Tag Archives: Retirement

What Do Seniors Want?

Seniors born in the 1950s and 1960s, known as “Baby Boomers,” created a tsunami of change in the world of marketing and communications. Now, the generation that coined the phrase “Don’t trust anyone over 30” is turning 70.

50th High School Reunion Re-imagined

In fact, my 50th high school reunion was to have been held in 2020, but due to COVID19 this was rescheduled to October 2022. The committee organizing this event decided to re-imagine our Golden Reunion Celebration and are now calling it “The Class of 1970 Turns 70.”

Boomers actually began crossing the 70 year old threshold in 2016 and will be growing the 70+ demographic population until the year 2034. Over the next ten years, our numbers will eclipse 55 million with a growth rate twice that of people aged 18-49.

Boomers Are Spenders

Currently the 70+ Boomers contribute $1.1 trillion in annual spending on consumer goods and services. According to AARP, we spend on pharmaceuticals, health insurance, medical supplies, AV equipment, food at home, personal care products, apparel, entertainment, household furnishings, and travel.

Since I retired in 2017, my wife Sue and I immediately set out to see more of this world. We took a Caribbean Cruise, three cross-county road trips driving over 25,000 miles and were planning to travel abroad until the advent of COVID19 brought things to a screeching halt.

Boomers grew up in the postwar era with a sense of promise and possibility. We believed if we could dream it, we could do it.

The Senior Mindset

When I was in my early years of radio sales, I sold advertising to a contemporary of mine that was working in his family’s pharmacy. His primary focus was on developing new revenue streams for growing the business.

He was the first person I ever knew that went to Las Vegas every January to the Consumer Electronics Show; now known simply as CES. Each year he would bring new and innovative electronic products into the store.

But that’s not the point of the story.

In my 20s, when I saw these new devices – often with some pretty hefty price tags attached to them – I would say, that’s pretty amazing, but I’ve read that next year the new model will be even better.

My friend would reply, “That’s the way we think, but people who are much older than us don’t see things that way.” He explained that their view of life was, if they wanted it, they bought it now. And if something better came along, they would make another purchase. They didn’t have time to wait around for the next big thing to come along.

Retirement is a Transition from Saver to Spender

Now that I’ve become one of those people who are “much older,” I understand that perspective. Baby Boomers are now at that point in their lives where they see more of their lives in the rearview mirror than out the front windshield.

People who are 70+ are free to pursue their passions and set new life goals for this next chapter of their lives. Products and services that compliment these things will be the ones who benefit from our spending.

I’m no longer thinking of how much I need to save in my IRA or contribute to my annuities, I’m now at that point in life where it’s time to begin withdrawing from the retirement assets I’ve accrued over my working life.

Are your products or services seeing me, hearing me, understanding my wants/needs/desires?

Time Spent With Ad-Supported Media Falls

The FCC reported at the start of this new year, the number of commercial FMs, AMs, and even LPFMs all decreased in 2021. While it came as no surprise to see the number of AM radio stations sign-off, the decrease in the number of commercial FMs should have been a real wake-up call for the radio industry.

Interestingly, non-commercial FM radio stations increased in number in 2021. Could it be they are serving up content that people want to hear?

53.4% of people’s time spent with media in the United States is with consumer-funded media, according PQ Media.

I started off this year of blogging with “Why I Stream ALL of My Radio Listening,” and in reviewing the latest data I find that our household is riding the wave of consumer-funded media for both television viewing and radio listening.

Media Post says

“While total consumer time spent with media is projected to continue to expand in both the United States and worldwide through 2025, ad-supported media’s share will continue to erode due to secular, not cyclical shifts in consumer usage of media – something other analysts and economists have been pointing out.”

You Can Save Time or You Can Save Money, BUT You Can’t Save Both Simultaneously

There’s an inverse relationship between time and money; you can spend one to save the other. In our youth, we feel like we have all the time in the world and so we focus on ways to save money. Later in life, we see how precious our time has become and so we will spend money to save time.

Long commercial breaks about things of little interest to us waste our time, so it should come as no surprise that seniors are willing to pay money to eliminate them.

People will give you their time when you offer them entertainment. People will give you their money when you offer them hope.

– Roy HWilliams

Consumer-funded media does just that. It gives us the wheat and eliminates the chaff.

The average person in America today is expected to live to almost 79 years old, that’s 28,835 days. When you turn 70, that means you see the future as 3,285 days left.

