Tag Archives: Charlie Dore

Pilot of the Airwaves

Forty-six years ago, Charlie Dore wrote and recorded the song “Pilot of the Airwaves,” a song about a girl who stays up late every night to listen to her favorite radio air personality. She requests that he play a record for her, either the one she suggested or a record of his choice, and adds “I’ve been listening to your show on the radio and you seem like a friend to me.”

Companionship

Radio’s most important strength has always been its ability to provide companionship to the radio listener, and the radio air personality becomes a trusted friend, like a member of the family.

Freddie Mercury

Forty-one years ago (1984) Queen released “Radio Ga Ga,” a song that reflected on the changing popularity of radio and television with the advent of MTV and music videos. In the song, Freddie Mercury belts out “Radio, someone still loves you!”

Which begs the question, if in 1984, Queen felt it necessary to reaffirm the power of radio – before there was the internet and streaming – what must it be like today, 41-years later? Who’s showing the love now, and why?

I Watched It All On My Radio

Thirty-Five years ago, Lionel B. Cartwright released a song that spoke to how radio is “the theater of the mind” in a song called “I Watched It All On My Radio.” It’s a song about a young boy’s remembrances of listening to his transistor radio growing up. This song brought to mind how Charles Osgood (CBS Radio Commentator) would sign-off his radio broadcasts saying “I’ll see you on the radio.” Ah, the good old days.

Video Killed The Radio Star

MTV signed on in 1981, playing music videos that were introduced by Video Jockeys (VJs). The first song played on MTV on August 1st of that year was by The Buggles, “Video Killed The Radio Star.” A key line in that song was “In my mind and in my car, we can’t rewind we’ve gone too far.” The original VJs were all gone before the end of the decade and while MTV still exists, it’s less focused on music videos having  migrated into reality shows for teenagers.

So, video didn’t kill the radio star, but consolidation of radio ownership certainly has.

Radio Listeners Miss Hearing Their Favorite DJs

CRS ‘25 (Country Radio Seminar) just ended in Nashville. Listener research done by NuVoodoo’s Carolyn Gilbert and Leigh Jacobs found that listeners are noticing their favorite personalities are getting downsized, telling the audience that “thirty-six percent agreed that many of the hosts and DJs they had enjoyed hearing on the radio [have] lost their jobs. They’re aware.”

Techsurvey 2024

A year ago, Fred Jacobs released his company’s 20th annual Techsurvey on the habits of radio listeners. One of the major findings of Techsurvey 2024 was how a majority of listeners enjoy the local feel and connection with personalities.

Yet, radio companies continue to de-emphasize experienced local talent – in other words, fire them.

Expiring Skills & Permanent Skills

Morgan Housel, a partner at The Collaborative Fund and an expert on behavioral finance and history, says that every field has two kinds of skills:

  • Expiring skills, which are vital at a given time but prone to diminishing as technology improves and a field evolves.
  • Permanent skills, which were as essential 100 years ago as they are today, and will still be 100 years from now.

Is Being a DJ an Expiring Skill?

  • Seems like everyone’s been talking about what artificial intelligence (A.I.), means for the future of air personalities. Radio owners seem to be excited about A.I. but radio personalities view this new technology with trepidation.
  • You might be wondering if being an air personality is something that will no longer be relevant and can be replaced by a robot.
  • If we’re talking about replacing mindless voice tracking, maybe A.I. is an improvement, but if we’re talking about making a human connection, I think not.
  • Most permanent skills are human-centric, meaning that they are not something a chatbot can duplicate. Sharing of human experiences can only be done by another human. Permanent skills require emotional intelligence which compound over time.
  • People who spend a lifetime perfecting one skill whose importance never wanes, will be the ones in demand.

AI (Artificial Intelligence) Is Not The Answer

The popular TV game show, Family Feud, began airing on ABC in 1976. It would be the personal charm and witty banter of host Richard Dawson that would make the Feud hugely popular with television audiences.

The show continued on after Dawson left, hosted by Ray Combs, Louie Anderson, Richard Karn and John O’Hurley, but it wasn’t until radio star Steve Harvey took over in 2010 that Family Feud saw renewed success. Ratings for the program increased by as much as 40%, and has become the fifth most popular show in syndication being renewed once again through the 2025-2026 season.

By the way, Steve Harvey hosts the #1 syndicated morning radio show in America too.

