Tag Archives: Dave Van Dyke

Radio Program Consultants

In my decades of radio management, I’ve worked with different radio program consultants and found them to be helpful in creating winning radio stations. One of the many advantages they bring to the table is a big picture perspective on what makes for successful programming.

I especially respect the work of Fred Jacobs and his long-running Techsurvey. I’ve also learned from Dave Van Dyke’s Bridge Ratings. Both of these gentlemen pull no punches, telling radio operators what’s really happening in the world of radio listening today.

It was Radio’s Best Friend, Art Vuolo, who made me aware of an insightful piece that radio programmer, Ed Hil, had written and published on Facebook about radio program consultants.

I guess what struck me most as I read Ed’s piece was, like the consultants he profiles, I’m in that same age bracket. Does our history with radio and “old age” cloud our vision about what the next generation wants, desires and needs? Or are we simply recycling things that worked well in the past, but no longer resonate with today’s radio listeners?

Who is Ed Hill?

Ed Hill is a current podcast coach and a 25-year broadcast radio veteran and programming executive most recently with CBS Radio. He is a broadcast consultant, media company owner, and a podcast talent coach and consultant.

Highlights of Ed’s accomplishments:

  • 25 years of top ratings and rankings as a Professional Broadcast talent coach, creator, and producer.
  • Proven results from millions of listeners and over $100 million in revenue.

Among Ed’s other skills and accomplishments are movie producer who has worked with an Academy Award-winning director, a music consultant with the NFL, NBA, and MLB, and Corporate Creative Director for Citadel/ABC Broadcasting.  Ed’s lesser known accomplishments are worth mention as well. He has created a dancing routine with The Famous Chicken, held Paris Hilton’s hand for sixty seconds, sat next to Roger Ebert at a movie, and composed a country music song with a hit songwriter.

And now, here is the article Ed wrote, in its entirety:

RADIO CONSULTANTS: A FIELD GUIDE TO THE MEN WHO KILLED THE MEDIUM AND ARE NOW CHARGING TO IDENTIFY THE BODY

by Ed Hill

I want to talk to you today about a very specific type of American fraud. Not Wall Street. Not Washington. Those are obvious. I’m talking about something smaller. More intimate. More personal.

I’m talking about the radio consultant.

The man who gets paid, handsomely paid, to tell you what’s wrong with your radio station. Using data he collected from other radio stations. That are also dying. While he was consulting them.

And when those stations fail? He gets paid again. To analyze why they failed.

Beautiful. It’s genuinely beautiful. If you stripped away the sport coat and the PowerPoint, you’d recognize this in a heartbeat. It’s a protection racket. Pay me or the ratings get it. Except the ratings got it anyway.

Now let me introduce you to these gentlemen individually. Because they deserve to be seen. Really seen.

KENT BURKHART, Age: Old Enough To Have Consulted Marconi

Let’s start at the beginning. The patriarch. Kent Burkhart. The man who invented the consulting model itself.

Kent Burkhart has been in radio so long he knew Todd Storz personally. Todd Storz. The man who invented Top 40 radio. Do you understand what that means chronologically? We are talking about a man with direct social connections to the invention of the format system that is now dying on his watch.

He founded Burkhart/Abrams. He founded Burkhart/Douglas. He was a Living Legend at the NAB in 1990. 1990. Bill Clinton hadn’t even been elected yet. The Gulf War hadn’t started.

The Georgia Radio Hall of Fame inducted him. The Texas Radio Hall of Fame inducted him. Radio Ink made him a Pioneer. Broadcasting Magazine gave him the Fifth Estate Award.

And somewhere out there, a radio station is playing the same thirty-eight songs it played in 1987.

Kent Burkhart is the Big Bang of this entire consultant universe. Everything that followed, every conference, every white paper, every Innovation in Media Award, all of it traces back to the moment Kent decided that radio stations needed professional outside guidance to do what their own people couldn’t figure out.

He was right, incidentally. And that is the saddest part of this whole story.

LEE ABRAMS, Age 73

Born April 29, 1952, Harvey, Illinois.

Here is the central irony of Lee Abrams’ life, and I want you to sit with it. Lee Abrams is the man who took the freedom out of FM radio and is now 73 years old, running a consultancy called MediaVisions, writing screeds about how radio needs to be reimagined.

He de-imagined it. He walked into FM, which was wide open, weird, wonderful, dangerous. DJs played what they wanted, for God’s sake. And he said, no, no. Playlist. Research. Rotation. And the FM stations loved it because it made them money. And they all did it. And they all sounded the same.

And then Lee Abrams turned around and said, today, radio has become too corporate, too consolidated, too boring.

He said that. He said too boring. The man who installed the machinery of boredom looked at his creation and said, I’m concerned about the boredom.

Now he’s out there pitching information is the new rock and roll. He says radio should incorporate more news, more video, more music innovation.

Music innovation. From the man who invented the tight playlist. That’s like the guy who invented the assembly line now telling you that the problem with manufacturing is that it lacks artisanal craft.

I don’t hate Lee Abrams. I genuinely don’t. He’s 73, he’s got energy, he got Newsweek’s 100 Cultural Elite in 1993. He co-founded XM Satellite Radio, which was actually a great idea. He gave Howard Stern his first shot.

