Author Archives: Dick Taylor, CRMC/CDMC

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About Dick Taylor, CRMC/CDMC

I’ve been a “Radio Guy” all of my life. My earliest memories were of building a radio station out of tinker toys and pretending I was a disc jockey. Later I would build a radio station in the basement of my parent’s home and using AM & FM transmitters I bought at Radio Shack I would begin broadcasting to my neighborhood for about a three block radius. I began in commercial radio in the 10th grade in high school. A local radio station in my hometown of Pittsfield, Massachusetts decided to start a Junior Achievement company in radio. This was a really new concept in Junior Achievement as all JA companies at that time were production oriented and a radio station would be a service oriented JA company. I was a member of that first Junior Achievement radio company (WJAC) and it quickly led to a part-time job with that radio station (WBEC). Radio would pay for my college education and graduate degrees, both of which were in education. I loved college and could have very easily become a career student. When I graduated with my Masters Degree, there were no jobs in education to apply my earned degrees but there were radio jobs and I went into the radio business full-time as a program director, operations manager and air personality. Deciding what I’d really like to be is a radio station general manager, I knew that I would need to earn my chops in sales and so I quit my job on the product side of the business and started over at the bottom of the sales ladder as an account executive. I quickly rose to sales manager, station manager and general manager. For 27 years, I operated at the market manager level of the radio industry. I’m a Life Member of the New Jersey Broadcasters Association and Radio Ink Magazine has named me one of radio’s best managers. Former professor of broadcasting at the School of Journalism & Broadcasting at Western Kentucky University (WKU) in Bowling Green, Kentucky. I have a successful track record in sales and people development, growing top line revenues, achieving leading audience ratings, reducing expenses and meeting bottom line goals. I’m a recognized expert in radio and media regulations. I’m a turnaround specialist. I'm the founding director of the KBA WKU Radio Talent Institute coordinating a professional faculty of broadcasters who teach broadcast students who qualify and are accepted to attend a ten-day intensive program that trains tomorrow’s broadcasters in all aspects of radio station operations. My specialties include: dynamic public speaker/presenter and sales trainer. I currently teach classes in the Process & Effects of Mediated Communications, Broadcast/Internet Sales, Broadcast Performance/Production, Broadcast Management and the History of Broadcasting in America. I hold a BA in Physics/Education, an MS in Educational Communications, the Diamond CRMC (Certified Radio Marketing Consultant) and the CDMC (Certified Digital Marketing Consultant) from the Radio Advertising Bureau. I’m a graduate of Roy H. Williams Wizard Academy and Gitomer Sales Training. Note: The picture on my blog is when I was invited to do a guest disc jockey appearance on The Legend - 650AM - WSM in Nasvhille, Tennessee (July 2014). For this "Radio Guy" doing a four-hour air shift on this legendary clear channel signal radio station was a dream come true.
February 2, 2020 · 3:00 am

2020 – The Last Year of the Decade

New Decade Begins 2020 or 2021A lot of people think that a new decade began in 2020, but the reality is, it’s the last year of the current decade. 2021 begins the next decade.

The 21st Century didn’t begin in 2000, but on January 1, 2001. The new millennium also began in 2001.

I think what may have confused everyone is the angst so many of us felt when the calendar turned from 1999 to 2000. I remember that New Year’s Eve so vividly because I spent it at my cluster of radio stations in Waterloo, Iowa. Why? Because virtually the entire world was anxious that their computer systems might crash at midnight.

Y2K

Did you forget about the Y2K Bug?

Y2K, short-hand for year two thousand, was a computer flaw — or bug — that was predicted to cause great problems with dates beyond December 31, 1999.

Every company worked feverishly putting in patches that were supposed to fix this problem, but no one really knew for sure if they would.

The fear was that all of our computer systems at the radio stations might not interpret the “00” as 2000 but as 1900.

New Year’s Eve 1999

The CEO of my company’s radio stations commanded that all general managers, operations managers, programmers and engineers be on duty on New Year’s Eve 1999 and be prepared to take the operation LIVE if our computers failed.

I told the staff of my four radio stations what the company plan was, and my director of sales said at that employee meeting, “If you’re going to be here on New Year’s Eve, so are we.” Shelly Routt, then began planning one of the best New Year’s Eve parties I’ve ever enjoyed at our cluster’s headquarters in downtown Waterloo.

Friday Night

December 31, 1999 was a Friday night.

What made this computer bug issue so critical at my radio cluster was, we operated all four radio stations every weekend without a single person on duty. We were fully computer automated.

On a typical Friday afternoon, when the week ended at 5pm, we locked the doors not to return until Monday morning. Think about that, we were running full automation over twenty years ago.

All those jobs that gave new radio people their start in the business, weekends and overnights, were gone.

The talent farm team system was decimated.

25 Dying Professions You Should Avoid

I guess that’s why I wasn’t surprised when a reader of this blog sent me an article from Work+ Money 

about 25 professions that were going away, that BROADCASTERS was fifth from the top.

2020 Vision

The primary reason cited was that more and more listeners prefer streaming over their local, drive-time disc jockey.

