Tag Archives: Valerie Geller

Radio’s Disappearing Act

Is AM radio disappearing from new cars the issue the radio industry should be focused on?

I think not and here’s why I say that.

WBZ 1030AM

I grew up listening to WBZ AM out of Boston on my daily college commute in Western Massachusetts. Carl DeSuze, Dave Maynard, Larry Justice, Mean Joe Green in the BZ Copter with Boston traffic reports and Gary LaPierre with the news. It was truly “The Spirit of New England.”

So, when Sue and I were headed to Boston for the graduation of our son-in-law from Berklee College of Music, I put on WBZ as we left our hotel in Spring Valley, New York, and we listened to this station on our three hour drive into Boston, we didn’t listen to it on 1030AM, but via its stream on the StreamS application (App). The station, which is now an all-news operation, sounded fabulous.

The fidelity was of higher quality than FM and there was no buffering or dropout of the signal.

Once in Boston, I tried listening to WBZ over my car’s AM radio and the quality was poor, with noise and interference emanating from our surroundings.

What Does a Radio Look Like?

Back in June of 2017, I wrote a blog article asking what a radio looks like today and the most likely answer to that question was a smartphone. I also addressed in that article of six years ago, I was noticing that hotels were replacing those cheap AM/FM radios with charging stations containing a digital clock, perfect for charging smartphones, tablets and laptops.

Car Radios & The Future

Then in September of 2020, I wrote about how radios first came to be an option for buyers of new cars in June of 1930. But today’s new car buyer wants Bluetooth capabilities more than they want an FM radio; AM radio is not a must-have in 2023 according to the latest Jacob’s Media Techsurvey. What do people connect in the car with that Bluetooth, their smartphones.

What I Recently Witnessed About Radio Use

After COVID began to fade, Sue and I took a trip out to the west coast to visit our children and grand children in that part of the country. What we noticed in every hotel room we stayed was a giant flat screen TV, but no radios, just more of those charging stations with digital clocks.

This prompted another article that same year titled, “Is Radio Up Schitt’s Creek?” Sue and I became big fans of this series out of Canada, that takes place in a fictional town called “Schitt’s Creek,” and takes place primarily in The Rosebud Motel, where the shows characters use televisions, computers and smartphones, but never use a radio.

When watching movies and TV shows, I often look to see if there’s a radio in sight, noticing in British productions they often are, but not in American ones.

Once It Was Radio

When Sue and I stayed in Bethlehem, Pennsylvania we visited the museum inside the Hotel Bethlehem and found that fifty years ago, a hotel having a radio in your room was cutting edge.

The Hotel Bethlehem opened in 1922, two years after the birth of commercial radio in the United States and in 1953, it announced that patrons would enjoy a brand new AM alarm clock radio in every room.

Now seventy years later, Hotel Bethlehem features fiber optic WiFi.

Where Are the Radios?

Last year, Sue and I took a road trip through Atlantic Canada. We stayed in hotels and Bed & Breakfasts (B&Bs) throughout our trip, and found WiFi has totally replaced the AM/FM clock radios.

In Montreal, our room at the Hôtel William Gray, had a Bang & Olufsen (B&O) Bluetooth speaker that easily connected to my iPhone. The fidelity of B&O equipment is legendary and it was a joy to be able to connect any of audio Apps on my phone during our stay.

Radio Set Ownership in the Home

In American homes today, 39% don’t have a single radio set in them, and radio set ownership gets worse for young Americans age 12 to 34, where that number grows to 57% according to Edison Research.

To put this into perspective, the Federal Communications Commission (FCC), says only 6% of the population still lacks access to fixed broadband service at threshold speeds. Meaning, the internet is more accessible than broadcast radio.

Are Broadcasters in Denial?

Valerie Geller, who wrote the excellent book “Beyond Powerful Radio,” recently said

“You can sit down with a broadcaster who rails against podcasting and digital audio and artificial intelligence (AI). Then you get in the car with them, they’re using GPS, they’re listening to a podcast, they’ve got SiriusXM, they’ve got Spotify. Podcasting and radio co-exist now. That’s our truth.

Radio is its own worst enemy. We have not spent or invested in developing talent. Every other business has research and development (R&D) and they spend on it because they are investing in the future. I love radio, but I hate the state it’s in.

A lot of the voice-tracking I’ve heard already sounds like AI. There’s nothing human about it. It’s just a broadcaster playing an actor playing a broadcaster. AI is just as good as those voice-tracks because there’s nothing real being said.”