Personalities like Steve Harvey are not worried about being replaced by artificial intelligence because they have developed a useful and permanent skill in a world that is constantly changing.

Yes, this is both a national example, as well as one about television, but great local radio stations embrace the importance of having strong personalities, like a Steve Harvey, filling their rosters of air talent.

Humans connect with other humans that engage them.

Being human is something artificial intelligence will never be.

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Community & Companionship Isn’t Built on Efficiency

The 1979 hit record by Charlie Dore called Pilot of the Airwaves perfectly captured a listener’s sentiment in the lyric:

“I’ve been listening to your show on the radio

and you seem like a friend to me.”

The two most important features radio broadcasting can provide for its listeners are a sense of community, and companionship.

While the pandemic exacerbated the situation, it’s been decades in the making.

Bowling Alone

In 1995, Robert D. Putnam wrote an essay entitled “Bowling Alone: America’s Declining Social Capital”; the essay chronicled the decline in all forms of in-person social interchange. What Putnam saw in his research was that the very foundation Americans had used to establish, educate and enrich the fabric of their social lives was eroding. People were now less likely to participate in their community, social organizations, churches, and even their democracy.

This trend has only been accelerated by social media and the internet with the unintended consequences of the internet being, that it has isolated each of us to a web of one. Algorithms have taken what Putnam saw happening in the last century and put it on steroids in this century, all in the name of driving more efficiency.

Efficiency Bubble

The term “efficiency bubble” means that efficiency is valued over effectiveness in today’s world, it was coined by Will Lion of BBH advertising.

Rory Sutherland, Vice Chairman of Ogilvy in the UK, shared this personal experience that demonstrated the efficiency bubble.

“The absurdity of the efficiency bubble was brought home to me in a recent meeting with an online travel company. The conversation repeatedly included the mantra ‘the need to maximize online conversion.’ Everyone nodded along. Clearly, it is much more efficient for people to book travel through the website than over the telephone, since it reduces transaction costs. But then someone – not me, I’m ashamed to say – said something revelatory: ‘Ah, but here’s the thing. Online visitors to the site convert at about 0.3%. People who telephone convert at 33%. Maybe the website should have a phone number on every page.”

“Perhaps the most efficient way to sell travel is not the most effective way to sell travel. What, in short, is the opportunity cost of being efficient?”

“Nobody ever asks this question. Opportunity costs are invisible; short-term savings earn you a bonus. That’s the efficiency bubble at work again.”

Consolidation is Just Another Word for “Efficiency”

During radio’s massive consolidation, Excel spreadsheets produced by new minted MBAs screamed a multitude of ways to have radio stations become more efficient. Unfortunately, the fast-lane involved the elimination of tens of thousands of radio jobs.

And this is still going on as I write this article; not just in radio, but in television and social media as well.

I don’t ever remember anyone asking about “opportunity costs” being sacrificed in the process.

In the last radio property, I managed, my days would be spent going to corporate meetings about Reductions In Force (RIFs) and coming home with a thumb drive that had dates to open new pages in an Excel spreadsheet, that listed what people and departments were to be eliminated next.

Efficient radio chases away listeners,

effective radio creates them.

Blame It on Competition

When all radio companies chase the same efficiency metrics, they all end up sounding the same, their websites end up looking the same, and in essence, they’ve turned the creative medium of radio into a commodity.

As I wrote about in the article The Birth of Radio in America, deregulation of broadcast now has virtually all of the radio stations in a radio market owned by one or two companies.

Radio always stole great ideas from other radio stations around the country, but most often those stolen ideas were massaged and improved upon in the process. Everyone was upping the game through their own creativity lens, and each radio station had its own unique sound.

Unfortunately, along with corporation radio came the concept of “Best Practices”. This would be yet another contributor to the end of personal creativity at radio stations, all in the name of more efficiency.

Emotions

The pursuit of efficiency is a rational answer to an emotional problem.

The radio business was never built on Excel spreadsheets and doing what was most efficient, it was built by creative people who touched others emotionally. Be it station imaging, air personalities, promotions, contests, community events, advertising or marketing, radio always went for people’s hearts.

I was reminded all of this when I was listening to Music & Jingles LIVE with Jon Wolfert on Rewound Radio. The show featured the creators of the famous 1974 Nine Tape created by Howard Hoffman, Randy West, Russ DiBello and Pete Salant. Listen to this five minute and thirty-seven seconds of audio HERE and you will understand…

“9”

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