Work+Money wrote:

“One in 10 of the nation’s 33,202 radio and television announcers are expected to see their jobs disappear by 2026. Consolidation in the industry, as well as increased use of syndicated content, is fueling the decline. There’s also the explosion of streaming music services.”

Automation

As I went through the list of professions in danger, a singular reason reared its ugly head, automation. Robots, artificial intelligence – both newer forms of automation – were replacing many white collar as well as low skill jobs in the workforce.

robot djIf your job can be replaced by a mathematical equation, a logarithm if you will, consider your future employment to be at risk.

To be perfectly clear, all broadcasters won’t be disappearing, but the profession of broadcaster will be in a state of decline.

College Degree & Broadcasting

The cost of higher education continues to soar, but the payback of a college degree hasn’t kept pace. While the price of consumer goods has increased by a factor of 4 since the late 1970s, getting a college diploma has increased by a factor of 14, according to the Federal Reserve Bank of St. Louis.

Sadly, not all degrees offer the same ROI (Return On Investment), but ironically they’re all pretty much priced the same at any college. According to PayScale a college degree in dentistry sees a dental graduate’s median entry-level salary of $118,800 versus a degree in broadcasting where a starting disc jockey or newsperson can expect an entry-level salary of $40,000.

I never went to college to be a broadcaster. Broadcasting, which I started professionally while a freshman in high school, paid for my college education; both undergraduate and graduate degrees.

What did I go to college to learn? To be a teacher.

It wasn’t until I retired from over four decades as a broadcaster that I would begin my career in education as a broadcast professor at a university.

During that time, I would witness extensive broadcast industry deregulation and consolidation and that led us to the state that broadcasting is in today.

Apprentice Programs

The radio industry needs to grow new talent. It’s time for broadcasters to have an apprentice program in place that allows youth to learn and grow as responsible community broadcasters without requiring a college degree at the outset.

Over time, the broadcast industry can provide “just-in-time-learning” programs that will allow these new broadcasters to grow and expand their skills to take on more and more responsibilities leading to senior management and ownership of radio properties.

The new decade begins in less than a year.

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January 26, 2020 · 3:00 am

The Words You Use Matter

wordsI was reminded of this important statement the other day when I read an article in Radio Ink penned by Larry Rosin, President of Edison Research. Larry’s article was titled “Stop Saying ‘Still’” and you can read it HERE

The point of Larry’s article was when by using the single word, still, in telling radio’s story, we in essence are devaluing the medium.

Weak: Radio is still what people listen to in their cars.

It automatically makes the mind wonder, what else people are listening to in their cars. Or if radio was still important in the car, why do we have to remind anyone of this fact.

Larry did an excellent job of showing how by eliminating the word “still” in that sentence how much more powerful it becomes.

Strong: Radio is what people listen to in their cars.

I Think Versus I Know

When making a sales presentation, one of the phrases I worked to have my students at the university eliminate was “I think this will work.”

When you use the word “think,” the advertiser assumes, that if you don’t know if it will work, s/he’s not going to waste their money trying to find out.

But if you instead say, “I KNOW this will work,” the advertiser will draw confidence from your words that this is something they should be doing.

Transference of Confidence

Sales is the transference of confidence.

If you’re confident in the program you’ve put together for your client, use words that transfer your confidence to your client.

“Think” doesn’t transfer confidence, “know” does.

It’s much the same thing that Larry Rosin talked about in using the word “still” to describe radio’s attributes in the sales process.

Words That Influence

In the world of sales, some words have real “magic.”

“Because” is a magic word. When we were growing up our parents used this word when answering their children’s questions, and as a result we have become conditioned to respond to this word whenever we hear it.

In a sales presentation, adding the words “because this program is very effective” causes the person hearing your presentation to be primed to accept what you’re telling them. This is due to the cause/effect inference.

Add the word “Now” to the sentence can make it even more powerful.

“Because this program is so very effective, you need to be doing this NOW.”

Doesn’t that sound confident? Doesn’t that sound positive? Doesn’t that convey a sense of urgency?

Courtesy Never Goes Out of Style

Two words you can never over use, are “Please” and “Thank You.”

I’m sure your parents told you repeatedly to always ask for things by saying “Please” and whenever anyone did anything for you, to always say “Thank You.” These words still show respect to the people you deal with and you should use them with everyone you meet in the selling process.

Our Favorite Name

Everyone has a favorite name. Their own.

In sales, it’s important to use a person’s name, but not to over use it.

As a general rule of thumb, I suggest using a person’s name in your opening and conclusion and maybe once during the presentation.

Imagine

Now, just imagine yourself making more sales because you are using words that are extremely effective.

Please give it a try with your sales presentations this coming week.

Thank You for reading this article about how the words you use matter.

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January 19, 2020 · 3:00 am

Dislocation is the New RIF

UNADJUSTEDNONRAW_thumb_641For many of you, this past week has been a very stressful one. The world’s largest radio owner/operator, iHeartMedia, announced a countrywide Reduction In Force or RIFs. However, reading an internal memo obtained by All Access, I see that the new term for this is “employee dislocation.”