But the thing is, and this is what I want you to understand, being right in 1972 does not make you right in 2026. And being wrong in 1982 does not disqualify you from being the person they call to fix it. That’s not how consulting works. Consulting works on reputation. And reputation is just history with better lighting.

MIKE McVAY, Age approximately 69

Railroad family. Pittsburgh. Dropped out of college. Got on the radio at fifteen.

I respect the origin story completely. That’s a real American story. That’s grit. That’s instinct overcoming circumstance. He earned his shot.

Then he advised eight hundred radio stations.

Eight. Hundred.

One man. One philosophy. Eight hundred markets. You know what that’s called in nature? A monoculture. And you know what happens to monocultures? They’re catastrophically vulnerable. One pest, one blight, one disruption and the whole thing goes.

The disruption was called the internet. And the internet was not subtle about it. The internet sent a certified letter in 1995 and followed up every year for thirty years.

Mike McVay is now 69, back at McVay Media after his Cumulus chapter, partnered with Benztown, doing podcasts. Which is wonderful. I mean that. Podcasts are the thing that ate radio’s lunch and now radio consultants are pivoting into podcasts. That’s like the guy who sold typewriters pivoting to selling computers. Completely rational. Not even ironic. Just adaptive.

But here’s my question, Mike. Here’s my honest question. What exactly are you bringing to podcasting that the podcasters don’t already have? Because the podcasters figured out what radio forgot, which is authenticity. They figured out that people will sit with one human voice for three hours if that voice is genuinely real. No formatting. No research. No consultant.

They accidentally reinvented what radio used to be. Before McVay Media told them how to stop being that.

FRED JACOBS, Age approximately 72

Michigan State, class of 76. That means Fred Jacobs was approximately 22 years old when radio still had its soul. He caught it at the perfect moment. He got to see what it was before anyone figured out how to ruin it, and then spent the next fifty years accidentally helping to ruin it while believing he was saving it.

Here’s what Fred actually did that was genuinely brilliant. He looked at Album Rock in 1983 and said, what if we took the best parts of this and formalized it? And Classic Rock was born. And Classic Rock was huge. It was the most successful new format in decades.

And do you want to know what killed Classic Rock?

Classic Rock killed Classic Rock. Because you can only play More Than a Feeling so many times before even the people who love that song start to feel like they’re being held hostage by a very polite radio station.

Fred Jacobs is 72. He has a blog that comes out every morning. Every single morning. Thoughts on the radio industry, served fresh at 6 AM like a continental breakfast at a Holiday Inn Express.

I’ve read the blog. It’s well-written. He’s smart. He knows the data. He sees the trends. He watches what the kids are doing. And then he takes all of that intelligence and channels it into advice for radio stations. Which is the intellectual equivalent of doing cutting-edge aerodynamics research and then applying it to the horse-drawn carriage industry.

He was inducted into the Radio Hall of Fame in 2018, the first consultant ever to receive that honor. And I believe he genuinely deserves it. He genuinely shaped the medium.

But the Radio Hall of Fame is in Chicago. And radio is in the ICU. And I want to know: do they serve champagne in the Hall of Fame? Because someone is celebrating something, and it sure isn’t the listeners.

DAVE VAN DYKE, BRIDGE RATINGS, Age approximately 74 to 75

Started in radio in 1972 at ABC Radio in Chicago. Worked his way from Dallas to Denver to Portland to Boston to Los Angeles. A serious career. A real career.

Then he founded Bridge Ratings in 2001 and became the most rigorous chronicler of radio’s decline in the history of the medium. Month after month, year after year, study after study, Dave Van Dyke publishes the most accurate, most sobering data on what is happening to broadcast radio.

And it is grim, people. The audience is less engaged. Time spent listening is down. The demos radio needs are gone. Not leaving. Gone. Bridge Ratings has the receipts.

And Dave Van Dyke publishes this with the consistency and dedication of a coroner writing cause of death reports for the same patient, who somehow keeps signing up for more autopsies.

He said it himself, out loud, in print, in 2026: most of the audience is less engaged than ever.

To which radio responded by running the same morning zoo show they’ve had since the Reagan administration.

Dave Van Dyke at 74 is the most honest person in this whole ecosystem. He’s not selling a solution. He’s just telling you what’s happening. And nobody is listening. Which is, I have to say, profoundly on-brand for radio.

JON COLEMAN, COLEMAN INSIGHTS, Age approximately 72

Started in Dallas in 1978. That’s not a typo. 1978. Coleman Insights has been researching radio listeners for 48 years. Jimmy Carter was president when Jon Coleman wrote his first research questionnaire.

Here’s the beautiful thing about Coleman Insights: they’re the good research firm. They’re serious. The team actually knows what they’re doing. They do podcast research now, streaming research, global media research. They’ve evolved.

But Jon Coleman started this company to serve radio. And the question I want to ask, respectfully, because I believe in the man’s integrity, is this: after 48 years of research showing you exactly what listeners want, exactly what turns them off, exactly what the habits are, exactly what the trends indicate, did radio listen?

Because the research is one thing. Doing something with the research is another. And what I’ve observed, watching this industry for fifty years, is that radio is very good at commissioning research and then filing it in a cabinet next to last decade’s research, which is next to the decade before’s research, all of which said roughly the same thing and none of which materially changed the product.