What do you think means more to a senior, another dollar in the bank or more efficient use of their time?

When people are asked on their deathbed what they wished they had more of, no one says “more money.”

Willie Sutton said he robbed banks because that’s where the money was. Today, media money is in the hands of the Baby Boomers, aka seniors.

How are you serving them with your media property?

Updated 1/23/2022: An earlier version incorrectly said “Willie Horton,” not “Willie Sutton.”

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2021 – Year of The Great Reassessment

When the novel coronavirus turned our world upside down, life as we had known it was dramatically changed. About the closest thing I can compare it to was when I made the decision to retire, move from Kentucky to Virginia and get married; again.

Time to Retire

All my life I had witnessed stories in movies and on TV about people retiring. I remember my own dad being forced to retire at the age of 65, because back in the 70s General Electric Company had a mandatory retirement policy. It seemed like something people planned and looked forward to, and now, after a decades long career in broadcasting and then as a professor at a university, I had arrived. My wife and I planned out two years’ worth of road trips to see America from the ground. As a flight attendant for Delta, she had flown over most of the United States, but like me, longed to see it up close and personal; as can only be done from driving the highways and byways of this great land.

Life in Retirement

I will admit that retirement brings with it, major lifestyle changes, and I truly have learned to enjoy all of it. As an example, in the summer, pool aerobics takes place in an outdoor pool bathed in the warmth of the morning sun. What’s not to like about that?

COVID-19

You might think that a retired person’s life couldn’t have changed much when COVID-19 appeared, and the world closed down. Wrong! Those pool exercise programs were terminated, our planned cruise to Alaska via Canada was cancelled as the border between our countries closed, trips to visit our children and grand children were transformed into ZOOM visits and like everyone else we wore masks, used lots of hand sanitizer and took advantage of senior shopping hours (usually from 6-7am) which meant having to get up with an alarm clock once again.

Lifestyle Changes

The global pandemic brought lifestyle changes to the world that were as dramatic as retirement. It’s why after sitting in on the latest Fred Jacobs webinar, TechSurvey 2021, it was this single slide that made the most impact on me.

When radio station listeners were asked why they spent less time listening to radio, the number one and two responses were basically the same: Lifestyle Change.

People were spending less time in their cars as many were now working from home, going to school from their bedroom and meals were now being prepared in the house kitchens versus dining out.

Most people listened to traditional radio in their automobile, because it may be the only radio they own and when “Work From Home” (WFH) became the norm, car usage plummeted.

So, what did we do at home while we were sequestered? We streamed everything: movies, TV shows, music, newspapers, magazines, and visiting friends and relatives, were all made possible via internet.

The last time the world saw so many important structural changes as we’re experiencing today, was in the 1920s; a time when commercial radio was born, and a time when people were yearning for change after experiencing a two year global pandemic from the “Spanish Flu.”

Reassessing the Meaning of Life

The disruption brought with COVID-19 has caused many people to really think about what’s important in their life. This great reassessment is going on at all levels of the American economy causing many people to decide if they want to do something different with their lives. People have realigned their priorities when it comes to what’s important to them, and what makes for a happy, fulfilling life.

Sixty-six percent of unemployed people in a recent Pew Survey said they had “seriously considered” changing their field of work, which might help to explain why certain businesses are having a hard time re-hiring workers as COVID vaccinations are re-opening our economy.

Reassessing Media Usage

The sequestering at home saw, according to TechSurvey 2021, that streaming video services like Netflix, Hulu, and Disney+ saw a 35% increase in use, followed by a 15% increase in usage of streaming music services like Spotify and Pandora, as well as spending time on social media. Video gaming was up 13% and the radio station that sent these radio listeners this year’s TechSurvey showed a 10% increase.

It’s important to note that the people who love listening to radio, put listening to their favorite radio personality ahead of hearing their favorite music as the reason they listen.

 The Lego Lesson

Now you might be thinking that as a radio owner/manager “I need to be doing more.” That seems to be human nature when anyone is contemplating how to beat their previous performance; whether that means increasing audience ratings or bottom line revenues.

Let me tell you about a study where participants were asked to modify a structure built with Legos. Most participants added more bricks – our gut instinct that to do better, it will take more of something – but the better strategy it turns out was to remove a few Lego bricks from the structure.

When it comes to improving your radio operation, might you find a better result by subtracting rather than adding? When you keep things simple focusing on those things that made you successful, magic happens.