No matter how your phrase it, a lot of good radio people lost their job this week.

Is Your Iceberg Melting?

Let’s face it, the radio industry so many of us fell in love with, is melting away.

Back in 2009, the book everyone was reading was by Ken Blanchard called “Who Moved My Cheese?” Ken actually published this little 95-page book back in 1999 and it’s still an extremely great read.

But today, maybe the book everyone in broadcasting ought to be reading is “Our Iceberg is Melting and Succeeding Under Any Circumstances” by John Kotter, who is an award winning author from the Harvard Business School.

In Melting, Kotter writes a simply fable about doing well in an ever-changing world.

The fable is about penguins in Antarctica that discover a potentially devastating problem to their home – an iceberg – it’s melting away.

It’s a story that will resonate with anyone in broadcasting, as a new round of “employee dislocations” occur and there are fewer radio stations to relocate to, as this is the same thing that is happening by the other big box broadcasters nationwide.

Kotter’s book walks you through the eight steps that produce positive change with any group. You will not only enjoy the read, but will be guided with valuable insights to deal with our 21st Century world that is moving faster and faster every day.

The Big Take Away

Regarding change, when all employees, corporate and middle management are on the same page, it is amazing what can happen. What I’m hearing from the broadcasters I know, both those that have been RIF’d and those who have not, it is a feeling that there’s a lack of honesty in communication from the top through the entire organization.

“Fool me once, shame on you.

Fool me twice, shame on me.

Fool me three times, shame on both of us.”

-Stephen King

The problem for the leaders of the broadcasting industry is that radio people have been fooled too many times and the level of trust is at an all time low. Daryl Ledyard, who was “dislocated” from a position he’s held at WBBS in Syracuse for over ten years told Rolling Stone “[iHeartMedia is] very much convinced that the local aspect of radio is no longer important.” However, iHeartMedia says in their statement “we will continue to serve every local community in which we operate just as we always have.”

It begs the question of how that will be possible when the number of on-air people have been reduced to one or two or none.

Live & Local?

Over the years, at every radio meeting I attended, the one refrain heard over and over and over was that “the power of radio is live & local.”

In October 2017, the FCC voted along party lines 3 to 2 to eliminate the Main Studio Rule.

When the FCC voted to end that provision in America’s broadcast law, what did that mean to regulations that have been in place since 1934? FCC attorney Gregg Skall explained it this way in his 1991 “Main Studio Rule and Staffing” memo:

The main studio rule as clarified in 1988 requires a station to maintain a main studio within its principal community contour “which has the capability adequately to meet its function…of serving the needs and interests of the residents of the station’s community of license.” That rule has now been further revised to allow a main studio to be located either within 25 miles from its community of license reference coordinates, or within the principal community contours of any station, of any service, licensed to its community of license. (See memo, Revised Main Studio and Public File Rules). Jones Eastern requires the station to maintain a “meaningful management and staff presence” at the main studio on a full-time basis during regular business hours.

You can read the full memo HERE 

Since the introduction of automation systems, syndication, satellite delivery and computer voice tracking, the LIVE aspect of radio has been on the wane. Even in the #1 radio market in America, New York City, stations may or may not have a live operator behind the microphone when you’re tuned in.

In 1967, when I was starting out in radio, we used to have to announce whether a program was live or pre-recorded so the listeners wouldn’t be deceived about the broadcast. In the early days of radio, virtually all radio was live, it was the exception for something to have been recorded.

Today, what you are listening to is more than likely not live but syndicated, voice-tracked or pre-recorded.

With the Main Studio Rule, the goal was, that there would be a live person at the station and the studio would be in the community the licensee was licensed to serve.

Lance Venta writing on RadioInsight on October 24, 2017 wrote “But what will it (elimination of the Main Studio Rule) mean in the short term? Probably not a lot. In the long term, be prepared for a much leaner broadcast facility.” You can read Lance’s entire article “The Radio Station of the Future…Today!” HERE

The National Association of Broadcasters lobbied for the elimination of the Main Studio Rule, and its then executive VP of communications Dennis Wharton said “We’re confident that cost savings realized from ending the main studio rule will be reinvested by broadcasters in better programming and modernized equipment to better serve our local communities.”

Public Safety

When a broadcaster doesn’t have a studio in the local community it serves, it delivers its programming through the internet, satellites, microwaves or wired lines. Broadcasters have been quick to point out how these forms of communication are first to go down in natural disasters.

What seems to be missing in this conversation, is what happens when a local community is hit with a Black Swan Event. I wrote a whole blog article about how such an event could impact communities FCC licensed radio stations are empowered to serve. You can read that article HERE

Those who believe in the unconditional benefits of past experience should consider this pearl of wisdom allegedly voiced by a famous ship’s captain:

‘But in all my experience, I have never been in any accident… of any sort worth speaking about. I have seen but one vessel in distress in all my years at sea. I never saw a wreck and never have been wrecked nor was I ever in any predicament that threatened to end in disaster of any sort.’

-E. J. Smith, 1907, Captain, RMS Titanic

[Captain Smith’s ship sank in 1912 and became the most talked-about shipwreck in history.]

