Tag Archives: habits

Listeners Don’t Care

If you think listeners hang on our every word – surprise – the reality is quite different.

Listening is a Habit

Radio listening, like many things in our lives, is on auto-pilot. When someone makes listening to your radio station part of their daily habit, you’ve struck gold.

However, two years of a global pandemic changed everyone’s routines and replaced them with new ones.

People who study people’s habits, usually say that it takes at least three weeks for a person to form a new routine and COVID forced changes on all of us that lasted for two years.

Award Winning

Go ahead and pound your chest that your radio station has won awards for its news coverage, its public service and its ability to break new hit songs, but appreciate that listeners don’t care. What is important to them is having your radio station deliver what they’re looking for, when they’re looking for it, and on the media platform they want it delivered on.

The Best Ads

It’s interesting that the ads listeners remember most are usually for products or services that have been around for decades and used the power of repetition to burn their ear worm into your brain.

Let me give you some examples of what I mean:

  • I don’t want to grow up, I’m a Toys R Us kid.
  • The best part of waking up, is Folgers in your cup. (Oddly, the brand actually sold the rights to this 38-year old jingle for $90,000.00.)
  • Plop, plop…Fizz, fizz…Oh, what a relief it is. This Alka-Seltzer ear worm was penned in 1976 and was so popular that Sammy Davis, Jr. actually recorded a version.
  • I’d like to teach the world to sing in perfect harmony, and I’d like to buy the world a Coke and keep it company, it’s the real thing.
    • I actually still play on my radio show, “I’d Like to Teach the World to Sing,” a song by Hillside Singers and it still makes me crave having a Coke, even though the hit record version never mentions Coca-Cola.

I could go on, but I think you get the idea.

Your Brand Messaging

You will never be all things to all people.

If your radio station uses multiple positioning statements, I’m willing to bet that your listeners, at best, can remember only one.

Back when I started in the broadcast business, radio stations spent a lot of money promoting their air personalities; they were the draw then, and they are the draw still, maybe even more so as Fred Jacobs TechSurvey 2022 so vividly points out.

Your personalities are your brand, and unique to your radio station; coach them, grow them and promote them.

If you don’t understand the listener’s needs, from the listener’s point of view, then you’re just spinning your wheels.

Your goal is to be the radio station a listener thinks of first,

and makes a daily habit.

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2021 the Beginning of a New Year and Decade

Last year at this time, we were debating whether 2020 was the end of the second decade of the 21st Century or the beginning of the third decade. (Spoiler Alert: it was the end. Decades start with 1 and end with 0.)

I remember being anxious for 2019 to end, but after the challenging year that 2020 became, I couldn’t for the life of me remember why 2019 was so bad. So, I decided to look back to find out what was happening. These are only some of the highlights that made 2019 an anxious year for me, and others.

United States Government Shutdown

On January 3, 2019 Democrats took control of the United States House of Representatives. Hopes were high that they would end the government shutdown. The shutdown had now been going on 22 days, leaving 800,000 employees unpaid, becoming the longest in U.S. history.

College Admissions Scandal

We learned of a college admissions scandal where around 50 people had been accused of bribery and fraud to secure admission to elite colleges for their children. The scandal featured two familiar faces, actresses Felicity Huffman and Lori Loughlin. (I’ll never think of “Aunt Becky” the same way again.)

Huffman would serve 14 days in prison, fined $30,000 and be required to perform 250 hours of community service for her involvement in the scandal. Loughlin and her husband would continue to fight into 2020 before settling with prosecutors, heading off to jail and paying fines.

The Mueller Report

What seemed like forever, 2019 was the year that Robert Mueller finally turned in his report on the 2016 Presidential election after a nearly two-year investigation on whether the Trump Campaign helped Russia interfere with our election. Attorney General William Barr would reduce the report’s findings to a four page letter to Congress that in essence said ‘there’s nothing to see here.’

