a house party and the radio station providing the music entertainment was largely background, until they stopped the music to play some commercials, and everyone would hush the conversation so they could listen. Yes, the radio ads this station created were that good.

I’m a graduate of The Wizard of Ads Wizard Academy in Austin, Texas. Roy H. Williams has been teaching radio folks for years about what makes an effective radio ad. Following Roy’s lessons, my advertisers have been very successful.

Radio commercials aren’t bad.

Bad radio commercials are.

Radio’s secret ingredient is the radio personality. Great radio talent has been effectively telling their listeners about all types of businesses, products and services for decades.

I need go no further than radio’s greatest salesman, Paul Harvey.

I own two BOSE Wave Radios because of Paul Harvey. What makes this so amazing is that I listened to him broadcasting on an AM radio station, but Paul was selling me a radio that would play FM stereo and CDs with the highest fidelity.  

While Paul Harvey was a news commentator, he called himself a salesman. His audience knew that he used the products and services he advertised. Harvey personally wrote the radio commercials he would broadcast.

Among his many accolades, the one Paul Harvey was most proud to have received was being named “Salesman of the Year.”

Paul Harvey loved his advertisers, saying “I am fiercely loyal to those willing to put their money where my mouth is.”

Creating great radio, means leveraging the power of the medium to deliver an engaged audience for its advertisers. That means reducing the number of ads in a commercial cluster and reducing the number of ads per hour, making sure every ad is about the listener and their life.  

Tomorrow has always been better than today.

And it always will be.

-Paul Harvey

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What Makes Your Radio Station Unique?

In teaching broadcast sales at the university, one of the things I taught my students was to help their advertising clients to identify their unique selling position in the marketplace. In other words, what was the one thing that made them different than everyone else in their specialty.

Something For Everyone

The answer you most often hear when you ask an advertiser what makes them unique is, “well, we have something for everyone.”

Something for everyone is nothing special for any one. To the radio listener, it’s like blah, blah, blah. It’s meaningless. Why? Because every other advertiser selling everything from soup to nuts says the same thing and the listener has become trained to tune out these advertising clichés.

Plumbers

Plumbers are probably not something you ever give much thought about, UNTIL you need one. That’s true for lots of repair services when you think about it.

What’s the one thing you hate about calling a home repair company? Knowing that you will be kept waiting and waiting and waiting for their arrival at the time when they said they would.

“It takes many good deeds to build a good reputation and only one bad one to lose it.”

Benjamin Franklin

Benjamin Franklin Plumbing could have said a lot of things about the services they provide, but instead they decided what would make them unique in the ears of future customers would be being punctual.

Benjamin Franklin

The Punctual Plumber

They built their whole franchise around the realization that people hate to be kept waiting. In fact, they promise when you don’t have time to wait around, you can count on them to be punctual plumbing professionals, but if they are ever late, they will pay YOU for every minute they’ve made you wait. Doesn’t that resonate with you? It does for me.

Give Your Radio Station a Diagnostic

When is the last time you pulled out the Advertiser Diagnostic sheet and used it on your own radio station(s)?

What makes your station unique? Not the music, that’s for sure. The songs you play were carefully crafted by composers, producers and talented artists, who have record labels that have worked relentlessly to get those songs played on as many radio stations, pure play streamers, movies, TV shows and any other place that uses music to entertain people.

Is your brand name unique? Well, if you branded your radio station KISS you are one of 78 radio stations in America that call themselves that, along with radio stations in Ireland, United Kingdom, France, Italy, Poland, Ukraine, Romania, Moldova, Iceland, Greece, Spain, Sweden, Germany, Brazil, Canada and Australia. It’s no different than calling your radio station HOT, Jack, Bob, Alice or some other cute name that dozens upon dozens of other radio stations are doing, especially in a world where voice commands increasingly are the way people are accessing audio on their smart devices.

But if your brand is 650AM -WSM, you are the only one in the world that has that brand. You have set yourself apart from the estimated 44,000 radio stations currently on-the-air in the world. WSM is the Home of the Grand Ole Opry. I don’t expect this historic radio station to ever call itself by any other name, but by the one it owns exclusively: WSM.

Streaming Radio

In a world where you can receive virtually any radio station on an App like TuneIn, being unique and one-of-a-kind has never been more important.