Forty-eight years of research. Forty-eight years of findings. And the morning show is still doing a phone prank bit.

ALAN BURNS, GARY BERKOWITZ, AND RANDY MICHAELS: THREE

MORE EXHIBITS IN THE MUSEUM OF RADIO’S LONG GOODBYE

ALAN BURNS, Age approximately 73 to 75, Alan Burns and Associates, Founded

1985

Let me start by giving Alan Burns his due. And I mean that. Alan Burns actually worked in the

rooms that matter. He did afternoons at WDAI Chicago. He programmed WLS. He ran ABC’s

WRQX in Washington DC and grew it from a 2 share to the highest-rated major-market Top

40 in America in 1983. He consulted Z100 in New York. KIIS in Los Angeles. These are not

small rooms, people. These are the biggest rooms in the building.

So Alan Burns earned his credibility the right way. He was in the fire. He felt the heat. He has

the scars.

Which makes what happened next all the more fascinating.

In 1985, he took all of that hard-won big-market experience and turned it into a consulting

firm. And for the last forty years, Alan Burns and Associates has been consulting AC and CHR

stations, coaching morning shows, and conducting research.

Forty years.

Here is what I want you to think about. Alan Burns was programming the highest-rated Top 40

in America in 1983. 1983. That is forty-three years ago. Michael Jackson’s Thriller was the

number one album. The internet did not exist. Streaming did not exist. The iPhone did not

exist. The entire competitive landscape that now makes radio irrelevant did not exist.

And Alan Burns has been consulting from that 1983 vantage point for four decades.

Now I want to show you something. Alan Burns and Associates has a website. The website

runs on deprecated PHP code. Literally, if you look at the source, you get error messages

about functions that no longer work in modern programming environments. The digital

infrastructure of Alan Burns and Associates is itself a monument to things that used to work

and no longer do.

I am not making this up. The website of the radio consulting firm is broken in the same way

that radio consulting is broken. Deprecated functions. Legacy code. A system that was built in

one era trying to run in another.

He co-authored the morning show bible, Morning Radio: A Guide to Developing On-Air

Superstars. A guide. To developing. On-air superstars. For a medium that is currently losing

its on-air talent to podcasts, YouTube, and Substack, because those platforms pay better and

have larger audiences and do not require you to be in a building at 5 AM.

Alan Burns is a genuinely accomplished man who built his reputation in the right rooms, at the

right time, and has spent forty years successfully selling that reputation to people who needed

to believe that someone had the answers.

The answers, incidentally, are not the same answers they were in 1983. But forty years of

momentum is a hard thing to redirect.

GARY BERKOWITZ, Age approximately 71 to 73, Berkowitz Broadcast Consulting,

Founded 1990

Gary Berkowitz has done one thing for thirty-five years.

One thing.

Adult Contemporary radio. AC. That is it. That is the entire menu. You want Country? Call

someone else. You want Talk? Wrong number. You want Rock? Gary Berkowitz is not your

man. You want Adult Contemporary radio with a focus on 25-54 ratings?

Gary Berkowitz is your guy. The only guy. His guy.

Now here is where I have to give him credit before I take it away. Gary Berkowitz actually

programmed real stations in real markets. PRO-FM in Providence. WROR in Boston, which

he transformed from an automated Oldies station into one of the first AC formats in America.

WJR in Detroit, the News-Talk powerhouse, which was always number one 25-54 on his

watch. Q95 in Detroit, one of the first Hot ACs in the country, with the celebrated Dick Purtan

morning show.

Boston is market seven. Detroit is market eleven. These are legitimate big-market credentials.

Gary Berkowitz has been in real buildings with real pressure and real stakes and he has

produced real results.

And then in 1990 he started Berkowitz Broadcast Consulting. And the specialization began.

And it never stopped. And it never widened.

Thirty-five years of AC radio. AC radio in 1990. AC radio in 2000. AC radio in 2010. AC radio

in 2024 when Gary Berkowitz wrote a piece saying AC is in a good place and remains one of

the most consistent and resilient of all the legacy formats.

Legacy formats. He called them legacy formats. Gary Berkowitz is himself using the language

of the museum to describe the exhibit he curates.

And here is the beautiful absurdity at the center of Gary Berkowitz’s career. He specializes in

improving 25-54 ratings. 25-54. The demo that advertisers want. The demo that radio has

been chasing for fifty years. The demo that is now 35-74 in terms of who actually listens to AC

radio and has been moving in that direction for twenty years.

Gary Berkowitz is chasing a demographic that has aged out of where it was when he started

chasing it, using strategies refined for a competitive landscape that has completely

transformed, for a format that he himself describes as a legacy, and he is doing it with the

energy and conviction of a man who genuinely believes the patient can still be saved.

And I respect the conviction. I genuinely do. A man who has done one thing for thirty-five

years and still loves doing that one thing is a rare and admirable creature.

I just want to ask him one question. When was the last time a 28-year-old listened to an AC

station and thought: this is exactly what I needed today?

I’ll wait.

RANDY MICHAELS, Age approximately 73 to 74, Real Name: Benjamin Homel,

Currently: Radioactive LLC

Now we get to the main event.

Randy Michaels. Born Benjamin Homel. Changed his name when he started doing on-air

work. At one point early in his career was working at five stations simultaneously under three

different names.