Hats Get Thrown into Presidential Race for 2020

By the time Joe Biden threw his hat into the ring, announcing he was running for President in 2020, 20 candidates, the largest field of presidential candidates in U.S. history, were now all running against the incumbent, Donald Trump. It was in May of 2019, that Gallup’s tracking poll measured Trump’s approval rating at the highest of his presidency thus-far, 46%. (It never got any higher than 49%.)

That same month we also learned via the New York Times, that Donald Trump has lost $1.17 billion from his various businesses from 1985 to 1994, a far greater amount than previously known, and more than any tax payer in U.S. history.

Measles Outbreak

The Centers for Disease Control and Prevention in June reported that there were 971 cases of measles in the United States, the highest level in more than 25 years.

Jeffrey Epstein

Billionaire financier and registered sex offender, Jeffrey Epstein, is taken into federal custody in New York on charges of sex trafficking and conspiracy to traffic minors in Florida and New York. Labor Secretary Alexander Acosta would resign amid the controversy over his prosecution of Epstein in 2007, which raised lots of questions about how this case had been handled. Epstein, only months later, would be found dead in his jail cell.

NYC Blackout

Manhattan’s West Side was hit with a blackout, occurring exactly 42 years after the New York City blackout of 1977 that would also plunge much of New York City into blackness.

Election Security Blocked

Less than 24 hours after Special Counsel Robert Mueller warned of the continued threat of interference to America’s elections, Senate Majority Leader Mitch McConnell blocks legislation designed to improve election security in the United States.

The Phone Call

In September, the inspector general of Intelligence, Michael Atkinson, communicates to the House Intelligence Committee that a whistleblower had issued an “urgent” and “credible” complaint involving an apparent July 25 phone call between President Trump and Ukrainian president Zelensky. This phone call would lead to the Impeachment trial of Donald J. Trump in January of 2020.

Opioid Crisis

America’s opioid crisis would see Purdue Pharma file for bankruptcy in response to lawsuits related to its participation in the crisis.

Impeachment Proceedings Announced

The end of September would see the announcement by Speaker of the House, Nancy Pelosi, that the House would begin a formal impeachment inquiry against President Trump.

Meanwhile, the Washington Post reported that an IRS employee had filed a whistleblower complaint saying an unnamed political appointee at the United States Department of the Treasury tried to interfere with the tax audits for President Trump or Vice President Mike Pence.

On October 31, the U.S. House of Representatives votes 232 to 196 in favor of formally proceeding with an impeachment inquiry against President Trump. The first formal hearings to begin in November.

At those hearings, Gordon Sondland, the United States Ambassador to the European Union,  testified that there was a quid pro quo in the Ukraine scandal, pushed by Rudy Giuliani and ordered by Trump. The White House announces that President Trump will not participate in the House Judiciary Committee impeachment hearing on December 3.

On December 18, the House votes to forward two articles of impeachment against President Trump to the Senate, accusing him of abuse of power and obstructing Congress. Donald Trump became only the third U.S. president to be impeached by the House.

2019

Looking back, there was little wonder why we were all looking forward to the end of 2019 and the start of 2020. Little did we know what lay ahead or that we would long for the way many of the things had been in the year just past.

We knew there would be an Impeachment trial in the Senate, but we never imagined our world would be closed down by a global pandemic and that the most powerful nation in the world would be brought to its knees in the number of people testing positive for COVID-19 and dying of the novel coronavirus.

2021

Which brings us to not just the start of a new year, but the start of a new decade. We’re not out of the woods yet. Not by a long shot. Dr. Anthony Fauci believes the worst is yet to come. December became America’s deadliest month yet for COVID-19.

On top of that, our ‘make-believe economy,’ where there’s no such thing as risk, can’t go on forever, and according to Axios Markets editor Dion Rabouin, Wall Street knows it.

Creating New Habits

Experts in the study of human behavior tell us, that it can take anywhere from 18 to 254 days for a person to form a new habit. On average, it takes about 66 days for a new behavior to become automatic.