If a person tries asking Alexa, Siri or Google to play the KISS radio station, I have no idea which one she will play. However, I don’t have to wonder for a second, if I ask my smart speaker to play WSM, I will hear any other radio station, but the one from Music City USA, in Nashville, Tennessee.

What Makes Your Radio Station Unique?

If you stake your radio station’s future on things created by others, like music, talk shows, network news, syndicated programs, jingles – things every other radio station in America has access to – then your radio station is NOT unique.

When other providers are able give your listeners more of what they want while eliminating the things they dislike, your days as a broadcaster are numbered.

Another way to think about this is, if you were to eliminate all of your commercials – the thing radio listeners say they object to most – would you be able to sustain your radio station by listener support, like public radio and Christian radio does? Or the way that Netflix or SiriusXM does?

If a listener hasn’t heard of your radio station,

wouldn’t choose your station or recommend it,

your brand is dead.

<Picture: The Fuse Vert is a premium vertical vinyl audio system which can also play FM radio>

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Why I Stream ALL My Radio Listening

Twelve year ago, radio broadcast engineer Tom Ray, penned these words: “Unless we give Joe Consumer a reason to go out and purchase an HD Radio for his car – until he can obtain it easily and at a reasonable cost, and a device that works – I fear HD Radio is going to go the way of FM quad and AM stereo, relegated to the scrap pile of history.”

Tom Ray wrote his article for Radio World when he was the vice president/corporate director of engineering for Buckley Broadcasting/WOR Radio in New York City. He was a strong and vocal supporter of HD Radio and his WOR was one of the first AMs on the air with an HD Radio signal. So, any broadcaster that read Tom’s article, “HD Radio Shouldn’t Be This Hard,” should have taken it as a wake-up call about steps the radio industry needed to take to stay relevant in their listeners’ lives.

Buying a New Car in 2010

Tom is a loyal Ford customer, so when his Explorer went to the automobile graveyard with 230,000-miles on it, Tom wanted to get a new Ford Escape, equipped with HD Radio. The only problem was, Ford wasn’t putting HD Radios into their Escapes, instead, they were pushing Satellite Radio. (Tom noted that his wife listened only to Satellite Radio in her car, saying “in her opinion there is nothing worth listening to in New York’s Hudson Valley, 50 miles north of New York City.)

This should have been yet another radio industry wake-up call about its future.

I encourage you to click on the link and read what Tom Ray wrote a dozen years ago about how difficult it was to put an HD Radio into a new car which, at that time, didn’t offer OEM HD Radios and how he, as a broadcast engineer, was totally frustrated trying to install an aftermarket one.

Streaming Radio at Home

Since Christmas 2017, when my wife gave me my first Amazon Echo smart speaker, our Echo family has quickly grown to four of these devices. There is nowhere you can be in our home and not ask Alexa for something.

Since 2017, all of our in-home radio listening is via streaming.

While we also occasionally streamed radio in the car, on all of our road trips from 2018-2021, SiriusXM always seemed to be offering a 3-month free listening trial that I can honestly say we enjoyed the listening to. But, I’ve never been a subscriber, because other than road trips I spend very little time in the car.

Streaming Radio in the Car

In October, while enjoying my latest free 3-month trial for SiriusXM radio, I decided it was time to bring my in-house streaming radio habit into both of our cars. We own a 2006 Subaru Forester and a 2009 Honda Accord.

The Subaru doesn’t have an AUX input, the Honda does.

Streaming in the Subaru was accomplished with a Blue Tooth receiver that will broadcast on any FM frequency (88.1 works best). In the Honda, this same device’s output was plugged into an AUX receptacle.

The result is, as soon as either my wife or myself enters one of our cars, the Nulaxy KM18 immediately pairs with our iPhones. I installed the AINOPE Car Phone Holder Mount to hold our phones, and keep them easily assessible to control whatever we would like to listen to.

Total cost for each car: $33.43. Time to install, virtually nil. I just plugged the Nulaxy KM18 into a power port and it was operational. The AINIOPE holder easily clamps to an air vent on the dashboard and holds any smartphone.

Unlike the nightmare that Tom Ray experienced back in 2010 trying to put HD Radio into his car, this installation by me, a non-engineer, was a piece of cake.

