Day of Reckoning

20There’s an old saying “Nothing lasts forever.” Do you remember flying on TWA or Pam Am? How about shopping at Woolworths? Broadcasters will remember names like Group W Westinghouse Broadcasting, or Taft Broadcasting, or Nationwide, or RKO General that would put the successful Bill Drake Top 40 format (with the non-stop innovations & promotions of 93-KHJ’s Ron Jacobs) in major cities across North America. They’re all now a memory.

In a time of limited radio signals, radio could control its inventory and increase stakeholder ROI by raising rates as it increased the size of its audience. That’s now a memory.

Next came the Local Marketing Agreement (LMA) to soak up all those Docket 80-90 FM signals that were squeezed into the FM band but found themselves economically challenged. More signals meant a new way to make more money. That’s now a memory.

LMAs were “training pants” for the Telcom Act of 1996 that would unleash a consolidation of radio and television ownership like the world had never seen. Companies would rush to acquire as many radio signals as they could as fast as they could. And do what with them? They would figure that out later was the common response. Owning more stations was a way to make more money, until it wasn’t. That’s now a memory.

You might have thought that would have sent a message that there are limits. It didn’t.

Today the game is translators. And the number of radio signals continues to grow, all seeking funding through advertising, just like every other form of media out there today.

So is the ad pie growing? Not according to Adam Levy at Motley Fool who saw advertising drop nearly 4 percent in the second quarter of 2015.

When the advertising pie isn’t getting bigger, two things usually happen: 1) budgets get cut and people lose their jobs and 2) more spots are added to the hour. Unfortunately, all through consolidation and the Great Recession radio companies have been doing both. They are like the Federal Reserve wondering what you do when you already have cut the interest rate to zero to stimulate the economy. Not a fun place to be.

Suggested Solutions

 Not to be all doom and gloom on you, I think there are some things that can be done to turn things around. The first thing is to focus on something and own it. Steve Jobs would put it this way “Just get rid of the crappy stuff and focus on the good stuff.” The way Jobs took Apple from near extinction to the world’s most valuable company was by his relentless focus on creating a small number of simple and elegant products.

Seth Godin calls it finding and serving your tribe. Radio needs to give up the quest to be all things to all people and learn to be something some people can’t live without.

Some stations can be the national brand in town, but everyone can’t. Likewise if people can get what you do someplace else, then why do they need you? This is the secret of “less is more.”

Radio stations need to have the agility to make decisions on the front line. Top down management is out, front line management is in. Mary Berner, the new CEO of Cumulus gets it. She has been reported in the trades saying “Cumulus will rely less on top-down management and more on letting managers do the job they were hired for.”  She also understands that while IoT (Internet of Things) is the future, it’s not the place Cumulus needs to focus on today. It’s about changing the culture and the way the company operates first. Getting the programming right and improving sales of those radio programs next.

I remember when I starting working for Clear Channel and hired to turn things around in my market, the company had a big push on selling the web and developing that component. I told my sales manager after the conference call ended that was not going to be the case for us. First we needed to get the programming and radio sales on fire and then – and only then – would we begin tackling our web based program. It worked too.

The hardest thing sometimes is not doing things, but figuring out what to stop doing. Jobs was good at this at Apple. You need to invest some serious thought about what you need to stop doing in your radio property. Again, less IS more if done right.

And the last suggestion I have is directed at colleges and universities. We need to be focused on the business model of radio and putting more of a focus on the business side of radio and radio sales. Radio owners and operators I talk with aren’t clamoring for more DJs or news people like they are for more sales people and innovators that will create the next revenue stream for their property.

In the end, your audience size won’t matter if you don’t have a business model to monetize it.

 

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Get The Led Out

mrr_peabody_canvasLed for Lunch (an hour of Led Zeppelin music) pre-dates a lot of things, not the least of which is my iPhone. But this radio programming staple along with “Two-fer Tuesdays” and “Million Dollar Weekends” (in a billion dollar world) remain on so many radio stations. It’s like Mr. Peabody’s Way-Back Machine broke down in 1972.

My iPod contains a large variety of music. You would probably toss your cookies if you had to listen to it. Variety has always meant something different to each individual. That’s why radio stations that promote “the best variety” are usually wrong with a wide variety of listeners. Another worn-out, if ever appropriate, positioning phrase.