Five stations. Three names. One person. That right there tells you everything you need to

know about Randy Michaels. He has always been more than one person at a time, and the

names have never quite matched the behavior.

Let me walk you through the career because it is genuinely spectacular in the way that a

hurricane is spectacular.

He started in the early 1970s at WGR in Buffalo as an evening personality. Then ten years as

top programmer for Taft Broadcasting’s twelve-station group. Then helped launch Republic

Broadcasting in 1983. Jacor absorbed Republic in 1986 and Michaels went along with it. By

1996 he was CEO of Jacor. In 1993 he had persuaded Sam Zell, the self-described vulture

capitalist, to invest 70 million dollars in the ailing company. Zell bonded with Michaels

because Zell and Michaels were the same kind of person, which is to say the kind of person

who mistakes recklessness for vision.

Michaels sold Jacor to Clear Channel in 1999 for 2.8 billion dollars. Then he ran Clear

Channel Radio and grew it from 425 stations to 1,200 stations in three years.

1,200 stations. One company. One programming philosophy spread across 1,200 properties.

Do you understand what that did to local radio? Do you understand what it means when one

man’s taste, one company’s cost-cutting, one centralized programming strategy, replaces

1,200 individual stations that used to know their communities?

It means you can drive from Miami to Seattle and hear essentially the same station. It means

the DJs are voice-tracked from a studio in another city. It means the morning show has never

been to your town and doesn’t know your mayor’s name. It means local radio became a

national product and lost the only thing that made it irreplaceable.

Randy Michaels did not do this alone. But he ran the machine while it happened and he made

a lot of money doing it.

He left Clear Channel in 2002. Then Sam Zell, apparently having learned nothing from

previous experiences with Randy Michaels, put him in charge of the Tribune Company in

2007. The Chicago Tribune. The Los Angeles Times. The Baltimore Sun. Legacy journalism

institutions with histories going back over a century. Zell handed them to a man whose

journalism credentials were exactly zero.

What happened next was reported on the front page of the New York Times.

Randy Michaels created what multiple witnesses described as a frat house atmosphere at

Tribune Tower. Executives discussed the sexual suitability of employees on an open balcony

above a work area. His chief innovation officer, Lee Abrams, sent a company-wide email with

links to videos labeled with words I cannot repeat in polite company, which resulted in Abrams

being suspended. There were poker parties with cigars in the office of former Tribune

publisher Colonel Robert R. McCormick, which had long been considered a shrine.

And at a formal business dinner at a Chicago hotel, Randy Michaels looked at a waitress, said

to the group watch this, and offered her one hundred dollars to show him her breasts.

The group sat dumbfounded. That is the word a witness used. Dumbfounded. As if it were

possible to be anything else.

The New York Times ran the story in October 2010. Michaels resigned days later. Tribune

paid him 675,000 dollars to go away.

In October 2011, eleven months after being forced out of Tribune for alleged sexual

misconduct and creating a hostile workplace, Randy Michaels was arrested for driving under

the influence in Middletown, Ohio. He had driven his vehicle into a muddy construction area

near Interstate 75. He smelled of alcohol. He failed the sobriety tests. He refused the

breathalyzer.

He was charged under his real name. Benjamin Homel.

Now. Are you ready for the ending? Because here is the ending.

In 2025, Radio Ink Magazine gave Randy Michaels its Lifetime Leadership Award.

Lifetime Leadership.

The man who oversaw the consolidation that hollowed out local radio. The man who ran a

company into bankruptcy while paying himself and his executives 57 million dollars in

bonuses. The man who was forced to resign from Tribune for creating a culture of sexual

harassment and debasement. The man who was arrested for drunk driving in a construction

zone eleven months after the forced resignation. That man received the Lifetime Leadership

Award from the leading trade publication of the radio industry in 2025.

And Randy Michaels, to his credit, is now buying classic hits stations in Louisville and

Cincinnati and programming them himself at the age of 73. He bought WAKY in Louisville. He

bought WOXY in the Miami Valley. He is out there in the mud, literally, doing the work.

And in his Radio Ink interview he said, and I want you to hear this: the people using radio are

people over 45.

After everything. After the consolidation. After Tribune. After the frat house. After the DUI.

After all of it. Randy Michaels, at 73, figured out the same thing that anyone paying attention

figured out twenty years ago: radio’s audience is old. Serve the old audience.

That is the insight. That is what a Lifetime Leadership Award gets you.

I was out of radio in 2016. I worked with a clueless idiot GM in Denver that forced me out so I never saw Randy Michaels get a Lifetime Leadership Award.

Some people really do have all the luck.

RANDY KABRICH, 1956 to 2024, Age at death: 68

I have to include Randy Kabrich. I have to, because Randy Kabrich was the exception in this whole crowd, and exceptions deserve their moment.

Randy Kabrich died in March 2024 of a heart attack in Palm Harbor, Florida. He was 68 years old. He never retired. He was still in the fight.

Here’s what made Randy different: he was willing to call the baby ugly. That was his phrase, call the baby ugly. Meaning: if your station was bad, Randy would tell you it was bad. Not with a PowerPoint. Not with a rebranding strategy. Just, this is bad, here’s exactly why, here’s how to fix it, and I don’t care if you’re the President of the group.