A Call to Action

I recently sat in on a Radio World webinar called “A Call to Action, radio’s existential battle for the dash.” Paul McLane, Managing Director of Content/Editor in Chief of Radio World at Radio World/Future U.S., hosted the webinar and did an excellent job. However, one particular piece of information shared during the presentation that I thought was crucial was, how Mercedes Benz was equipping their vehicles’ radio screens with the following pre-sets: SiriusXM, FM, AM and TuneIn Radio.

TuneIn Radio is the App I use for most of my radio listening, but why was it chosen by Mercedes Benz? Turns out the answer is, “TuneIn’s radio stations can be accessed worldwide in 197 countries on more than 200 different platforms and devices.” TuneIn says it “provides the displaced radio listener a connection to home with local, national, and international stations anywhere they go and on any device.”

In other words, why would any audio consumer need DAB, DAB+, Digital Radio Mondiale, HD Radio, AM or FM when they can receive any radio station in crystal clear audio via streaming?

With the exception of the proprietary content offered by SiriusXM, everything else is available via streaming at no charge.

Cellular Plan

Now it goes without saying, that streaming consumes data. Each cellphone service provider offers different plans and different price rates. My wife and I are on Verizon’s unlimited phone/text/data plan. We have no landline phone in our home and our iPhones are our lifeline to being connected with each other, our family, our community and the world.

I’ve found streaming radio in our cars provides us with audio quality that is pristine. There’s no buffering or dropout, and it’s been a more reliable signal than AM, FM or SiriusXM radio, especially when traveling through tunnels.

Streaming Apps

I thought you might be interested in knowing what streaming Apps I have on my iPhone, here’s the current list:

  • TuneIn Pro
  • Audacy
  • Pandora
  • Spotify
  • Amazon Music
  • NPR ONE
  • YouTube
  • Simple Radio
  • StreamS
  • Apple Podcasts
  • AccuRadio
  • 650AM WSM
  • Stitcher

Why I Prefer Streaming My Radio

We live far enough away from Washington, D.C. that radio signals for WTOP or WETA experience lots of noise and dropout, depending atmospherics, sometimes making them totally unlistenable. However, their streams are always crystal clear.

This fall Sue and I escaped to Cape Cod for a week and when I get on the peninsula, I love turning on WFCC – Cape Cod’s Classical station – 107.5 FM. Now with streaming radio, I can dial up WFCC on my TuneIn radio App and listen when we’re back home in Virginia.

Full disclosure, I am the midday DJ on WMEX-FM in Rochester, NH. But even if I weren’t on the station, WMEX-FM would be my #1 pre-set for streaming. Gary James, the station’s morning man and program director, puts together a music mix that I find absolutely fabulous. It’s the music of my life.

Which brings me to another important point, radio today is global. No longer is your radio station competing just with other local stations, but radio that is streaming from anywhere on planet Earth.

Streaming also makes it possible for ON DEMAND spoken word radio, also known as Podcasts, to be easily available in the car.

Simington on Streaming

FCC commissioner Nathan Simington recently addressed Ohio broadcasters saying, “content delivery power had shifted away from broadcasters – stations and networks – and toward ‘online platforms,’ something he thinks the FCC needs to recognize in its quadrennial review of media ownership regs.”

He warned that:

  1. “Online media platforms are growing rapidly and threaten dominance over traditional media platforms; and
  2. Broadcast advertising revenue has flatlined, having been siphoned off from higher margin online platforms.”

The Future is Streaming

88% of the world’s population now uses mobile broadband as its main source of internet access, and nearly 90% of homes in the United States now have internet streaming. 2021 saw an estimated 22% ad industry growth rate, which Magna Global said was “the highest growth rate ever recorded” by this agency, beating a 12.5% growth rate recorded in the year 2000. The caveat however is, digital dominated traditional advertising raking in 64.4% of the growth in ad spending.

RAIN reports “The U.S. recorded music industry will exceed a 48-year revenue record set in 1999 (based on current estimates),” all coming from revenues paid by streaming music services.

The Harvard Business Review recently published “4 Principles to Guide Your Digital Transformation,” by Greg Satell, Andrea Kates and Todd McLees. In it, the authors wrote, “digital transformation is not just about technology. We’re desperately in need of a shift in focus. Leaders must inspire and empower their entire organization to boldly reimagine their work environment, customer needs, product offering, and even the purpose of the enterprise.”