The Future Predicted in 2004

On May 24, 2004, the Federal Communications Commission (FCC) held a “Broadcast Localism Hearing” in Rapid City, South Dakota.  The president, general manager and co-owner of KLQP-FM licensed to Madison, Minnesota (population 1,767) Maynard Meyer addressed the commission.  Telling them:

“I have been involved in the radio business in announcing, sales, engineering and management for about 36 years, all of my experience is in communities of 5,000 people or less.  We personally live in the communities we serve so we know the ‘issues,’ we work to address them in our programming and have been doing so for the past 21 years.“

“A few years ago, many stations operated this way, but much of that has changed for a variety of reasons.  I think the beginning of the end of local broadcast service started in the 1980s when the Federal Communications Commission approved Docket 80-90.”

Mr. Meyer went on to explain to the FCC, how that many communities “on paper” had a local radio station that actually was nothing more than a transmitter being fed from another location tens of miles away.  Mr. Meyer went on to say:

“I don’t think this is the best way to promote local radio service.  From what I have seen through my personal experience, as soon as a hometown studio is closed and relocated, the local service is relocated as well.”

(I’ve edited his comments. The full text can be found HERE)

What do you think?

 

 

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January 12, 2020 · 3:00 am

Radio’s History of Feeling Inferior

Family Listening to Golden Age of Radio“There are some things that will scare you so bad, that you will hurt yourself,” said Molly Ivins. And that’s exactly what I believe the radio industry has been doing to itself for most of its 100-year history.

The Golden Age of Radio

The first golden age of radio was during the 1930s and 40s, and was a period when over-the-air commercial radio was sewn into the fabric of American’s daily lives. It delivered the day’s news and provided entertainment to people struggling with the effects of the Great Depression and a second world war.

Here comes TV

Television was introduced to America at the 1939 New York World’s Fair with a live broadcast of President Franklin Delano Roosevelt opening the fair on NBC’s experimental station W2XBS in New York City.Family Watching TV

Unfortunately, the development of television in America was halted by Japan bombing Pearl Harbor on December 7, 1941 and bringing the United States into World War II.

When the war ended, there were only six television stations on the air in America, three in New York City, one in Chicago, one in Philadelphia and one in Schenectady, New York.

The number of television sets in use in 1946 were about 6,000, but by 1951 that number grew to over 12 million, and by 1955 half of all homes in the United States had a black and white television.

Radio’s Over Because of…

Radio’s inferiority complex began with television, and probably for good reason. Television stole radio’s prime time programs and right along with it, it’s listeners. Worse, radio’s big station owners and radio networks, CBS and NBC, would use radio’s revenues to fund the development of television stations and TV networks.

There were many who predicted that television would be the demise of radio broadcasting.

This was the first known case of “radio’s over because of…”

What’s Killing Radio, Let Me Count the Ways

I worked in the radio industry all of my professional life. Other than earning money as a professional musician early in my working life or as a Broadcast Professor at the end, radio has been my source of income and my love.

During that time, I would hear about the latest new technology that was going to put radio out of business.

  • TV was going to be the end of radio
  • FM was going to be the end of AM radio
  • CB Radios were going to be the end of commercial radio
  • 8-Track Tapes were going to be the end of home & car radio
  • Cassette Tapes were going to be the end of home & car radio
  • Compact Discs were going to be the end of home & car radio
  • MP3s were going to be the end of home & car radio
  • Satellite Radio was going to be the end of radio
  • The internet was going to be the end of radio
  • iPhones/iTunes were going to be the end of radio
  • Pandora & Spotify et al were going to be the end of radio
  • YouTube was going to be the end of radio

Have I missed any?

FCC Symposium Sees Radio Industry Challenged by Competition and Regulation

The FCC held a symposium at the end of 2019 to solicit things it needed to be addressing for the health of the radio industry. Fingers, by the invited panelists, were pointing in every direction, but at themselves.

The radio industry believes it can make itself better by more consolidation and less regulation. Yet when I look at the history of radio, its most successful years were during a time of intense regulation and severe ownership caps.

However, it amazes me that the only answer offered continues to be the same one, that to my eyes and ears, got the radio industry into this predicament in the first place.

Don’t it always seem to go
That you don’t know what you’ve got
‘Till it’s gone.
They paved paradise
And put up a parking lot.

-Joni Mitchell

What’s Radio’s Real Problem?

radio signWhen television came along and took away radio’s people and programs that were attracting its large listening audience, it was forced to re-invent itself.

Radio dropped its block programming and began programming music. The transistor made radio portable. Radio personalities, promotions and new music made radio exciting to a whole new generation of listeners.

One of the people at the FCC’s symposium was Karen Slade, VP and GM of KJLH Radio in Los Angeles. Instead of the 30,000 foot view of radio’s current situation being shared by the radio owners and CEOs, she said she saw the problem from about ten floors above street level. She said her radio station had 500,000 listeners but that she was trying to reach more listeners through a variety of other platforms. My question is why?

For my entire radio career, I don’t think I ever managed even a cluster of radio stations that delivered that many total weekly listeners. Yet, my radio stations were very successful.

