What I learn in Vegas, won’t stay in Vegas.
Back next Sunday with a NEW post.
I just finished reading Ron Jacob’s book “KHJ Inside Boss Radio.” It’s an excellent read and I highly recommend it. It’s out of print, but a new & improved Kindle version is now available from Amazon that brings in more detail about the birth of this legendary Los Angeles Top 40 radio station.
May 2015 marks the 50th anniversary of the launch of Boss Radio – 93 KHJ.
One of the really unique aspects of this book, that will have any radio geek savoring, are the volume of memos written by Ron Jacobs and sent to his Boss Jocks; Robert W. Morgan & The Real Don Steele among them.
Ron Jacobs competed against Bill Drake in Fresno, California. When Drake was hired by RKO Radio to turn things around at their decrepit AM 930 “K-indness H-ope & J-oy” he hired the guy who gave him the most competition; Ron Jacobs. Together they would launch a new contemporary sound on the radio and Top 40 Radio would never be the same.
Ron Jacobs later in life would interview Bill Drake and that’s also quite an interesting read.
What I learned as I poured though the memos Ron Jacobs wrote over his four years at KHJ was his tremendous attention to detail. Ron was a talented air personality in his own right, but he never did an air shift at KHJ. I asked Ron that very question and he said the only time he was ever heard on KHJ was in a promotional bit involving his most famous summer promotion “The Big Kahuna.” What Ron DID do was listen to his radio station. Relentlessly.
Think about that for a moment; one radio station and disc jockeys with 3-hour air shifts and a program director that wasn’t on the air.
Ron worried about EVERYTHING. He also dreamed up incredible promotions for the station; so many in fact, that a new one might be beginning before the current one ended. Oh and Ron told me he had a $50,000/month promotions budget (1965-1969).
RKO had two media properties in Los Angeles in the 60s; KHJ-TV9 and 93-KHJ. All the money was made on KHJ-TV, until the team of Jacobs/Drake launched Boss Radio. The station became so successful that it would out-bill the TV property and of course, the format would be placed all across America on other RKO owned and operated radio stations (The Drake Format).
But it’s not just radio that has lost this attention to detail. A headline caught my eye that read “And then there were none.” It was a news story about how the copy desk at The Cincinnati Enquirer was no longer going to be staffed.
For those of you, who may not be familiar with what a copy desk is or does at a newspaper, let me explain. The copy desk is where the copy editors work. Copy editors read over the copy composed by journalists for things like spelling, punctuation, grammar, usage and a continuity of style that make a newspaper’s published prose look polished and professional. Copy editors also ask those awkward questions like: Is this clear? Is this right? Is this plagiarized? Is this libelous? Is this a story? Is this true?
Sounds like a lot of attention to detail, much akin to what I read in the memos of Ron Jacobs to his Boss Jocks.
I’m sure there are similar stories in TV land too.
Watching the Golden Globes the other night, I couldn’t help but notice the TV winners were from places like Amazon, Netflix, Showtime and HBO, and not ABC, CBS, NBC, FOX et al. What separated the winners from the losers? I would profess it was attention to detail.
If TV viewership, newspaper readership, radio listenership are down, might it be the fault of the decision of trying to save your way to success?
I’m sure you know of a TV station, newspaper or radio station that sees the world differently. Pays attention to detail and owns the loyalty of their audience.
Call me naïve, but I believe if you build a media property with attention to detail, they will come.
It’s a universal law of success.
Every day the radio business and the business of higher education are faced with lots of choices that will affect them in the years ahead. Here are my thoughts about some of the choices they should be making right now.
Do what only you do best.
Before the era of instant communication and search engines, both radio and colleges provided many services that people couldn’t get anywhere else. If you wanted to know if the snow storm cancelled school, you turned on the radio. If you wanted to earn a college degree, you attended college.
Today, schools will text message the status of school opening to teachers, students and staff the moment a decision has been made following a big storm. Radio is no longer necessary to fulfill this message delivery task. Likewise, anyone who wants to learn about anything – including earning a diploma in that discipline – can do it online. You don’t need to go any further than your computer.
Radio needs to take a hard look at everything it does that was important to their listeners and eliminate all of the things that the listener today gets faster and easier from someplace else. Colleges likewise need to re-think their mission and focus on those things that it does best and that only they can offer.
Thinking you can stop a changing world.
People have been warning the radio industry for years at annual conferences that the Internet was going to change things for them BIG TIME. I know, I attended most of those meetings regionally and nationally over many years. But radio continued to do what it had always done and thought that the changing world would stop at their door. Higher education pretty much is doing the same thing. Both are highly computerized, but only to do what they’ve always done a little faster than before.