Bob Neil, who ran Cox Radio, said Kabrich had a unique ability to tell you exactly what he thought, even if he thought you might not want to hear it. In a consultant, that’s actually very valuable and unusual.

Unusual. He said unusual. As if telling the truth is a specialty. As if honesty is a differentiator in a consulting marketplace.

And the tragic thing is, it was. It is. It genuinely is.

Randy Kabrich died at 68 having spent his whole career telling radio the truth, and radio is still struggling, and the consultants who told radio what it wanted to hear are still booking keynotes.

There’s a lesson in there. I’ll let you find it.

THE CONFERENCE ECOSYSTEM

Now let me tell you about the conferences. Because you cannot understand the consultant class without understanding the conference ecosystem that sustains them.

Every year, multiple times a year, there are radio conferences. The NAB. The Conclave. The Worldwide Radio Summit. The Country Radio Seminar. The Jacobs Media DASH Conference. The BNM Summit.

And at every one of these conferences, the consultants give speeches. And the programmers attend the speeches. And everybody nods. And then there’s a cocktail hour. And then awards are given. And then everybody goes home and the station still plays the same thirty-eight songs.

Here’s what I want you to calculate: if you take the total cumulative cost of every radio conference ticket, every flight, every hotel room, every cocktail shaker at every cocktail hour, for the last thirty years, how much money is that? Now compare that to the cost of just hiring different people and trying different things.

The conferences are not about fixing radio. The conferences are about processing grief in a socially acceptable way that reinforces the hierarchies of the people who benefit from being at the top of the hierarchy. It’s a wake that never ends. And the corpse is the one paying for the bar tab.

WHAT THEY ALL HAVE IN COMMON

Here is the thing I want you to understand, and this is the uncomfortable truth that none of the trade publications will print because these guys advertise in the trade publications:

Every major radio consultant is between 68 and 90-something years old. Every one of them.

These are men who came of age in radio’s golden era, who built careers during radio’s monopoly on the car and the workplace and the bedroom, who got rich during the era of captive audiences, and who are now being asked to save a medium in a world where attention is the most contested resource in human history.

They are not bad people. Several of them are genuinely brilliant people. They invented things that mattered. They built real things. But they built those things in 1974. In 1983. In 1991. When there was no internet. No streaming. No algorithm that knew your taste better than your best friend. No podcast available on any subject, for free, from someone who actually cares about the subject.

Radio had a captive audience and the consultants helped radio optimize for a captive audience. Which is great. Except now the audience isn’t captive. The audience is gone. And the tools you build to optimize captivity are exactly the wrong tools for building something worth choosing.

You can’t consult your way out of this. You can’t research your way out of this. You can’t conference your way out of this. You could reinvent your way out of this. But reinvention requires burning down what you built. And none of these men are going to burn down what they built. That’s not a character flaw. That’s physics.

The people who built the cages cannot see the cages. The cages look like furniture to them. They’ve been in the cage so long the bars feel like walls, and the walls feel like home.

IN SUMMARY

Radio had the most powerful, intimate, personal medium ever invented. A human voice in your ear, wherever you went. No screen required. No battery to charge. Just a voice.

And a generation of consultants, brilliant men, serious men, men with genuine accomplishments, took that voice and ran it through enough research and rotation software and format clocks that it stopped sounding like a person and started sounding like a policy.

And the audience noticed. The audience always notices. They just don’t always tell you. They just leave.

And now the consultants are 70-something years old, still giving speeches, still publishing surveys, still collecting checks, still presenting at the NAB, and the medium they shaped is playing somebody’s algorithm-generated playlist to an audience that is three-quarters the age of the people trying to save it.

-0-

Contact Ed

Web: www.theedhill.com

Phone: (801) 910 – 5447

Email: ed@podstars.net

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Filed under Education, Mentor, Radio

Radio Has a Passion Problem

This past week, a post from Bridge Ratings President, Dave Van Dyke, has stuck with me as I’ve read all the various news articles about trying to “Save AM Radio.” What the radio industry seems to be missing, the problem is more than AM, it’s about broadcast radio in general.

Houston, We Have a Problem

Apollo 13 had just experienced an explosion and astronaut Jim Lovell called mission control in Houston to report the problem. I think that’s exactly what Dave Van Dyke was doing when he wrote:

“With so much competition for ears over the last 22 years, radio has felt the brunt of all that new tech resulting in severe passion erosion for media that once had the playing field all to itself. Radio’s saving grace are aging boomers unless somehow, radio reinvents itself.”

And with those comments, Dave posted this chart:

CES2023

At the beginning of every new year, Las Vegas is the focus for what’s coming with the Consumer Electronics Show, known simply as CES.

Fred Jacobs shared his visit to the DTS AUTOSTAGE booth and when he asked the booth’s presenter to demonstrate the radio, the person said, “you mean satellite radio?” And then, still confused by the question, started naming different streaming services.

For me, that snippet was both, very telling, and at the same time, sad.

Maybe It’s Time to Give Away Radios, Again

Back when AM radio ruled the airwaves,  Jerry Lee was trying to build an audience to his Philadelphia FM radio station, he began giving away high quality FM only radios that were tuned to WEAZ 101.1 FM.