I managed a radio station in Atlantic City that had about a tenth of that many listeners and still delivered a million dollar bottom line to the stakeholders, plus we delivered results for our advertisers.

Radio’s real problem is not investing in what it already owns. Radio instead thinks the grass is greener in someone else’s media playground.

Smart Speakers

Forbes says smart speakers are the future of the audio. AM and FM radio is available via smart speakers, but so isn’t the entire world of audio content.

It’s estimated that smart speakers will be in 75% of American households in five years. Smart speaker reach had already passed a tipping point, before this past Christmas’ robust speaker sales, with 41% of American homes owning at least one of these devices.Child using Smart Speaker

So, what makes a smart speaker owner choose an AM or FM radio station’s content to listen to versus a pure play or even TV audio content? Let me use television as an example to demonstrate what I think matters.

Why does Stephen Colbert’s Late Show reach 3.1 million nightly viewers versus the 1.8 million viewers that both Jimmy Kimmel and Jimmy Fallon combined reach? Each of these shows look pretty much the same on paper. The difference can be found in the personality that presents the various program elements.

Radio stations used to understand how important the air personality was to the success of the station and its revenues. Radio promoted its air personalities on billboards, buses, on TV, direct mail and in print.

George Johns wrote about the time he hired a competing air personality in his market and paid him to sit on the beach for a year to wait out his non-compete contract. At the end of the year, he put him on the air in morning drive on the radio station he owned and was rewarded with huge ratings and revenues.

When Larry Lujack moved between WCFL and WLS in Chicago, his listeners and revenue moved right along with him. They didn’t call Uncle Lar “Super Jock” for nothing.

Mel Karmazin knew that Howard Stern would change the fortunes of Sirius Satellite Radio when he hired him away from his over-the-air commercial radio network. While Howard and SiriusXM prospered, his former radio properties became a shadow of what they once were.

Everyone I know who ever fell in love with radio growing up, has stories about the radio personalities that they couldn’t live without. My students at the university told me they would listen to their hometown radio personalities on streams in their dorm rooms.

Sadly, it seems like every day I’m reading about tenured radio personalities being let go. The very people who spent years building an audience are disappearing.

As Molly Ivins saw so clearly, sometimes there are things that scare us so badly, we hurt ourselves.

 

 

 

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January 5, 2020 · 3:00 am

How Do You Spend Your Time?

U S Music Industry Revenues 1H 2019When this pie chart was posted on social media, it immediately captured my attention, by showing where the United States Music Industry is making its money. You can read the Mid-Year 2019 RIAA Music Industry Revenues Report HERE.

Total revenues were reported to be growing at 18%, with 80% of the industry revenues coming from streaming. By comparison, the radio industry ended 2019 up 2% and the inflation rate for the United States for 2019 was 1.7%.

Going Apple

I’ll admit, I was late to the Apple party. When I was a broadcast professor at Western Kentucky University, Steve Newberry, EVP with the National Association of Broadcasters, and I were having lunch one day, Steve asked me if I had an iPad. I said “no, and I didn’t know why I needed one.” Steve said, well I can’t explain it, but once you get one you’ll wonder how you lived without one. So, I got one. It would be my second Apple device, the first being an iPod Classic. I purchased my iPad2 on Black Friday in November 2011.

Blackberry to iPhone

I had owned a Blackberry Pearl “smartphone” since my days as a Market Manager at Clear Channel, I loved all it could do and I loved its compact size. But in less than a month of owning and enjoying my iPad2, I would upgrade from my Blackberry to an iPhone4S in January 2012. In 2015 I would switch my university desktop computer from a Dell to an iMac, and today I have added Apple TV for streaming my video entertainment.

One of the wonderful things about the Apple operating systems are that once you know how to operate one, you can operate them all, and they are very intuitive.

iTunes Match

When I got my iPhone4S (the “S” stood for Siri and it was the first introduction of voice command, that has since been joined with offerings by other companies such as Amazon’s Alexa and “Hey Google”), I immediately added a couple of other Apple services like iCloud and iTunes Match.

iCloud backs up all my data and iTunes Match makes it easy for my music library to be available on all my Apple wireless devices, which in 2012 was my iPhone4S and iPad2.

iTunes Match is an annual subscription service, that for me, renews every November for $24.95.

This year after it renewed for 2020, I realized that since owning my Amazon Echoes, I really never use my music library on iTunes anymore. It so much easier to just say “Alexa, play…”

Streaming

I’m sure I own more AM/FM radios than you, unless you’re also a radio geek, then you might own as many as me or even more. But these days, the radios throughout my house broadcast whatever I stream via my Whole House FM Transmitter.

I may stream music from Amazon Prime or Pandora or from one of my favorite internet radio stations, but I never change the dial position on any of my radios because I simply need to tell Alexa to change what I’m streaming from virtually anywhere in my house. (That device has incredible ‘hearing.’)

When we go to bed, one of the things Sue and I especially enjoy is asking Alexa to play some of our favorite songs. Alexa’s the only “DJ” I’ve ever known to not only take requests but play them for you as soon as you ask her to.