It was in March of this year that the World Health Organization declared COVID-19 a global pandemic, that was over 305 days ago.

If this lasts another six months, another 180 days, that would mean that we have been living with the new habits due to COVID-19 for 485 days. Does anyone seriously think that the new habits we’ve formed over that period of time will suddenly vanish?

Permanent Changes

This is not a blog about politics. It’s a media mentorship blog.

The big takeaway in today’s article is that the changes that have taken place during 2020 are becoming permanent. You can’t plan for the future by thinking life will return to the way it was in the first decades of the 21st Century. Hotels, for example, are now renting hotel rooms to people to use as an office, allowing them to get out of their house, but still remain COVID safe. Now that’s being creative! And if they can do it, what can your industry do?

We think too much and feel too little.

-Charlie Chaplin

So, take a moment to reflect on how the year just passed has changed you.

  • What did you love about the changes 2020 brought (no more commuting?).
  • What would you leave out or what would you do more of in 2021 to improve your career, and your life?
  • What did this year teach you, about yourself, your work, your life, your priorities?
  • What were you most grateful for?
  • Were you able to find happiness in things you previously overlooked or took for granted?
  • How will the things you learned in 2020, benefit you in 2021?

Think of 2021 as the year for letting go of the past.

Letting go of what was, is the way we create the space for building what can be.

Are you ready?

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Seniors & Technology Adoption

old hands using high techTraditional habit patterns used to be that as people grew older, they grew into the same habit patterns as their parents. Things like reading a newspaper, watching the evening television news, becoming involved in their children’s schools, the community and listening to radio. But new research says, those patterns have been upended by what else but, the internet.

Connected Seniors

Perhaps the fastest growing segment of new users on Facebook are seniors. Over half of the people aged 50 to 64 use Facebook, but people over 65 have almost doubled their use of Facebook with now over 32% of them on the social media juggernaut.

It may be why younger generations are moving to other social media platforms, to get away from us oldsters.

You Can’t Turn Back the Hands of Time

Pew Research says seniors who become engaged in social media say they would find it very hard to give up. I’m one of those seniors and yes, I would find it hard to give up. How about you?

Social Media, according to the Consumer Technology Association (CTA) helps seniors to remain independent. Adoption of new technology by seniors goes against the conventional wisdom that only the young want the latest new thing, but these shiny, new, high tech devices attract kids of all ages; even us “big kids.”

Us Baby Boomers were the biggest market segment for all of my life. Only recently have Millennials outnumbered us, but expect Boomers to change the concept of retirement and technology use. Broadcasters take note: Once people discover new technology, it’s unlikely they will return to the days of old.

Social Media Addiction

I don’t remember anyone ever sending out alerts about radio or television addiction, but with social media the world is seeing addictive properties akin to alcohol, tobacco or drugs.

Consider that the average adult now spends nearly 2 hours a day on social media. We can access it on our home computers or away from home on our smartphones. Of the 3.1 billion social media users globally, it’s estimated that almost 7% have a social media addiction problem. This form of addiction is defined as “a proposed diagnosis related to overuse of social media, similar to Internet addiction and other forms of digital media overuse.”

71% of us now sleep with or next to our mobile phone. I know I do and it also is my alarm clock. Worse are those people who check their social media before going to sleep or wake-up during the night to check their social media, estimated to be about 45% of us, making getting a good night’s sleep challenging.

Maybe even more alarming is the fact that 90% of drivers say they use their smartphones while driving. Half to check social media while behind the wheel. (I DO NOT) And according to the Center for Disease Control & Prevention, 9-people are killed and more than a thousand are injured daily by people using their smartphones while driving.

I can’t think of any reports of people suffering the same amount of death or injury listening to their car radio. Can you?