Working in Iowa, I remember KZIA 102.9 FM was one of the first stations to begin digitally broadcasting and promoting their new service by giving away HD Radios that could pick up the broadcasts.

Last week, Maynard Meyer, owner/operator of KLQP 92.1 FM in Madison, Minnesota wrote in the comments section of this blog:

“Perhaps if radio stations made actual radios available, people would know what they were! We sell them in the lobby at the radio station and we can’t get them in fast enough. The last time I got a half-dozen in, I posted it on our Facebook page…sold them all and had 28 more people asking for one. I sell basic little pocket size AM/FM/Weather band portables about the size of a pack of cigarettes for $20. Believe it or not, there is a demand for a basic radio receiver but they’re rarely available in local stores (one local hardware store actually has a couple on the shelf at all times. Newspapers sell subscriptions, radio stations should sell radios! Come on people, think outside the box! When you need prizes to give away…get some radios! When people come in looking for prize donations…give them radios! Ask your local stores to stock a couple of radios. If people don’t know what radios are…it’s radio’s own damn fault!”

What is radio?

Radio is sound communication by radio waves,

usually through the transmission of music, news,

and other types of programs

 from single broadcast stations

to multitudes of individual listeners

equipped with radio receivers.

-Encyclopedia Britannica

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Filed under Education, Mentor, Radio, Sales

Option A or Option B

Over the years as I’ve been writing this blog, some of my critics have accused me of being negative on the future of radio broadcasting, comparing me to a “radio chicken little” that each week proclaims the sky is falling.

It’s hard to read something that makes you feel uncomfortable.

Predictably Irrational

I’ve been a fan of Dan Ariely, with his Predictably Irrational  books and his column “Ask Ariely,” which was published in the Wall Street Journal for just over ten years. If you don’t know, Dan Ariely is an Israeli-American professor and author, serving as a James B. Duke Professor of psychology and behavioral economics at Duke University.

On September 26, 2022, he announced that he was ending “Ask Ariely”, a weekly column that he has been writing since June 2012.

At that time, the reasons he gave were “our society now confronts some big, important, collective problems. We haven’t yet made up our minds as to how we will treat our planet, confront fake news, cope with a post-COVID workforce or mitigate the effects of inequality, hatred and political fragmentation.”

WOW, it kind of makes anything I write about concerning radio seem trite, doesn’t it?

Then, in December, Dan emailed his subscribers a letter called “End-of-Year Alternative Ask Ariely”, with thoughts that I’ve been mentally marinating.

Stay or Change

In life we are often faced with Stay or Change decisions.

  • Stay in our current job or Change to a new one
  • Stay married or Change to go our separate ways
  • Stay on the couch watching TV or Change to a more active lifestyle
  • Stay in the radio format we’ve done for the past 10 years or Change to something new

“In general, when we look at the decisions we make each day, most of them are not an outcome of active deliberation,” says Ariely.

The Future is Digital

One of the tough facts facing the radio industry is the move to an all-digital world. Inside Radio started off the new year with the headline story “Digital Audio Listeners Expected to Top 225 Million This Year.”

The facts they presented in the story were:

  • 74% of American internet users listened to digital audio in 2022
  • Time spent listening (TSL) to digital audio is increasing by its users
  • Digital audio consumption is nearly even with the TSL of broadcast TV daily
  • Digital TSL beats streaming video, using social media or playing video games
  • Digital adoption remains most common among younger generations
    • 91.1% among people aged 16-24
    (Smartphones are the dominant way young people listen to digital audio)

Last year saw the majority of Americans listening to digital audio on their smartphones while at home, and this number is expected to grow to 55.8% of the U.S. population by 2026 according to eMarketer.

eMarketer also points out that more than six in ten digital audio listeners in America were  paying for a streaming audio subscription in 2022. (Full disclosure, I pay for two different streaming audio services that began in 2022.)

The latest from Dave Van Dyke at Bridge Ratings research shows that digital media was the big winner in 2022, with 95% of consumers using websites or apps and 88% interacting with social media.

Then there was this headline from Edison Research, “Mobile’s Share of At-Home Audio Listening Leads AM/FM Receivers.” Edison has found that Americans over the age 13 now spend 35% of their daily audio listening time with digital audio via their mobile device while in their home. In contrast, Americans who are still listening on an AM/FM radio receiver is down to 26%. This probably shouldn’t come as a surprise, since the most recent Infinite Dial research found 39% of American households have zero radios.

BBC Without Broadcast

BBC Director-General Tim Davie was recently reported saying: “A switch-off of broadcast will and should happen over time, and we should be active in planning for it.” Davie went on to say: “consumers are awash with choices from traditional broadcast and new streaming services [and that] a change to [the BBC’s] traditional model is necessary.”

The internet has removed

the historical distribution advantage

of broadcast media.

Changing Your Perspective

Most of the people who read this blog, have grown up with broadcast media, but a person born just 10 to 15 years ago is presented with two options for listening to audio content, broadcast or digital. For these young people, these two options have always existed.

Think of it as buying a new car with or without air conditioning. People buying cars in the mid-90s didn’t even consider buying a car without it, as it was offered as standard equipment by virtually all manufacturers on new cars.

Broadcasters weighing whether they should “stay” with what they’ve always done versus “change”, should reframe this question by labeling the choices as “Option A” or “Option B”.