You Are No Longer in the Radio Business

This year during Radio Ink’s Forecast 2020 this year, Scott Flick told the audience “Whether you like it or not, you are no longer in the radio business, but the audio business.” Today, the competition is not another radio station or even another media source, but the competitive landscape is for people’s time. We live in a world where a plethora of options can fill our time.

Relevancy Replaces Local

What is local to you? The price of gas at your local pump? The price of goods at the place you shop? The quality of the air you breath or the water you drink? I’m sure you answered, they all are. And chances are not any of them are produced locally, but somewhere else in the world.

Local today is planet earth.

What will make any media property worth a person’s time will be how relevant it is to the person accessing it.

Relevant radio will be one that is closely connected with its audience.

 

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December 29, 2019 · 3:00 am

Best of the Blog 2019

DTB Best of the BlogOn this last Sunday of 2019, it’s tradition to look back at the year just past and share with you the Top 5 Most Read and shared blog articles of 2019. Maybe you missed them or perhaps you’d like to read them again.

To date I’ve published 281 articles that have been viewed 188,000-times around the world.

Most Read Article of 2019

My most read article of this past year was “What’s the Purpose of a Radio Station?”

It was published on September 8, 2019 and examined how the role of radio has changed since it was founded almost 100-years ago.

Today’s communications company needs to clearly define its mission and needs to earn the trust of all of its stakeholders. That means building trust between its employees, advertisers and listeners.

We need to stop thinking of “radio” as AM or FM.

We need to think of radio as being the audio leader for creating an environment for convening and supporting groups.

We need to be preparing for a future that is still coming into focus.

Read why this article was the most read of 2019 HERE

Second Most Read Article of 2019

After I sat-in on a webinar in April of this year, I wrote an article lamenting how the radio industry doesn’t think anyone over 55 matters. The world economic forum said for the first time in the history of the world, there are more people living today over 65 than there are under 5. The article was titled “You’re Not Talking to Me.”  The amount of reads and comments almost tied that of the article above. You can read it HERE

Third Most Read Article of 2019

Readers loved learning about radio’s “super power” that will allow it to cut through the plethora of media choices in the 21st Century. The question radio broadcasters need to be asking themselves is, why aren’t they leveraging radio’s most powerful asset? The article was titled, “A New Direction for Broadcast.”

The article created a lot conversation about radio’s mission for the future. You can read it HERE

Fourth Most Read Article of 2019

We all know that all traditional media is having to deal with disruption. The question posed by this article from June of this year was, “Is Radio Being Disrupted or Simply Lacking the Human Factor?”

Radio needs a visionary leader.

Let’s consider what Steve Jobs gave Apple upon his return, and leading the company out of near bankruptcy; a vision. Jobs then backed up his vision with management fortitude and people with the technical skills to make the new Apple vision a reality. It was those human factors that carried Apple to become one of the most valuable companies in the world.

Imagine that same kind of leadership for radio in the 21st Century. Read more HERE

Fifth Most Read Article of 2019

We live in a world of “more, more, more.” In the article that kicked off 2019 in January, I pondered the question: Can we have too many radio stations on-the-air? The article was titled “Too Much Is Not Enough.”

The value of a broadcast license was being a limited commodity, and as such being granted spectrum on the public’s airwaves benefitted the community, the advertisers, the listeners and the broadcasters.

The internet has created an infinite radio dial and has challenged the value of an FCC broadcast license.

The FCC’s inability to protect the AM spectrum from the myriad of electrical devices that produce an ever increasing noise floor, has doomed the future of the senior band as it closes in on a century of service.

Unless something is done, I fear the FM band will suffer a similar fate.

The article drew a lot a response and you can read it again HERE

Most Read Articles, Period

Two articles I’ve written, continue to see quite a bit of traffic and continue to be far and away the two most read on my blog. They are “SiriusXM Radio is Now FREE”  and “The Day the “Dumbest Idea Invaded the Radio Industry”.

Both articles have now been viewed over 18,000-times.

The record holder for any of my articles, for the most reads in a single day is “We Never Called It Content.” 3,587-people read that article when it was published on Sunday, September 6, 2015. To date, the article has registered 4,901-reads and 67-comments.

Why I Blog I blog for broadcasters, educators and students. I blog to provide media mentorship and to pay-it-forward to the broadcasting industry that I have been a part of for over 50-years. I’m grateful for the more than 142,000 people from all over the world who have visited my blog site (https://DickTaylorBlog.com) to read an article that caught their interest.

FREE SUBSCRIPTIONS You can subscribe to this blog for FREE and get a copy of each week’s article delivered to your email IN BOX every Sunday morning. To subscribe, simply go to the bottom right-hand corner on your screen and click on the FOLLOW button. (If you’re accessing this blog via mobile phone or tablet, that button may not be visible, so be sure to do this on a computer or laptop.)

Thank You for reading, next week I will begin my sixth year of blogging with all new articles.

Together we can all learn from one another by sharing our experiences, knowledge and wisdom. Feel free to contribute your thoughts to the discussion in the comments section, I read every one of them.

Happy New Year!