Apple even now tells me how much my weekly screen time is on each of my Apple devices in an effort to make me more aware of how much time I spend with them. I can even set-up my devices to force me to limit my time with them. That’s how different these platforms are from the traditional media of the 20th Century.

If you’d like to do a deep dive into “The Future of Well-Being in a Tech Saturated World,” here’s a link to a long report on all of this by the Pew Research Center.  Click HERE

Reader Question

I share all of this for radio broadcasters, the first social media, to consider the challenge of today’s new communications media. It’s addictive. Broadcast not so much.

A reader wrote to me asking this question: ‘Was radio the dominant media because it truly was a companion or because it was pre-internet, consumers had a lot fewer choices for basic full service information and music?’

Reaching Our Time Limit

Back in the early 90s I was living in New Jersey and AT&T did a presentation for my Rotary Club on a future of infinite capacity in communications. Just to be clear, these scientists defined “infinite” as having more transmission capacity through their wires than they could conceive of what to transmit over them.

I remember asking the question if the future was going to make available so much media product, how would a viewer or listener know what to consume? The answer they gave me was, ‘the media would pay the listener or viewer to listen or watch their program.’

It feels to me like we’re approaching that point in time now.

What are your thoughts?

 

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Get The Led Out

mrr_peabody_canvasLed for Lunch (an hour of Led Zeppelin music) pre-dates a lot of things, not the least of which is my iPhone. But this radio programming staple along with “Two-fer Tuesdays” and “Million Dollar Weekends” (in a billion dollar world) remain on so many radio stations. It’s like Mr. Peabody’s Way-Back Machine broke down in 1972.

My iPod contains a large variety of music. You would probably toss your cookies if you had to listen to it. Variety has always meant something different to each individual. That’s why radio stations that promote “the best variety” are usually wrong with a wide variety of listeners. Another worn-out, if ever appropriate, positioning phrase.

Howard Stern and Adele have a lot in common. They’re one-of-a-kind. They both understand they are not for everyone and they don’t care. We are attracted to people like that. Successful radio stations are like that.

When CBS lost Howard Stern to Sirius Radio, it suffered a meltdown. When Comedy Central lost Jon Stewart, it didn’t. Why? Comedy Central seized the opportunity to move in a new direction by attracting younger demographics, as well as increasing its black and Hispanic audience. It also read the tea leaves and made the show more accessible on the social media platforms. The result is the show is doing better than Stewart with where the “cut-the-cord” millennial’s are getting their media fix. Radio needs to embrace this changing audience usage pattern and have fulltime people paying as much attention to IoT (Internet of Things) as they do their over-the-air product. (Personally, I love both the new Daily Show & Nightly Shows and they are becoming a habit.)

Speaking of habits, they take a long time to cultivate, but once you get people in the habit of doing something, they aren’t quick to change. (It’s the reason I publish this blog every week. I’m trying to get you in the habit of expecting it and reading it.) Too many radio operators, in the name of budget cuts, eliminated the very reason many listeners had the habit of tuning into their radio station. Personalities are what differentiate a radio station and create the habit of daily listening.

Personalities and radio stations that are part of the fabric of the community will be found on every radio, including the new digital dashboards appearing on the latest vehicles. If people want what you create, they will find you.

The art of the tease has changed in a world with smartphone access to Google. If you tease a viewer or a listener, you better be the only place they can get the pay-off or you have effectively sent the person packing for another source.

Demographics are so yesterday. Psychographics are today. I like many of the same forms of entertainment that my grand kids like. (They also probably can operate my smartphone better than I can.) If age was ever a good way to define listeners or viewers, we definitely know it isn’t now. Pick a tribe you want to super-serve and then do it relentlessly.

What should you focus on most? Everything. The devil’s in the details and no one’s focused on the details anymore. All great entertainment is laser focused on the details. Go see a Cirque du Soleil performance if you need an example to emulate or watch the coaching staff instead of the playing field during a college or NFL football game.

Nothing stays the same. You’re either getting better or getting worse.

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