Think of the possibilities.
The Internet provides every business the opportunity to do things that were not possible before there was an Internet. Did established businesses like radio or colleges seize this new opportunity? No. Google, Amazon, eBay, Facebook, Twitter, LinkedIn etc did.
But it gets worse. Pandora used the capabilities of the Internet to build a streaming juggernaut. Listeners can build their own “radio stations” and skip songs that they don’t like. University of Phoenix grew to 600,000 students* in over 100 degree programs. A website I visited listing the top online colleges framed the issue of an online education this way:
“It’s up to you to decide whether you want to attend a large, recognized online university or a smaller, less known college. As long as your program is accredited by an authorized agency, you can receive an education online that is as valuable as your campus experiences.”
The radio industry could have created Pandora. Higher education could have created University of Phoenix. Heck, Kodak could have created the digital camera – oh wait, they did, but didn’t pursue it because they were invested in making and selling print film.
History is a great teacher.
When TV came along in the 1950s, it stole radio’s programming and people. All those must hear radio shows in the evening prime time hours moved to television. The family that gathered around the radio in the living room now sent the radio packing to another location in the home and TV took its place. Radio operators quickly began developing programming that only radio could do. They found a niche and filled it.
Colleges did this too. Many began as normal schools and grew to teachers colleges. As the needs of the nation changed, colleges grew to universities.
What makes today’s world different is the changes both radio and colleges made might be called evolutionary. Today’s world has brought on a revolution in communication and learning.
Make mistakes.
The pressure to not make mistakes is daunting. The big radio companies have large debts to service. Public colleges and universities are more privately funded by tuitions, alumni, endowments, grants etc than they are public tax dollars. In order to play it safe institutions try to avoid risks. Avoiding risks means keeping things status quo.
Nothing stays the same. Things are either getting better or getting worse.
There’s no time to waste.
Both radio and colleges need to be creating incubator programs that are allowed to make mistakes and fail. Thomas Edison put his research activities on finding the right filament to power his light bulb this way: “I have not failed, not once. I’ve discovered ten thousand ways that don’t work.”
If there’s one lesson history has taught us it’s that if existing industries don’t create the future, somebody else will.
*University of Phoenix’s numbers have declined almost 60 percent since 2010. The enrollment drop has been attributed to operational changes amid criticism of high debt loads and low job prospects for university students according to published reports.

Will be back next week with a new post about “The Future of Ad Supported Media.”
Crystal Balling is always open to interpretation and I look forward to your participation in the discussion it stimulates.
Thank You for visiting.
Filed under Uncategorized
What’s not for you? Maybe this blog for one. I’m not writing this blog for everyone. I’m writing for people passionate about radio and education.
From years of being on the street selling radio advertising, nothing would frustrate me more than a business owner that said his business offered “something for everyone.” Even Walmart doesn’t make that claim and they come pretty darn close to being able to deliver on that positioning statement.
Today there are more radio stations on-the-air in America than at any time in broadcast history. Tragically, most commercial radio stations are trying to offer “something for everyone.” It’s been proven that when you try to please everyone, you will end up pleasing no one.
I work at a big university. Yeah, we offer “something for everyone.” All universities do. However, in the state of Kentucky, the legislature said that some schools needed to be recognized at being best in some area and those schools would see those programs named a “Program of Distinction.” At Western Kentucky University the School of Journalism and Broadcasting is just such a Kentucky Program of Distinction. WKU is the only college or university in Kentucky so designated in the area of journalism and broadcasting. It also earns additional funding from the legislature.
College Magazine named WKU’s School of Journalism and Broadcasting #4 in America.
I think in time, institutions of higher education will eliminate those things it does, but isn’t the best at. The days of everyone offering “something for everyone” are over; if they ever really existed.
Radio also needs to re-think its role in today’s Internet connected world.
Radio was at its best when it was serving the public interest, convenience and necessity. Radio was at its best when it was LIVE and LOCAL twenty-four hours a day, seven days a week. Radio offered something that everyone needs; companionship. Ironically, in a world where every radio station can have its broadcast studio up on a LIVE webcam where listeners can watch the air personalities, most studios are unoccupied. Radio today is show business without the show.
Looking at this another way, Comedy Central to me was a one hour network. Jon Stewart’s Daily Show and Stephen Colbert’s Colbert Report were the only two programs I’ve ever watched on the channel. Watched religiously. Did I care if they were in HD? Did I care if they were in color or black & white? Did I care if the picture was a little snowy? Not really. It was all about the content. Content, that was not for everyone.
FOX News Channel and MSNBC understand this very well. (However, does anyone really watch “Lock Down”?)