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December 22, 2019 · 3:00 am

Grateful for Your Readership

Merry-Christmas

Back next week with the year’s most impactful articles

on DTB in 2019

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December 15, 2019 · 3:00 am

Why?

Why why whyIt’s not unusual for little boys and girls to ask the question “Why?” They ask it a lot.

Why? Because they want to learn, to know why things have to be that way.

But what happens to the person who is asked the why question?

They are forced to think about it, sometimes even reassess the answer they knew and wonder if it was really the right answer or merely a convention. In other words, is the reason simply because, it’s the way something has always been done?

It causes one to consider that maybe things didn’t really need to be done that way, and could be done differently.

What If?

While why questions open our minds to new thoughts and opportunities, “what if” questions are like a fork in the road. They can take us in new directions.

For example, “What if radio stations only aired a single commercial in a break?” Or, “What if all radio commercials were delivered live by the radio personality?”

Edison Research revealed at this year’s Radio Show, that people would change radio stations or stop listening all together due to basically one of three reasons: 1) forced change, 2) engagement and 3) commercials.

Forced change was defined by a loss of signal or a bad signal. Engagement was described as boredom, didn’t like the song, the personality or subject matter. And I think everyone understands the tune-out factor of commercials to radio listeners.

Commercials

Why do commercials have to be a listener tune out? What if commercials caused radio listeners to lean into their speakers and pay close attention?

My first personal experience with doing just that was when I listened to Paul Harvey News & Comment and he said, “Page Two.”

Paul Harvey did his sponsor’s commercials live. He did them with passion and enthusiasm. The result was people listened, and even more importantly, they bought the products and services he told them about.

Podcasts

I’ve noticed that podcasters usually have a single commercial in their program and is usually delivered by the host of the podcast. What if that’s the reason podcast commercials deliver such powerful results and more advertisers are considering using podcasts as part of their advertising program.

Same, but Different

In my radio management career, I had the opportunity to live and work in different parts of the country with some fabulous radio professionals. The radio business is an identical business everywhere in America, but back in the days before consolidation and the concept of “Best Practices,” radio people tended to innovate the creative process in completely different ways. It’s one of the reasons many, my age, loved to DX AM radio signals after sunset.

The Innovators

I believe some of the best innovators for setting the course for radio in 2020 are working for you right at this very moment. They aren’t necessarily the “A players” or even the most focused ones, but they are the ones that are asking “Why & What If” and are continually looking for new problems to solve.

If you create a culture within your radio station that encourages that kind of inquiry, a culture that continually asks “why” do we always do things this way and “what if” we did things differently, radio for the 21st Century will begin to be born.

If you don’t, your business is ripe for disruption by another media innovator.

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December 8, 2019 · 3:00 am

Has Radio Become a Commodity?

commoditiesBy definition, a commodity product lacks a unique selling point. Two examples of what I mean are lettuce and pencils. No one has a brand favorite of either. To the consumer of both, they’re all the same. Commodities are interchangeable with other products or services, widely available, and therefore undifferentiated except maybe by price.

How about Radio?

Recently, an administrator of a radio group that I’m a member of on Facebook posed this question to the group “Rick Sklar once said jocks are like spark plugs and can be replaced with another one. What do you think?”

Now for those readers that may not be familiar with the name Rick Sklar, he became program director of WABC – 770AM in New York City in 1963. With WABC’s clear channel signal, a tight playlist that targeted teenagers and air talent which included Dan Ingram, Ron Lundy, Harry Harrison, Cousin Brucie, Chuck Leonard and Charlie Greer, Sklar made Music Radio 77 into the most listened to radio station in North America from the mid 60s to the late 70s.

Needless to say, the comments by former air personalities in the group took issue with this “spark plug” analogy, me included.

Unique Air Talents

One-of-a-kind radio personalities built radio into the listener favorite that it’s enjoyed for nearly a century. More recently, there’s Rush Limbaugh, Howard Stern (who said he was influenced by Arthur Godfrey), Paul Harvey, Super Jock Larry Lujack, Robert W. Morgan, The Real Don Steele, Dave Maynard, Joel Cash, Dale Dorman, Larry Justice, Jackson Armstrong, Salty Brine, Bob Steele, Dickie Robinson, Danny Neaverth, John Records Landecker, J.J. Jeffrey, Bill Bailey, Big Ron O’Brien, Don Imus, Bob Dearborn and so many more. Those are just some of the names that inspired me to pursue a 50-year radio career.

Each of these radio personalities is unique and the shows they presented attracted an audience that was loyal to their style of broadcasting. They were anything but, a commodity.

Computer Automation

With the advent of computer automation, the concept of voice-tracking was born. Now a few disc jockeys could be heard on-the-air over a multitude of radio stations across America. Unfortunately, this meant that customizing their radio shows to a particular radio market had to be eliminated and the DJ patter had to be appropriate for all markets the program was airing in. It became watered down and because all big box radio operators were employing the same “Best Practices,” the ownership of the station really didn’t matter as everything began to sound the same.

Contests became nationally oriented, jingles (if there were any) all sounded the same, and playlists, which once reflected regional differences and artists, were now homogenized.