Howard Stern and Adele have a lot in common. They’re one-of-a-kind. They both understand they are not for everyone and they don’t care. We are attracted to people like that. Successful radio stations are like that.

When CBS lost Howard Stern to Sirius Radio, it suffered a meltdown. When Comedy Central lost Jon Stewart, it didn’t. Why? Comedy Central seized the opportunity to move in a new direction by attracting younger demographics, as well as increasing its black and Hispanic audience. It also read the tea leaves and made the show more accessible on the social media platforms. The result is the show is doing better than Stewart with where the “cut-the-cord” millennial’s are getting their media fix. Radio needs to embrace this changing audience usage pattern and have fulltime people paying as much attention to IoT (Internet of Things) as they do their over-the-air product. (Personally, I love both the new Daily Show & Nightly Shows and they are becoming a habit.)

Speaking of habits, they take a long time to cultivate, but once you get people in the habit of doing something, they aren’t quick to change. (It’s the reason I publish this blog every week. I’m trying to get you in the habit of expecting it and reading it.) Too many radio operators, in the name of budget cuts, eliminated the very reason many listeners had the habit of tuning into their radio station. Personalities are what differentiate a radio station and create the habit of daily listening.

Personalities and radio stations that are part of the fabric of the community will be found on every radio, including the new digital dashboards appearing on the latest vehicles. If people want what you create, they will find you.

The art of the tease has changed in a world with smartphone access to Google. If you tease a viewer or a listener, you better be the only place they can get the pay-off or you have effectively sent the person packing for another source.

Demographics are so yesterday. Psychographics are today. I like many of the same forms of entertainment that my grand kids like. (They also probably can operate my smartphone better than I can.) If age was ever a good way to define listeners or viewers, we definitely know it isn’t now. Pick a tribe you want to super-serve and then do it relentlessly.

What should you focus on most? Everything. The devil’s in the details and no one’s focused on the details anymore. All great entertainment is laser focused on the details. Go see a Cirque du Soleil performance if you need an example to emulate or watch the coaching staff instead of the playing field during a college or NFL football game.

Nothing stays the same. You’re either getting better or getting worse.

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Have We Been Here Before?

19As the clock was approaching midnight and people were anxiously waiting to ring in the New Year, many others were just anxious over the future of their streaming radio stations. Live365 put out a press release titled “Live365, Internet Streaming Leader, Downsizes and Looks to New Options in 2016.”

What Live365 said was that due to the new Copyright Royalty Board rates for 2016-2020 its small to mid-size Internet broadcasters would now be faced with “prohibitively expensive” fees for legally streaming copyrighted musical content. Live365 also said that it was losing the support of its investors as well, forcing it to significantly reduce staff. Live365’s Director of Broadcasting, Dean Kattari, said “The true value of Live365 lies in its diversity of content – it’s a sanctuary where you can hear music and other content that is so unlike the template broadcasting that is heard on most terrestrial radio. It would be a great loss for this to all go away.”

History doesn’t repeat itself, but it does rhyme. –Mark Twain

 I’m sure that Hugo Gernsback and Hiram Percy Maxim could empathize with the plight of Live365. Back before big business and government created the broadcast system we use today, amateur radio operators controlled the airwaves. It was an open medium allowing individual access, little centralized control, not all that different than the way the Internet began.

Early amateur radio operators had this vision for radio and for more than a decade this was the dominant model for the medium. What ended this form of radio was big business and government coming together and crafting a highly centralized, one-way, restricted-access system that became the broadcasting we know today.

The past actually happened. History is what someone took the time to write down.–A. Whiteney Brown

 Early radio was two-way communication. Learned men were invited to give speeches on important issues of the day. People shared information about their community, as well as reported news, sports and weather. The first disc jockeys were amateur radio operators that played records.

The American Radio Relay League (www.arrl.org) published an editorial in its magazine QST in 1921: “Do you realize that our radio provides about the only way by which an individual can communicate intelligence to another beyond the sound of his own voice without paying tribute to a government or a commercial interest?” Hugo and Hiram were making the case for airwaves that belonged to the public and would be minimally controlled, available to every citizen and allow for the two-way exchange of ideas and communication. Good behavior would be enforced by the community of broadcasters using the medium. This is virtually the same way the Internet was conceived by its innovators.

When businessmen saw a commercial, money-making opportunity in radio, things changed.