Radio and higher education are both facing similar battles and they are both still operating in the “something for everyone” mode.
If you were to ask most people what they thought of radio, they’d probably tell you “it’s OK.” And therein lies the problem. No one is passionately pro or con. But they sure were in the days of Howard Stern or Howard Cosell.
Remember this dialog from Howard Stern’s movie Private Parts?
Researcher: The average radio listener listens for eighteen minutes. The average Howard Stern fan listens for – are you ready for this? – an hour and twenty minutes.
Pig Vomit: How can that be?
Researcher: Answer most commonly given? “I want to see what he’ll say next.”
Pig Vomit: Okay, fine. But what about the people who hate Stern?
Researcher: Good point. The average Stern hater listens for two and a half hours a day.
Pig Vomit: But… if they hate him, why do they listen?
Researcher: Most common answer? “I want to see what he’ll say next.”
Love Howard or hate Howard, he made people passionate about radio.
As Seth Godin puts it: “You won’t be doing great work until you can say to people ‘It’s not for you.’ “
Did you know you don’t need an iPod to listen to a Podcast? OK, if you’re reading this, you probably did know. I know my students know, because they are already listening to Podcasts on all kinds of devices that connect to the Internet.
I never really thought of hearing the end of an NPR story that I couldn’t complete when I was listening to it being broadcast over-the-air, on the NPR website, as a Podcast. It was just a way I could finish listening to something that had captured my attention. But that is a Podcast too.
To me, Podcasts were more along the lines of content developed to be delivered only via the Internet that could be
Then I heard the buzz about Serial. It premiered in October 2014 and season one was made up of twelve episodes. Serial is a spin-off of the public radio program This American Life.
By the time I joined the “party” of fans hooked on this Podcast it had ended. All twelve episodes had been created and streamed. The last episode had just been posted before I was getting ready to leave for my annual Christmas vacation back in my hometown in New England. The drive from Kentucky to my hometown is a 15-hour, two day journey.
My plan was to download the entire first season of Serial and listen to it on my drive. I actually own an iPod Classic 80GB so it seemed appropriate to go on iTunes and download season one into this device for my drive. I also knew that I would be able to complete the entire first season before I arrived home for Christmas. What was season one about? I actually knew very little about it other than it was not fiction, but a true story about a homicide and a young man sitting in jail as a result. I had also heard that it gave the listener a behind the scenes look at how journalists work when covering a story. Not “parachute journalism” that is typically what we see on the national TV evening newscasts, but real investigative, shoe-leather journalism. I was as excited to get on the road to see my friends and family for Christmas as I was to plug in my iPod and begin listening to the first episode of Serial.
Full disclosure, I did have a fleeting thought that I might not be engaged by Serial and a major portion of my audio accompaniment for my long drive might be toast. That didn’t happen. Actually, I experienced a totally different problem, that being getting out my car to fill-up with gas or stopping for a necessary restroom break and having to stop the playback of Serial while I was out of my car. Yes, it’s that engaging!
Sarah Koenig hosts Serial and she’s a fabulous storyteller. What this Podcast does is cover one true stor
y, one episode per week, and no one, including the Serial Team knows where it will end until they get there. Because of this, listeners to the Podcast that might have intimate information about the story contact Sarah and her team with leads and information for them to pursue. Had I been listening in “real time” as each new week’s episode was posted I would have been able to contribute had I had such knowledge about this story myself. (I didn’t) However, because I had the entire season one loaded onto my iPod, I had a similar problem to the year one of my son’s gave me season one of the TV show 24. Knowing I had the next episode at the ready meant I got very little done once I began watching that DVD. The good news is when it comes to audio content; you can do other things while listening, such as driving 15-hours back home for Christmas.
I’m not going to reveal details of the story of season one in this post, I think you will enjoy it more the less you know going in. I will tell you that I sent in my donation to keep this Podcast going. Sarah only mentions this once during the twelve episodes, but it immediately resonated with me and I made a mental note to send in my contribution when I got back to “my old Kentucky home.”
So what did I learn other than a company called Mail Chimp was the major sponsor after listening to the Serial Podcast? That Podcasts are a serious challenge to over-the-air broadcast, they’re easy to use and addictive.
Podcasters are also not afraid to dismiss folks who may not like what the Podcaster is doing. Maybe that’s because the Internet opens up the entire planet to them and when you consider what a niche program can attract when the potential pool of listeners is in the billions, it’s OK if not everyone’s a fan.
UPDATE: The Maryland Court of Special Appeals on Friday, February 6, 2015 agreed to hear his case after two unsuccessful attempts to appeal his conviction over the past 12 years.