Tag Archives: Gary Berkowitz

Out, damn’d spot! (Part 2)

Seven years ago, on this Sunday morning I wrote a blog article titled “Out, damn’d spot!” The title for the blog came from Lady Macbeth, Act 5, scene1, where the spot the Bard’s lady is talking about is the imaginary blood she sees on her hands from the murders and other crimes she and her husband have been involved in. (Not all that dissimilar to how too many spots are killing radio.)

The genesis for that article was born from a speech then CBS Radio President Dan Mason gave in 2016, about how many radio spots should run in a typical hour of radio programming; his answer was 8 to 10 units.

Well, more than half a decade later, the majority of operators in the radio industry, have made very little progress on putting themselves on a strict advertising unit diet.

Limiting Unit Loads in 2023

Radio Ink started the conversation about unit loads again, in an interview with One Putt Broadcasting’s owner, John Ostlund who says he limited the number of ads on his five radio stations to five minutes per hour. Before the reduction, Ostlund says his stations typically were running 10 to 12 minutes (or more) per hour of ads.

As I read the interview, I realized that everything One Putt Broadcasting’s doing, is how radio was back in the 60s and 70s; ‘everything that was old is new again.’

Then Radio Ink heard from Bill Lynch, General Manage at Momentum Broadcasting about how he’s been running short stopsets for a decade and it’s been financially beneficial to his radio stations. Bill doesn’t think “length” when it comes to the number of ads in each hour, he thinks “units.”

It’s About The Units

Radio Program Gary Berkowitz then authored an article for Radio Ink giving his perspective as a longtime radio programmer and consultant. Gary said:

“If going forward we expect to be relevant,

we simply must cut back on the number of commercials we run.

Argue with me, but listeners do not count minutes.

They count “messages” or units.”

Back in the 80s in Atlantic City, reducing the number of units on my radio stations, saw both audience numbers and revenue growth. So, it was a pleasure to read this still works in the 21st Century.

Radio & Casinos Have Something In Common

In the beginning, both the radio business and the casino business enjoyed scarcity. In the early days, there weren’t a lot of radio stations in America, and if you wanted to own a casino, you needed to be in Nevada (1931). For almost half a decade, Reno and Las Vegas had the  monopoly on the casino business until 1978 when New Jersey would be the second state in America to legalize casino gambling.

Most communities were lucky if they had one radio station, it was a time in broadcasting that people would say, ‘owning a radio station is a license to print money.’

What changed for the casino industry was a wave of states legalizing casino gaming all across America quickly disrupting the business models for Nevada and Atlantic City casinos. No longer could they live off just their gambling handles.

Radio station ownership also exploded with multiple radio station signals filling up every available frequency in every populated area in the United States.

The Most Profitable Resort in Las Vegas

Seven years ago, when I wrote my original article, the most profitable casino in Las Vegas was Wynn Resorts and as of September 2022, it still is. What’s Wynn doing that’s different? Wynn Resorts are totally focused on the visitor or user experience.

Steve Wynn changed his casino business model to one less dependent on gambling, to a focus on non-gaming revenues and customer experiences, which now account for 67% of his company’s revenues.

What John Ostlund, Bill Lynch and Gary Berkowitz are telling the radio industry is much the same, that to not just survive, but thrive in the 21st Century, the radio industry must focus on its two main constituencies; the radio listener and the radio advertiser. Both, it turns out, want the same thing; a less cluttered advertising environment.

This should be the focus of the entire radio industry, as Bill Lynch puts it so well:

“It doesn’t matter if there’s one nice house

in a rundown neighborhood,

if most of the neighborhood is run down,

people don’t buy there.”

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Remodeling Communications

My church recently sent its Annual Report for 2020 to all its members. It reminded me that it was on March 13, 2020 that in-person worship service was suspended at our church, along with all other activities because of the highly infectious nature of COVID-19.

Pastor Martha Sims wrote, “In its 267-year history, this congregation has had its share of difficult times; fires and conflicts and even some changes that resulted from the virus of 1918.”

The 1918-1920 global pandemic, often referred to as the “Spanish Flu,” caused my church to end the use of a common cup for communion during services and begin using little individual glasses. While communicants had the option to either continue to drink wine from the common cup or use the new individual glasses, the record shows that people quickly adjusted to the new normal and both methods did not have to be offered beyond that first Sunday morning of the change.