It was true when radio was born, and it’s even more important today, but don’t take my word for it, listen to what radio listeners say is the main reason they’re still listening in the latest TechSurvey.

Radio’s most important assets are its air personalities.

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You’re Not Talking to Me

DAKRSkVkQwumvq7Zd9aTUwI sat on a webinar the other day and when it ended the first thought that crossed my mind was, they’re not talking to me. Their demographics in the study capped at 55-years of age. Really? No one over 55 matters to radio or to radio advertisers?

65+ People

Then I read this World Economic Forum article that was headlined, “For the first time ever there are more people over 65 than under 5.” Think about that for a moment. Economists point out there’s widespread consequences for productivity, inflation and global growth by this demographics shift, to which I would add, consider the impact on ad supported media.

65+ People are Renters

While millennials are buying homes – if they aren’t weighed down with student loan debt and minimum wage level jobs – seniors are becoming renters. People 65+ are empty nesters and find they simply don’t need a McMansion and all the work/expense that goes into living in one. I know that’s certainly been the case for me when I sold my home in 2003. I have been a renter since. Renting is much more economical than owning.

Market Watch reports that Americans will find they will need to spend nearly $9,400 in “hidden costs” to own and care for a median-priced home, based on the latest analysis from Zillow.

Millennials Abandon Brick & Mortar Stores

Tethered to their smartphones and comfortable with buying online, those millennials aren’t necessarily the best customers for their advertisers that radio might have thought.

Millennials are the largest generation in American history, and their shopping habits are worlds away from those of their parents. Thanks to the rapid pace of digitalization and new shopper-friendly tools, like browser extensions and voice assistants, retailers must be ready to embrace significant change.

PR Newswire, March 19, 2019

Only 18-months ago, research indicated that millennials were still going to brick & mortar stores, but that’s changed dramatically, and in a very short time. You can download the full report HERE.

$164.55 a Day

Jessica Dickler reporting on CNBC writes, “Between housing, food, cellphone bills and other expenses, Americans shell out $164.55, on average, in a given day.” Punching that number into my calculator, I quickly saw that’s over $60,000/year, but averages are funny things and you can be sure ‘your mileage may vary.’

Putting that number aside for a moment, we find that the bulk of that money is spent on housing. That fabled ‘American Dream’ can be a boat anchor on the pocketbook.

While seniors are moving from being home owners to renters, you might be surprised to learn how similar the senior household expenses are to the average household according to the Bureau of Labor Statistics.

Item

Food
Furniture
Major Appliances
Small Appliances
Household Textiles
Apparel
Transportation
New Vehicles
Old Vehicles
Health Care
Drugs
Entertainment
Insurance
Other ExpensesTotal
Senior Household

$13,432
​$401
​$196
​$88
​$113
​$1,640
​$7,781
​$2,052
​$1,611
​$2,416
​$467
​$2,060
​$4,055
​$4,093$40,817
Avg.  Household

$14,403
$460
​$200
​$81
​$108
​$1,870
$8,354​
​$2,055
​$1,904
​$1,758
​$266
​$2,142
​$4,505
​$3,956​$42,631

Source: Advertising Age’s American Demographics, based on Bureau of Labor Statistics’ Consumer Expenditure survey. (1) Includes social security contribution (excludes health insurance, which is classified as health-care expense).

Not all that different, is it.

And far from that other analysis of the average adult spending over $60,000 a year. So why aren’t more radio companies focusing at least one of their radio signals on seniors?

Retirement Epiphany

All my life, the focus was on planning for and saving for retirement. I’d like to say I did everything right, but the reality is far from that.

The great wealth destroyers are divorce, moving and changing jobs.

In my personal life, I’ve gone through two divorces. As the radio industry was dramatically changed by the Telcom Act of 1996, I would spend a decade moving around the country about every two years. That communications act also found me changing companies with just about every move too.

The final chapter of my working life, as a university professor of broadcasting, gave me seven years of stability and an opportunity to save as much as I could for retirement.

Now I’m retired. The goal is no longer to save for retirement, but to spend in retirement. My wife and I are in good health and taking zero medications, which affords us the opportunity to spend on our new found passion of traveling. Spoiling the grandkids, eating out, and redecorating are also high on our list of things to do. I’m sure we’re not alone.

The irony is, the radio media seem to ignore us. And they do so at their peril.

We’re retired, not dead.

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