I believe that the more you know about the past, the better you are prepared for the future. –Theodore Roosevelt

 Amateur radio would end the way it had been operating in 1922 when big business and the American government implemented new regulations for radio broadcasting that would benefit the business broadcaster. Among the changes were prohibiting amateur radio operators from broadcasting music, talk, weather, news or sports; the very things amateurs pioneered for over a decade of operation.

It is history that teaches us to hope. –Robert E. Lee

 I never knew the radio of Hugo and Hiram. I also missed the “Golden Age” of radio before the introduction of television. I was a child of the transistor, disc jockey, Top 40 era of radio. To me (and many others of my generation) this was radio’s magic moment.

As we approach 2020 and radio’s 100th birthday, the birthday we are celebrating is that of big business radio and not the radio of Hugo Gernsback and Hiram Percy Maxim. I’m sure they would say there’s nothing to celebrate, only morn.

But I would respectfully disagree.

I love the radio I grew up with. I wish it had never changed. But change is life’s only constant.

My broadcast students are in love with the radio they are learning, will soon take over operating, and make their own. They’re also using all the digital tools available to create it.

If radio is to prosper and continue to play a role in the society of tomorrow, it’s important that the next generation be given a chance to innovate the medium.

Understanding the past is an important part of media mentoring the broadcasters of tomorrow.

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Looking Back at My 1st Year of Blogging

635867993253266683346579856_blog4Hard to believe I started this blog one year ago. It seems like only yesterday. Ironically, it was Sunday, January 3rd – the same date as today’s date.

Those early days were pretty lean when it came to readership, only a couple of folks to a couple of dozen in those first cold and blustery winter months of 2015. Most blogs – like most diet/exercise programs begun with a new year – last about four months. This blog is celebrating its 1st birthday and its readership has grown dramatically. Thank YOU for being a reader.

 Here were my top 3 most read blog posts of 2015:

We Never Called It Content

Larry Lujack, The Real Don Steele, Robert W. Morgan, Dale Dorman, Ron Lundy, Salty Brine, Bob Steele, and so many, many more. These names I’ve dropped are all no longer on the radio. Terrestrial radio anyway. We radio geeks like to think they are now Rockin’ N Rollin’ the hinges off the pearly gates. https://dicktaylorblog.com/2015/09/06/we-never-called-it-content/

Top 3 In-Demand Radio Jobs

What is the future for jobs in radio in our digitally connected world? Three jobs in particular stand out as being in demand right now and look to be still in demand as radio celebrates its 100th Anniversary in the year 2020. The first won’t surprise anyone, the second is a job that only recently became critical and the third is a job that’s been a part of radio since day one. https://dicktaylorblog.com/2015/02/22/top-3-in-demand-radio-jobs/

Why I Fired My Top Salesperson

My students are always stunned when I tell them about the time I fired my top salesperson. “Why would you do that?” they always ask. Today, I’m going to share that story with you.

In today’s competitive world, top performers are usually cut a little slack. There’s nothing really wrong with that, unless it breaks a culture of honesty, fairness and trust.   https://dicktaylorblog.com/2015/11/01/why-i-fired-my-top-salesperson/

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I learned that my readers, while coming from all over the world, are mainly located in the United States, Canada and United Kingdom. My readership has grown to near 18,000.

Some of the posts I consider to be some of my most insightful you might have missed, the links are posted below:

https://dicktaylorblog.com/2015/03/15/the-future-of-ad-supported-media/

https://dicktaylorblog.com/2015/09/13/is-radio-ready-for-a-black-swan/

https://dicktaylorblog.com/2015/10/25/the-limitations-of-a-spreadsheet/

https://dicktaylorblog.com/2015/04/05/attention-to-detail/

https://dicktaylorblog.com/2015/10/18/how-do-you-measure-employee-performance/

Posts from this blog have been re-published in Tom Taylor’s NOW – Radio’s Daily Management Newsletter, radioINSIGHT, North American Radio Network, Radio Ink, James Cridland’s newsletter, and RAIN among many others (I know I’m leaving some wonderful publications and people out, my apologies in advance). Thank You for sharing my thoughts.

I’ve been invited to appear on Vlogs and podcasts by Owen Murphy, Ryan Wrecker and Larry Gifford as a direct result of my blog. Thank You too.

Next week I will begin a new year of blogging my thoughts about radio, education and the changes each is working through during the communications revolution caused by the Internet of things (IoT).