Permanent Change

I share this story with you, because setting up those little individual glasses for the communion wine, and then collecting them, washing them and putting them back out again for the second Sunday morning service was something my wife and I participated in as part of our church service. But now I wonder what the future will hold regarding more changes in this and other areas of our church life after what COVID-19 has taught us.

We’ve dined out on only a few occasions, mainly due to traveling, and noticed that restaurants now give patrons a paper menu that is disposed of after orders are taken.

Hand sanitizer is found in every store you go into these days, often with signs asking people to use it upon entering. Might we find these changes remain, post-COVID?

Radio Personalities Broadcasting from Home

Broadcast programming consultant, Gary Berkowitz, hosted his first ZOOM call with radio programmers from throughout the United States and Canada talking about how they’re dealing with the global pandemic in their radio operations. What struck me most was that all of the radio stations had equipped their personalities with high quality microphones, processing, laptops and high-speed internet service to do their shows and/or voice track them from home.

Personalities in places like New York City and Philadelphia were broadcasting from their apartment or basement on some of America’s top radio stations.

One personality said he had to get special permission to go into the radio station to do a special Christmas broadcast, taking calls from youngsters who wanted to talk to Santa, because it wasn’t possible to execute this from his home studio.

A Canadian programmer said his radio group spent about $2,500 per personality to equip them with the best equipment to broadcast from home, and that it has worked out seamlessly with no disruption to any of their radio stations normal programming. Might this become permanent?

Bob Van Dillen

It’s not just radio personalities, but television personalities too. Bob Van Dillen is the meteorologist on HLN’s Morning Express with Robin Meade. Since the pandemic hit, Bob has been doing his weather forecasts from the safety of his home.

I also noticed that some of our local TV anchors and reporters on NBC4 out of Washington, DC are doing this too.

COVID-19 Disruptions

I’ve done a lot of reading about past global pandemics, with the intent of trying to learn how they made permanent changes to the world going forward. What I’ve learned is, there really is nothing to compare with what we’re going through, with those of the past.

The Internet

Probably the biggest reason this time is so different is the existence of the internet. Never before has the world been able to continue operating to such a large extent by being so instantly connected as we are today.

Almost everything we need, can now be obtained via this communications innovation.

Our last medical appointment with our doctor was done over a ZOOM-like connection. Our weekly church service is broadcast live on Facebook and on-demand recordings are available for later viewing on YouTube. Our church has already committed to continuing video church services even when in-person services can once again take place.

In my home, all of our television viewing is via streaming, using AppleTV, FireTV, Amazon Prime, Netflix, Hulu and YouTube.

I access the world of radio, via streaming as well these days by simply asking Alexa for the station or audio content I wish to hear.

Audio Tipping Point Crossed in 2020

While we were all consumed with trying not to contract COVID, the average time spent listening to traditional radio (AM/FM) was surpassed by listening to digital audio.

“ When we change the way we communicate, we change society.”
-Clay Shirky

The Future of Radio is to Meet the Listener Where They Are

Today’s audio consumer is more likely to be accessing audio content via digital streaming than through an AM/FM radio set and they are also more likely to want some visual content along with their audio. It will be critical for broadcasters to be offering programming – both audio & visual – that is engaging and delivers what people want.

Broadcasters will have to take into consideration the environment the media consumer is using their product in, and take full advantage of all the technology advances it offers, be it at home, at work or in the car.

In other words, it’s time for broadcast media to start making plans to remodel the way they communicate with their audience. The first question every broadcaster will need to be asking is:

How relevant are we to our media consumer in this environment?

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New Radio World Column Premieres

Thirty years ago Michael C. Keith entered a small New England college to start a new career. Keith had just spent the past ten years as a professional broadcaster and was now transitioning into the world of teaching. The first thing that he would learn was the only textbooks available at that time were woefully out-of-date. Radio was now format driven and there were no textbooks available in 1986 that were teaching the kind of radio Michael Keith had just left. So, Keith decided to write his own textbook. He called it simply “The Radio Station” and he pitched his manuscript to Focal Press.

If you like to read the entire article, simply click here: Focal Press Updates “Keith’s Radio Station”

This is the premiere of my new column in Radio World that will appear quarterly.

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