Tom Ray was the proverbial “canary in the coal shaft” back in 2010, with few paying attention. Sadly, based on the early news coming out of the 2022 CES in Las Vegas, nothing has changed.

We’re living in a communications revolution,

bringing about changes that will be both

permanent and irreversible.

Revolutions never maintain or preserve the status quo.

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Is it LIVE or AI?

One of the loyal readers to this blog, wrote and asked me what I thought the future looked like for the combination of radio and Artificial Intelligence (AI). In today’s blog, I will consider that very question.

Is it Live, or is it Memorex?

I remember when the audio quality of tape recorders became so improved with audio reproduction, that the question of the day was, “Is it live or is it Memorex?” Memorex was a company established in 1961 for selling magnetic computer tapes. In the 70s Memorex moved into producing quality audio tape for recording music and voice.

TV commercials at that time featured Ella Fitzgerald singing a note that shattered a glass, while simultaneously being recorded on an audio cassette. The recorded audio would then be played back and the recording would also shatter a glass, to which the announcer would ask, “Is it live, or is it Memorex?”

Is AI Going to Replace Voicetracking?

Then Radio Ink published a story that got many of the people in my radio, podcasting and other social media groups talking about, titled “Is AI going to replace voicetracking?”

Voicetracking technology has been used to replace live radio personalities for decades, but what AI presents the industry with is the possible ability to bring back the big name radio personalities.

Dan Ingram, Larry Lujack, Robert W. Morgan, The Real Don Steele…

Imagine your radio market’s favorite radio personality returning to the airwaves. It’s not out of the realm of possibility.

A company called WellSaid Labs has created dozens of human voice avatars where all one needs to do to get them to talk, is type text into a computer and the voice will say it.

Imagine how having a creative person, who has studied the style of an iconic personality, and then creating new, contemporary material to be delivered in that personality’s voice might sound.

Netflix Research

Now you might be wondering why anyone would want this type of technology. Well, Netflix now streams content worldwide and buys new content from producers all over the world. Much of that content is produced in the country’s native language and so Netflix has to show that content with either subtitles or voice-dubbing the dialog with voice actors speaking in the language of the country the material will air in.

It might not surprise you to learn that when Netflix has offered viewers two ways of viewing  a program, Americans in particular, prefer voice-dubbing to subtitles. (I know I do.)

To speed up the process of voice-dubbing and to have voices that sound the same as the original actors, companies like WellSaid are developing artificial intelligence technology that by voice sampling can then re-create the voice automatically.

ALEXA

I already have conversations with Alexa and have wondered what she might sound like as a DJ on a radio station, haven’t you?

The afternoon DJ on KCSN, Andy Chanley, has been on-the-air there for over 32 years. Now using a robot DJ named ANDY (Artificial Neural Disk-Jockey), Chanley’s voice will continue to be heard in many places throughout Southern California. During a demonstration for Reuters, reporters say that Chanley’s AI voice was hard to distinguish from his human voice.

You can listen to these computer generated voices WellSaid has created for yourself by clicking on this link: https://wellsaidlabs.com/?#actors-preview-list

Is Your Favorite DJ Already a Robot?

WellSaid says its voice avatars are doing more than just DJ work, they are being used extensively in corporate training material and the creation of audio books.

Do I think I will live to see radio’s great personalities coming back to life? No, because I think there will be too many legal issues that might complicate that from happening anytime soon.

But I do think that original voice avatars, teamed up with creative content developers, might just come into existence sooner than we imagine and provide us with an entirely new form of radio entertainment.

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What I Recently Witnessed About Radio Use

Sue & I just returned from a seven week trip out west to visit our children and grandchildren who are living in Nevada, Montana and Washington. For me, our trip would also be a chance to witness how radio is used (or not used) in three different households, as well as in hotels, businesses and public transportation. What I would witness, was concerning.

Nevada

In Nevada, I noticed that for a household of seven, not a single radio was to be found. Audio was accessed by asking Alexa (Amazon Echo) to play something or a particular playlist was sent wirelessly to speakers via someone’s iPhone. Everyone, even the very youngest grandchild, who’s five, had their own iPhone.

In a house where both parents work, and can be called out at any hour of the day, this type of communications for all family members becomes a necessity.