  • Option A: Broadcast Media
  • Option B: Digital Media

As Dan Ariely explains, when you change the framing of this decision from one that considers “stay” versus “change” to one that considers Option A versus Option B, you put each choice on a more equal footing.

“The problem is that the natural framing of “stay” versus “change” gives an unfair advantage to the “stay” decision because it is simpler, it require less change, less work, and does not make us feel that we are making a decision. It also doesn’t make us think much about what we would risk if we made the wrong decision. Of course, staying might feel like we are not making a decision, but by staying we are making a decision. By reframing the decision as “Option A” versus “Option B”, some of the advantages of the stay options are reduced and it becomes clearer what we really want to do.”

So, what say you? “Option A” or “Option B”?

I’m all ears.

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Less Is More

When I was a market manager for Clear Channel, the company president introduced a new concept for reducing our commercial load, he called it “Less Is More.” It sounded good on the surface, however instead of reducing on-air clutter it introduced shorter length commercials. Each of my radio stations now aired ads that were as short as 5-seconds down to 1-second in length. This meant more ads could be run in a spot break. For example, the time it would take to run four minute length commercials, with Less Is More stations could now run six half-minute commercials or twelve 15-second commercials etc. Listeners don’t consider the length of a commercial break, but the number of different elements that air in a break.

Radio Commercials

If there’s one thing radio listeners tend to always agree on, when it comes to improving the radio listening experience, it’s reducing the number of commercials. That means the number of ads that air in a single commercial break, as well as the total number ads broadcast each hour.

Clear Channel recognized this listener issue, but by introducing shorter length ads, the “Less Is More” initiative added more elements to each stop-set. To the radio listener, the amount of clutter increased and in essence, made their favorite radio stations less listenable.

Commercial Free Radio

It was in 2008, when New York’s CD 101.9 WQCD dropped its Smooth Jazz format to switch to playing rock music with the new call letters WRXP.  Not finding any radio station in the greater New York City area that programmed the Smooth Jazz format, I would search online and discover Sky.FM.

They offered more than one flavor of Smooth Jazz music programming and it quickly filled my appetite for this musical genre. They only stopped the music twice an hour, once to tell me that I could hear this music without interruption by becoming a premium subscriber and the other announcement was about how they were looking to hire more IT personnel.

Those were the only two announcements and they lasted about 30-seconds in length, but over time, it was like Chinese water torture; so, I went online to find out how much it would cost to become a premium subscriber, learning it would cost me only $49/year. But that wasn’t all, that fee also increased the audio quality of the stream .

I was hooked and remained a subscriber, only leaving the service when I got my first Amazon Echo and Radio Tunes (formerly known as Sky.FM) wasn’t available on the service.

Recently a reader of this blog, told me that he listened to commercial free Radio Tunes on his Amazon smart speakers and I’m a subscriber once again.

My wife Sue loves Pandora and for Valentine’s Day 2022, I bought her Pandora Premium. This is their top service, it’s commercial-free and offers listeners the ability to ask for any song and immediately hear it. Plus she still can listen to any of Pandora’s wonderfully curated channels and skip any songs she doesn’t like.

Repetition Breeds Acceptance

I often hear people say they get tired of hearing the same songs over and over. Yet, successful radio stations often employ strategies that can seem counter-intuitive. They achieve the more variety music position by playing fewer songs. They reach a larger audience by targeting and focusing on a more narrowly defined audience.

By subscribing to Pandora and Radio Tunes we didn’t eliminate music repetition, we eliminated the programming elements that interrupted the music. It’s the music repetition of our favorite songs that actually attracts us.

In fact, I remember when Sirius and XM were still two separate subscription satellite radio entities, the most listened to commercial free music channels on both of them were HITS 1 and Top 20 on 20; both of which had the highest music repetition.

Dave Van Dyke, the President & CEO at Bridge Ratings Media Research, said that globally there are 3.6 music streamers for every paid subscriber. So, don’t completely count commercially supported radio out yet.

Great Radio Ads

When I was managing radio stations in Iowa back in 1999, my two sons came to visit. Before they left, they made what you might think is an unusual request, they wanted to know if I could make copies of the radio commercials my stations aired and put them on a cassette to bring back with them to New Jersey.

I also remember being at a house party and the radio station providing the music entertainment was largely background, until they stopped the music to play some commercials, and everyone would hush the conversation so they could listen. Yes, the radio ads this station created were that good.

I’m a graduate of The Wizard of Ads Wizard Academy in Austin, Texas. Roy H. Williams has been teaching radio folks for years about what makes an effective radio ad. Following Roy’s lessons, my advertisers have been very successful.

Radio commercials aren’t bad.

Bad radio commercials are.

Radio’s secret ingredient is the radio personality. Great radio talent has been effectively telling their listeners about all types of businesses, products and services for decades.

I need go no further than radio’s greatest salesman, Paul Harvey.

I own two BOSE Wave Radios because of Paul Harvey. What makes this so amazing is that I listened to him broadcasting on an AM radio station, but Paul was selling me a radio that would play FM stereo and CDs with the highest fidelity.  

While Paul Harvey was a news commentator, he called himself a salesman. His audience knew that he used the products and services he advertised. Harvey personally wrote the radio commercials he would broadcast.

