Growing up telling mom or dad that I wanted something now, got the usual response of “you will have to work for it” or “you’ll get it when it’s ready.” Learning that good things come to those who wait was part of my maturing process.
But not any longer.
I remember when I wanted to know about something, I either had to spend some time going through our family’s World Book Encyclopedia or take a trip to the library. But not any longer, I just Google it.
Alexa
I’ve been able to stream radio around the world for years, but it never became easier than when Alexa entered my world. Now, anything I want to know or hear, I simply ask Alexa, and that little genie in my Echo serves it up. My wish is Alexa’s command.
FOX TV
Remember when we used to have television seasons? Every fall, I couldn’t wait for TV Guide to arrive to plan out my TV viewing strategy. ABC, NBC and CBS would introduce lots of new shows every fall and it was a big deal.
Then FOX changed things up while working to become America’s fourth television network. FOX began introducing new shows during the summer, and winter break, while ABC, NBC and CBS were showing re-runs.
Now new television programs are a year-round affair. Gone are pilots, re-runs and the fall season being the only time networks introduce brand new shows.
Netflix
But the most dramatic change to the introduction of a new television series happened five years ago when Netflix started releasing an entire season’s worth of shows, all at the same time. Netflix now gave viewers a choice in how you could watch a new season. You could watch on a weekly basis, watch a new episode every night, or binge watch the entire season.
Binge watching became the preferred method.
Disney+
Which is why I was surprised to hear Disney+ announce that it would be releasing its new shows an episode a week. History has shown with many different products and services, that you can’t go back to the way things used to be. I wish the mouse house good luck.
Knowing Your Audience
Netflix spends a lot of time trying to understanding what their subscribers want and like. They’re adamant that releasing an entire season all at once won’t ever change. They cite two reasons for this:
- TV viewers have moved away from appointment viewing in droves, preferring to watch shows ON DEMAND, often by binge watching, and
- 2) Netflix has found that people tend to watch only one show at a time. In other words, once a Netflix viewer finds a television series they like, they will watch all the episodes of that program before moving on to another show.
Netflix knows a happy customer remains a paying customer.
Reflecting on my own Netflix viewing habits, I would have to agree that I’m hooked on the concept of ON DEMAND television viewing and when I start a Netflix TV series, I watch the entire series, usually several episodes a night, until I’ve finished it. I’ve watched Downtown Abbey that way twice now.
Radio vs Podcasting
Is there a lesson for radio broadcasters from what I just shared about television viewing habits? I think there is. Programmer Steve Goldstein puts it this way, “Traditional radio – by design – is a lean-back business. Podcasting is a lean-in business.” That perfectly describes the difference between Netflix (lean-in) and broadcast (lean-back) commercial television.
These changing media habits are not just a temporary thing.
These changes in how people want to access and use media are the future, and we can’t wish the past back, no matter how much we might want to.
Goldstein says a podcast needs to be “thumb stopping.” By that he means the listener doesn’t exit the program and move on to something else with a press of their thumb.
Because of push button pre-sets, radio stations know all too well how easy it is for car radio listeners to change stations when something they don’t want or like comes on. Today, it’s in the car where most broadcast radio listening takes place.
Sadly, radio operators aren’t acknowledging this reality in the digital world.
Mad Men
Matt Weiner, the creator of the Mad Men television series that played on A & E, said that if he ever approached Netflix to run one of his shows, he would try to convince them to release the episodes on a weekly basis.
It’s the same kind of thinking old timers in radio might suggest when they talk about how to make radio great again.
What would Netflix tell Mr. Weiner if he pitched his idea of releasing his programs a week at a time?
“He would lose,” said Ted Sarandos, Netflix’s content chief.
Radio should think of this reality as its “canary in the coal shaft” moment.

A reader of this blog recently asked me if things would one day return to “normal.” They said that over the past ten years, they’ve moved beyond wondering “why” there have been so many massive changes and disruptions in our lives, pondering now if things will ever settle down.
The other evening, I re-watched the excellent Tom Hanks movie about Fred Rogers, “

COVID-19 will change our world in so many ways. Dr. Anthony Fauci said he hopes the world will end the custom of handshakes going forward. It’s a custom that dates back to the 5th century B.C. in Greece. It was a symbol of peace and a way to demonstrate that neither person was carrying a weapon.
The current pandemic is not a sporting event. We are either all winners or we are all losers. Unlike anything in our lifetime, we are all in this together, at the same time, on every continent.
The headline read, “The Price of Wine is Dropping Fast.” Being a wine drinker, I wondered what was the reason for this downward price spiral and it turns out that it’s due to a surplus of California grapes. (Note: this story broke before the COVID-19 Pandemic. I’ll have an update on how that’s impacting wine sales at the end of this article.)
Today’s blog was written by the love of my life & pandemic partner, Sue Towley
We are living in a surreal time. The birds are singing, the trees and flowers are blooming and yet, life is anything but what we used to call normal.