Radio listening, if done at all, was something only done when in the car. Television, was connected to a cable bundle and only CNN or Netflix seemed to get viewed. The grandkids spent most of their time playing video games on the house computer, game console or their iPhones.

Montana

Here a Sonos home speaker system had been installed in the home. I found that two different local radio stations (country & classic rock) were programmed into rotation, along with an Amazon Echo smart speaker. Our grandkids called up songs they wanted to hear by asking Alexa to play them, so in the week we spent, Alexa was pretty much the default choice for anything musically played.

Television programs were all streamed via YouTube TV.

Radio pre-sets in the car were set to several country stations, several classic rock stations, several contemporary music stations and an oldies station. In all, 22 different radio stations were loaded onto the pre-sets. I added KBMC to that pre-set list when we borrowed the car a couple of times. KBMC programs a variety of jazz and classical music.

Washington

Our stay in the State of Washington took place on Whidbey Island. The only radio signal licensed on the island plays regional Mexican music and the majority of its content is in Spanish. So, it wasn’t surprising to find the pre-sets on the car radio did not include KNZW – La Zeta 103.3.

What was surprising was to see that all the pre-sets were to HD1 signals in this Mazda 6 sedan. (It appears Mazda has their radio default to HD signals and you have to toggle it off to get FM signals.) Since the island is just across the water from Seattle, all of the pre-sets were to Seattle radio stations. The two that dominated the listening in the car were KSWD (Audacy’s 94.1 The Sound) when mom was behind the wheel and KQMV (Hubbard’s Movin’ 92.5) when either of the grand kids got control of the radio. However, what is dispiriting to witness is how frequently the radio stations get changed whenever something comes on that they don’t wish to hear. When commercials come on, the station gets changed. Likewise, when songs they don’t like come on, the station gets changed. It’s like watching football using the Red Zone.

Here again, not a single radio receiver was to be found inside the home.

The Bus & Hotels

When we departed Whidbey Island, we took a bus into Seattle. On the bus we listened to KSWD 94.1 The Sound out of Seattle. It provided a nice sound track for the ride and the bus driver never changed the station for the two hours it took to reach our destination.

Every hotel room we stayed in featured flat screen TVs but none had a radio. The old clock radios have been replaced by digital clock/USB charging stations for our iPhones, iPads and laptop computers.

Summing It All Up

I realize there is nothing scientific about this, it’s all anecdotal, but it was a dose of reality that confirms much of the research I’m reading about today’s radio landscape.

No one in our seven weeks on the road tuned into any AM radio station. FM, was radio to everyone, but then, only in their vehicles. Listening to radio in the home was not possible, because there was only one radio in any of the homes we stayed at and that was in the garage.

HD Radio sounds great, but in all honesty, the one family that had this easily accessible in their car, probably didn’t know that’s what they were listening to and it certainly wasn’t the reason they were listening to any particular station.

With the exception of our two hour bus ride, radio exposure could be measured in short segments, that only happened to occur because the radio comes on with the ignition switch. Sadly, changing radio stations occurs constantly, so any commercial content never gets heard.

Likewise, businesses we frequented either had their own franchise “radio station,” like Walmart Radio or streamed a music channel from some other music service they subscribed to.

In our travels, we didn’t see a TV commercial, billboard or bumper sticker for any radio station. Lots of shirts and sweatshirts promoting lots of things, but not one for any radio station.

Radio, it would appear, has become the Rodney Dangerfield of media.

“We don’t get no respect.”

But then maybe, it’s a self-inflicted situation

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COVID-19, One Year Later

It was just a year ago that I wrote about “The Day the World Shutdown.” So, shall I ask you, “how are you doing?”

For Sue & I, while we were just vaccinated on Friday, the wearing of face masks, hand sanitizing and social distancing is unlikely to change for us for the rest of 2021, if not longer.

Based on my research of pandemics past, I realized very early that this would be about a two year disruption and I suspect that when we say “Happy New Year” and ring in 2022, things will finally be on course for whatever the “new normal” is.

WFH

Working From Home, most often abbreviated as “WFH,” has also changed people’s media habits.

A year ago I wrote that I expected most people would consume their media by streaming it via the internet. The latest research has shown that is exactly what happened. eMarketer data showed that traditional radio broadcasts were eclipsed by digital audio, mid-2020. This week, Edison Research reported, that 30% of all audio listening now occurs on mobile devices; unless you’re between the ages of 13-34, then that number is 46%. Not surprisingly, this age group’s listening to audio on an AM/FM radio receiver is down to only 20%.