Among his many accolades, the one Paul Harvey was most proud to have received was being named “Salesman of the Year.”

Paul Harvey loved his advertisers, saying “I am fiercely loyal to those willing to put their money where my mouth is.”

Creating great radio, means leveraging the power of the medium to deliver an engaged audience for its advertisers. That means reducing the number of ads in a commercial cluster and reducing the number of ads per hour, making sure every ad is about the listener and their life.  

Tomorrow has always been better than today.

And it always will be.

-Paul Harvey

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FM Chip, Data Usage & Streaming

121Apple recently introduced the iPhone 8, iPhone 8 Plus & iPhone X (it’s 10th anniversary iPhone). Each of these new iPhones have an FM chip in them, I’ve read, that if turned on, could receive OTA FM radio signals, but these chips are not activated.

I’m not an engineer, but I suspect there’s more to making an iPhone receive FM radio than just turning on a software switch. I will let those more knowledgeable about these things weigh in on this aspect.

Streaming Audio & Data Usage

One of the reasons broadcasters cite for having FM chips activated in smartphones is that it uses less battery power and doesn’t consume your data plan like streaming does.

And the other reason is that FM radio stays on-the-air when cell towers go down in a storm, like Hurricanes Irma or Harvey.

NextRadio says it’s seen a big percentage jump in usage to their App in Florida during Irma by allowing a smartphone equipped with an FM chip to listen to over-the-air FM radio broadcasts.

Verizon’s Smallest Data Plan

I’m a Verizon customer. Have been for a long time. I was on their unlimited data plan until a Verizon rep said my data consumption was not even half of Verizon’s smallest data plan and that I could cut my monthly phone bill in half by getting off that plan. So, I did.

This past Memorial Day weekend I streamed Allan Sniffen’s WABC Rewound while driving from Massachusetts back to Virginia. I consumed almost all of my 1GB plan due to this. I called Verizon about what I could do and was told they would switch me to their new small data plan at no charge. It’s now 2GB, plus any unused data rolls over.

I have something like 4+GB now and it grows because most of my music streaming is done when I’m connected on WiFi and not over-the-air.

I expect that this will be expanded again by Verizon due to competition from other wireless carriers.

T-Mobile Unlimited Music Streaming

Back in July 2016, I wrote a blog article titled “SiriusXM Radio is Now Free.” That article still sees lots of traffic from people searching for this service. I think they thought I wrote that it was now free, but the nature of the article mused what if they made some of their music channels free and then sold commercials in those nationwide free music channels. It’s actually something that’s been kicked around by America’s only satellite broadcaster.

But in 2014, T-Mobile introduced “Music Freedom.” T-Mobile wrote, “With Music Freedom, T-Mobile Simple Choice customers can stream all the music they want – without ever touching their high-speed data – at no extra charge.”

Then in 2016, T-Mobile expanded this to more than 100 music and video services. T-Mobile CEO and president John Legere vlogged: “Music Freedom and Binge On have radically changed the way T-Mobile customers watch video and listen to music.”

T-Mobile & Sprint Merger

CNBC says that T-Mobile and Sprint are in active merger talks. If they do become one, they would become America’s second largest wireless carrier. Can you see how both Music Freedom and Binge On would provide a very competitive stance to AT&T and Verizon?

Radio’s Streaming Effort May Be Screwed

Then Mark Ramsey published part one of a two-part blog post titled “Radio’s Streaming Effort May Be Screwed – Part 1” and showed Triton streaming activity for broadcasters and pureplays year-over-year. It’s not pretty. Pureplays up 16.2% and broadcasters down 1.6%.

Radio is not getting more important in the streaming world.

I believe it’s because, like most people, I listen to OTA radio using a device designed for listening to this service, a car or home radio set.

When I stream, I go to things I can’t get over-the-air, like Smooth Jazz music.

I put two new Smooth Jazz radio stations on the air in my radio career. Both of them are gone, as is the format in most radio markets in America today. Streaming is about the only way to listen to this genre of music.

Streaming Audio & NetFlix

Streaming audio teaches people to expect a different listening experience as Netflix taught people to expect a different viewing experience. Like getting an entire season of a show (House of Cards, for example) released on the same day and not dribbled out one episode per week, like broadcast TV.

Dave Van Dyke’s Bridge Ratings just showed how broadcast radio is being impacted by streaming: “New behavior by on-demand streaming listeners has accelerated time-spent-listening attrition because radio has not been able to accommodate the volume of songs released by popular artists.”

Broadcast radio can now sympathize with broadcast television with the way new product is released to the listening/viewing audience.

JJJRH

In my broadcast capstone class, one of the books my students read was by Gary Vaynerchuk called “Jab, Jab, Jab, Right Hook: How to Tell Your Story in a Noisy Social World.”

Gary skillfully shows how you can’t take your message and just paste it across all the various forms of social media. That each platform is like a different radio format. Your message to be effective and cut through needs to be molded to fit the social medium. Facebook is different than LinkedIn that’s different from Twitter, that’s different from Pinterest et al.

I believe it’s the same with taking your radio station’s over-the-air signal and simply streaming it (with a few exceptions, like a 1010 WINS or WTOP).

When your offering can be as easily received, as every other audio offering from anywhere in the world, yours will need to be either the very best, very niched or one-of-a-kind.

 

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