AM Radio Leaving the Dashboard

Automobile manufacturers removing AM radio from the dashboard ought to be alerting the radio industry to BIGGER PROBLEMS. The AM situation is a symptom of what we should be focused on, and that’s creating GREAT RADIO.

If you think it won’t happen to FM next, you haven’t been paying attention.

AM/FM radio sets are vanishing from hotels, B&Bs, American homes and big box retailers.

If your listeners aren’t up in arms about that, then losing AM radio in their dashboard won’t be a big deal to them either.

To paraphrase the great sales trainer Don Beverage:

Make your radio station so valuable to a listener,

that they want to hear your programming more

than you want to broadcast it to them.

33 Comments

Filed under Education, Mentor, Radio, Sales

Let’s Say Goodbye to Non-Compete Agreements

The Federal Trade Commission (FTC) just proposed a new rule that would ban employers from imposing non-compete agreements on their employees. Having spent the majority of my working life in the radio industry, I can’t remember a broadcasting company I worked for that didn’t have me sign one of these agreements, and I’m willing to bet that like me, you were never a fan of them.

What an FTC Ban on Non-Compete Would Mean

The proposed new rule eliminating non-competes would mean that employers could no longer make signing such an agreement a condition of hiring and that all existing non-competes would sunset within six months of the rule’s adoption. It would also require that employers give notice to their employees that the non-compete clause is no longer in effect and will not be enforced.

Should radio owner/operators be afraid? No, and let me tell you why.

The Day I Tore Up My Employee Non-Competes

Back when I was a general manager in Atlantic City, I had a sales employee walk across the street to my biggest radio competitor. I wanted to pursue this employee in court because I had them under a non-compete contract. However, the new owners of my radio stations said that if a person didn’t want to work for our broadcast company, to just let them leave.

Puzzled by this new operating philosophy, I asked the new owners, if they didn’t intend to enforce employee non-compete agreements, why did they keep them in place when they bought the radio stations from the previous owner. The company president’s response to me was, “darn if I know.” I said then, I’m going to tear them all up, and he said, “go ahead.”

Life Without Non-Competes

I have to tell you, as a young manager, the realization that every employee of my radio stations could walk across the street to my competitors, was scary.

However, something wonderful happened.

People who now worked for me knew they no longer were working under non-competes, and they now worked for me because they wanted to. It also made me realize that I too needed to provide a style of management that made people want to stay with me more than going someplace else. That, I would learn, is the best way to run a business.

Even better, having this type of work environment saw many talented people waiting in line to come work at our stations.

The FTC says the evidence to date suggests that non-competes suppress wages, reduce competition and keep innovative ideas from being birthed.

The rule making on this ban has just begun and the FTC is currently collecting comments from both supporters and opponents, and no timetable has been established for rendering a final decision on this proposal.

You can add your comments to the Federal Trade Commission decision making process by writing “Non-Compete Clause Rulemaking, Matter No. P201200” on your comment, and filing your comment online at https://www.regulations.gov

Today’s Media Environment

Radio today, unlike in 1920, operates in a marketplace that is over-served, and when that happens the basis of competition changes, opening the door for a new type of competitor.

Sadly, while this new media world was being born, the radio industry was focused on consolidation and increasing shareholder value, by replacing its radio personalities with technology and creating a radio medium that would play-it-safe to become predictable and boring.

“Never be boring.”

-Valerie Geller

Programming consultant, John Frost, recently asked this question in his weekly Frost Advisory,  “What does your radio station value?” Winning companies value encouragement and teamwork, according to Ken Blanchard, author of books like “The One Minute Manager.”

“Our greatest fear should not be of failure,

but of succeeding at things in life that don’t really matter.’

-Francis Chan

Radio can only win the future by attracting the most talented people to work in our industry, and giving them permission to fail.

9 Comments

Filed under Radio, Education, Sales, Mentor

New Radio World Column Premieres

Thirty years ago Michael C. Keith entered a small New England college to start a new career. Keith had just spent the past ten years as a professional broadcaster and was now transitioning into the world of teaching. The first thing that he would learn was the only textbooks available at that time were woefully out-of-date. Radio was now format driven and there were no textbooks available in 1986 that were teaching the kind of radio Michael Keith had just left. So, Keith decided to write his own textbook. He called it simply “The Radio Station” and he pitched his manuscript to Focal Press.

If you like to read the entire article, simply click here: Focal Press Updates “Keith’s Radio Station”

This is the premiere of my new column in Radio World that will appear quarterly.

Leave a comment

Filed under Education, Radio