Working from home meant that those people who normally listened to AM/FM radio while commuting in their car, were now doing their audio consumption where they live, and 32% of today’s households don’t have a single AM/FM radio in them. However, 44.2% of homes today have a voice activated assistant, like Amazon’s Alexa, to access their favorite audio content.

Audio in Cars

The global pandemic has forced all of us to get used to new ways of doing every little thing, such as shopping online, streaming video entertainment on huge flat screen TVs and asking Alexa for assistance like she had become a member of the family. We’ve become so comfortable with these new Artificial Intelligence (AI) devices that we might start to wonder what life was like before them.

Automobile manufacturers also took notice of this change, like the commercial for a new Buick – or is it an “Alexa on Wheels?” https://www.youtube.com/watch?v=GqvEcLWI0ME

I remember when I used to tell advertisers that a car was a “radio on wheels.”

Now I don’t have a new car, but my 2009 Honda Accord has a fabulous sound system that seamlessly connects to my iPhone and streams my audio content in my car. My car radio is locked on “AUX.” (I know I’m not alone.)

The End of Commuting

Bill Gates shocked the world when he predicted in November of last year that 50% of all business travel would never come back and that 30% of the days people spent in an office would likewise disappear forever. McKinsey Global Institute pretty much corroborated Gate’s predictions by adding that 20% of workers would continue to work from home indefinitely.

Federal Reserve Chairman Jerome H. Powell, puts it this way, “We’re recovering to a different economy.”

Disney Closing Mall Stores

Disney plans to close 20% of its Disney Stores saying that they’ve seen changes in the ways people shop due to COVID-19 and that the future means people will continue to shop online. As a result, Disney plans to focus on e-commerce, its Apps and social media platforms. Disney says the data shows that the global pandemic increased the speed of change from brick-and-mortar to online shopping by half a decade.

Movies & Streaming

Disney’s CEO Bob Chapek went even further in announcing the company’s future, saying that the days of releasing new movies to theaters for several months before bringing them to their streaming platform, are over. For example, when “Raya and the Last Dragon” hits the theaters this month, it will simultaneously be available on Disney+ for subscribers for an additional $30.

Disney+ has exceeded everyone’s expectations, rapidly growing to over 95 million paying subscribers. The biggest surprise to this streamer of family content was that over 50% of those subscribers don’t have children.

Worst Year in Pay-TV History

2020 was a record year for cord-cutting according to analysis of cable TV subscribers by MoffettNathanson. Cable TV lost six million subscribers dropping cable’s household penetration level to a low, not seen in thirty years. Smart TVs are the primary reason people now stream their video content from the internet.

Award Shows Audiences in Decline

Audiences for the Academy Awards, Grammy’s, Golden Globes and Primetime Emmys have all been in a steady decline since 2000. The first of these 2021 award shows, and a harbinger for those to come, the Golden Globes, set a record low for NBC’s telecast of these awards.

Where Have All the Sports Fan Gone?

You might have thought with people stuck at home, that sports would have seen solid television audiences, but that wasn’t the case. 2020 saw a drop in viewership for practically every sport. Compared with 2019, the NBA Finals were down 51%, the NHL Finals were down 61%, the U.S. Open tennis matches were down 45%. Even the Kentucky Derby recorded its lowest TV audience ever, falling 49% from 2019, to just over eight million viewers.

Television’s biggest audience draw for many years has been the NFL and the Super Bowl, but not this year. The big game’s audience was the lowest it has been in fifteen years.

If Misery Loves Company…

Pro Sports, Harley Davidson and broadcast radio/TV are all suffering from a similar problem, they aren’t attracting the next generation. Generation Z Americans, those born after 1996, just aren’t that into sports, Harley’s and traditional media, like previous generations.

That’s probably why, when the NFL started asking for a 100% increase in TV rights payments, Disney (owner of ESPN) immediately rejected it.

However, streamers, like Amazon Prime and AppleTV+ may give the NFL the money they want, but will those high rights fees manifest in higher premiums for subscribers.