On Air production, which was once an art form in and of itself, was now also computerized. The result being a disjointed, sloppy and anything but smooth radio experience.

The result of all of this was radio being turned into a commodity.

Culture Shock

“Technology is enabling great gains in convenience and diversity,” says Tyler Cowen, professor of economics at George Mason University. “What is being lost is a sense of magnificence.”

He goes on to say

“It is possible we will look back on the present day as a special time when both patterns of cultural consumption could be enjoyed in tandem and enriched (by) each other. But I suspect not. As today’s over-50 crowd slowly passes away, and our experiences fade from collective memory, I wonder if the world might be in for a bigger cultural shock than we currently realize.”

 

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December 1, 2019 · 3:00 am

Radio’s Brain Challenge

radio on brainI often wonder if today’s youth would gravitate to the style of radio that attracted me to make radio broadcasting my career for five decades. Would they be attracted to a Dan Ingram, Robert W. Morgan, Dave Maynard, Ron Lundy, The Real Don Steele, Big Ron O’Brien, Larry Lujack or any of the countless other personalities that so influenced me as I was growing up?

Spoiler Alert: probably not

Old Brains vs New Brains

Our brains are wired by our experiences.

Those of us who grew up in the 60s, most likely had a transistor radio that only received Zenith RadioAM radio. Mine was a Zenith Royal 50 that came with an ear phone, that allowed me to listen to the Red Sox while in elementary school or to radio stations from far, far away after it was ‘lights out’ and I was supposed to be asleep.

This is an advertisement for that radio.

I saw it in Bristol, Tennessee at the “Birthplace of Country Music Museum.” I’m finding that a lot of my career memories are now museum pieces.

My brain was originally wired for AM radio, then FM stereo radio and all of the great radio personalities, promotions and stationality of that era.

More recently my brain has been wired for streaming audio and the convenience of playing anything that fits my mood via an Amazon Echo.

But anyone who has grown up in a world where streaming audio has always been there, has had their brain wired for only this kind of world, not the world of the 20th Century.

Classical Music’s Challenge

Classical music venues, including radio stations, are searching for new audiences as their current audience gets older.

With the typical American adult spending eleven-plus hours-a-day connected to media, today’s musical consumer can’t help but have their brain wired in a new way. Most of that listening is via computer speakers or wireless ear buds, not known for delivering the highest quality sound, but very convenient.

Classical music aficionados are all about quality of sound, so huge sums of money are spent building acoustically perfect auditoriums that often are in locations that are anything but easy for people to access.

People want to listen to music everywhere; in cars, on buses, on trains & planes, and while walking on busy city streets. They don’t mind that the sound quality is less than perfect because convenience for them rules.

Our Brains Re-wire Quickly

To give you an example of how quickly our brains can be re-wired, V.S. Ramachandaran did an experiment where test subjects were shown a group of black dots on a white page. After studying the dots, participants soon began to see the form of a dog. MRI scans were used during the process and monitored participant brains being re-wired. Once the dog was seen, participants could not look at the paper again without immediately seeing a dog. Their brains had been re-wired that quickly.

On Demand Entertainment

I’ll admit it, I want my entertainment – audio or video – immediately available when I want it. My radio and television habits are nothing like they were when I was growing up when the only media I could see or hear came through the ether.

Initially cable TV and the TV remote control re-wired my brain for television viewing, but nothing has impacted my home media entertainment habits like streaming and on demand. Be it audio entertainment via our Amazon Echoes (now numbering 3) or video entertainment via Apple TV or Firestick, everything now is on demand to match our mood thanks to streaming via the internet.

Is It Real or AI?

Artificial Intelligence, or AI, has gotten so sophisticated that they are “paving the way for “deepfake” videos, content that falsely shows people saying and doing things they never said or did,” says CNBC.

Just the other week I read where James Dean, who died 64 years ago, will be starring in an upcoming movie about the Vietnam War. This has been made possible by the use of computer-generated imaging of James Dean.

A New Radio Format

Larry LujackThat got me to thinking that maybe a new radio format could be created bringing back deceased personalities like Robert W. Morgan, Dan Ingram, The Real Don Steele, Big Ron O’Brien, Ron Lundy, Larry Lujack among other greats by using the power of artificial intelligence. These incomparable radio personalities would “live again” via talented writers and programmers who would tell them what to say. Can you imagine how it might sound?

It would be like the “DJ Hall of Fame” on Rewound Radio, only the weather forecasts, the news, the community events etc. would all be current and up-to-date.

Which brings me back to how I started this article, would the radio listeners of today listen? Would their brains be so completely re-wired that they wouldn’t find it appealing? I fear they wouldn’t. Just as Vaudeville shtick stopped appealing to the generations of audiences with access to movies, television and radio.

In the end, doing something new means doing something fundamentally different.

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If you’d like to know more about how advanced Artificial Intelligence has become, watch this five and a half-minute YouTube video. AI can clone your voice after listening to it for just 5-seconds. Click HERE

And for a really deep dive on how AI will change our future in ways we never imagined, watch this two-hour FRONTLINE report from PBS HERE

 

 

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