For the maker of “The Hog” and traditional broadcast media, the future is as challenging. Harley Davidson is looking to make their motorcycle line all electric, following the lead of the world’s automobile industry, and hoping it will attract new riders to their brand. Radio/TV broadcasters are also trying to capture new audiences with Apps, streaming and podcasts.

“I skate to where the puck is going to be, not where it has been.”

-Wayne Gretzky

Anyone who thinks their business will return to the way it was, once COVID-19 is in the rearview mirror, will be hanging the “Gone Fishing” sign out, be down-for-the-count or just plain out-of-business.

It’s time for all of us to be thinking like Gretzky.

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I Want It Now

I want it nowGrowing up telling mom or dad that I wanted something now, got the usual response of “you will have to work for it” or “you’ll get it when it’s ready.” Learning that good things come to those who wait was part of my maturing process.

But not any longer.

Google

I remember when I wanted to know about something, I either had to spend some time going through our family’s World Book Encyclopedia or take a trip to the library. But not any longer, I just Google it.

Alexa

I’ve been able to stream radio around the world for years, but it never became easier than when Alexa entered my world. Now, anything I want to know or hear, I simply ask Alexa, and that little genie in my Echo serves it up. My wish is Alexa’s command.

FOX TV

Remember when we used to have television seasons? Every fall, I couldn’t wait for TV Guide to arrive to plan out my TV viewing strategy.  ABC, NBC and CBS would introduce lots of new shows every fall and it was a big deal.

Then FOX changed things up while working to become America’s fourth television network. FOX began introducing new shows during the summer, and winter break, while ABC, NBC and CBS were showing re-runs.

Now new television programs are a year-round affair. Gone are pilots, re-runs and the fall season being the only time networks introduce brand new shows.

Netflix

But the most dramatic change to the introduction of a new television series happened five years ago when Netflix started releasing an entire season’s worth of shows, all at the same time. Netflix now gave viewers a choice in how you could watch a new season. You could watch on a weekly basis, watch a new episode every night, or binge watch the entire season.

Binge watching became the preferred method.

Disney+

Which is why I was surprised to hear Disney+ announce that it would be releasing its new shows an episode a week. History has shown with many different products and services, that you can’t go back to the way things used to be. I wish the mouse house good luck.

Knowing Your Audience

Netflix spends a lot of time trying to understanding what their subscribers want and like. They’re adamant that releasing an entire season all at once won’t ever change. They cite two reasons for this:

  • TV viewers have moved away from appointment viewing in droves, preferring to watch shows ON DEMAND, often by binge watching, and
  • 2) Netflix has found that people tend to watch only one show at a time. In other words, once a Netflix viewer finds a television series they like, they will watch all the episodes of that program before moving on to another show.

Netflix knows a happy customer remains a paying customer.

Reflecting on my own Netflix viewing habits, I would have to agree that I’m hooked on the concept of ON DEMAND television viewing and when I start a Netflix TV series, I watch the entire series, usually several episodes a night, until I’ve finished it. I’ve watched Downtown Abbey that way twice now.

Radio vs Podcasting

GoldsteinIs there a lesson for radio broadcasters from what I just shared about television viewing habits? I think there is. Programmer Steve Goldstein puts it this way, “Traditional radio – by design – is a lean-back business. Podcasting is a lean-in business.” That perfectly describes the difference between Netflix (lean-in) and broadcast (lean-back) commercial television.

These changing media habits are not just a temporary thing.

These changes in how people want to access and use media are the future, and we can’t wish the past back, no matter how much we might want to.

Goldstein says a podcast needs to be “thumb stopping.” By that he means the listener doesn’t exit the program and move on to something else with a press of their thumb.

Because of push button pre-sets, radio stations know all too well how easy it is for car radio listeners to change stations when something they don’t want or like comes on. Today, it’s in the car where most broadcast radio listening takes place.

Sadly, radio operators aren’t acknowledging this reality in the digital world.

Mad Men

Matt Weiner, the creator of the Mad Men television series that played on A & E, said that if he ever approached Netflix to run one of his shows, he would try to convince them to release the episodes on a weekly basis.matt weiner

It’s the same kind of thinking old timers in radio might suggest when they talk about how to make radio great again.

What would Netflix tell Mr. Weiner if he pitched his idea of releasing his programs a week at a time?

“He would lose,” said Ted Sarandos, Netflix’s content chief.

Radio should think of this reality as its “canary in the coal shaft” moment.

 

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