I hope you will continue to enjoy reading my posts and learning something from what I share. You’re always invited to share your thoughts in the comments section. I learned at the Wharton School that while no one can predict the future, it is amazing when minds come together and share their perspective of what the future holds, how close to what will happen can be revealed.

Let’s grow together in media mentorship.

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Next week, I will take a look at the plight of the small to mid-size Internet streaming broadcasters’ dilemma in light of the Copyright Royal Board’s rates for 2016-2020 and why what’s happening is not new. It’s déjà vu.

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An Open Letter To The Class of 2016 (And Beyond)

17When you’re in a management role, you receive inquiries for employment on a daily basis. Heck, sometimes it’s on an hourly basis. Job seekers have many different approaches and strategies for getting the attention of a hiring manager, and depending on the style of the individual who’s making the decision, it may or may not work.

I’ve often been asked for feedback on what to submit on a demo, how to craft an email, and who to reach out to when chasing opportunities and I usually tell each person that there’s no particular formula and the results will vary. Some programmers prefer longer demos that are unedited. Others like shorter “best of” clips that get right to the point. One executive wants a quick one paragraph introduction, and the other prefers a cover letter, resume, references and extensive details about your background.

These are important factors to remember when you’re pursuing an opportunity. All that matters is finding that one person and company who’s willing to give you a shot. Don’t take the rejections personally. Sometimes openings don’t exist, the fit isn’t there, or a manager doesn’t like you or believe in you. You can waste a lot of energy wondering why you’re not getting the nod, but that’s valuable time you could be spending on chasing the next situation.

It’s well documented that Michael Jordan didn’t make his High School basketball team, Tom Brady was drafted in the 6th round, and 24 players went ahead of Mike Trout in the 2009 MLB Draft. I think they all turned out alright. If you prefer an industry example, watch this video of Adam Schefter talking about his climb up the ladder. If the top NFL Insider in our industry had to go through tough moments, you likely will too.

There is though one misunderstanding that I do want to address. A number of young people today are of the belief that by going to college and pursuing a broadcasting or journalism degree, it will open up the door for landing an opportunity.

Newsflash – it doesn’t!

Yes education is important, and a degree has great value, but if you think you’re going to land a job on the air with an established radio station or produce one of their top shows simply because you went to college, received your degree, worked at the campus radio station, and are smart and love sports, prepare to be disappointed.

What a degree often does is help you get inside the building. But so does going to a broadcasting school, having a relationship in the industry, or knocking on the door and refusing to take no for an answer. It’s what you do once you’re in the building that determines whether or not you stick around and get a bigger break.

One person who has a great read on this subject is Matt Sammon, the Tampa Bay Lightning’s Director of Broadcasting and Programming. As you’d expect, working for a sports franchise attracts a lot of interest and Matt deals with it on a regular basis. There are certain things a college student or young person can do to stand out when trying to get their foot in the door and Matt’s taken the time to share his advice on the best ways to do it.

That Degree Alone Won’t Get You a Job in Sports Broadcasting

If you’re one of the handful of people who have followed my blog, you know I’m willing to offer advice to aspiring young broadcasters any day. You also know I’ve been very vocal in the past with some less than prepared intern candidates not once, but twice. Well I’m glad to say after a recent intern fair at Amalie Arena, the intern candidates were well-dressed and I even got a few samples of the lost art of a cover letter.

But with some candidates, I saw an issue I’ve seen not just in recent years, but one that has been around for as long as I can remember. A candidate is months away from graduating, and is solely counting on his or her degree to land a job. It doesn’t work that way, but I’m happy to provide some direction for you.

That Degree Is Valuable

Don’t get me wrong, there is a value to having a college degree or even a broadcasting school certification. That piece of paper shows you were instructed on the basics, and I can tell you some things I picked up in college 20 years ago are still utilized today. Having a degree or certification from a reputable school can help you get a foot in the door, but make sure you have a major that puts you right in front of that door, and a minor that you can either “fall back” on or supplement that major degree.

I majored in broadcast communications, and minored in management, and thankfully that education paid off to where I’m in both fields. But if I ever needed to do something other than manage in broadcasting, or if I ever needed to do some management outside of broadcasting, I have the documentation that says I can do that. But more importantly, I have experience, and THAT is the key to accelerating your career.

ANY Experience Helps

I know what you’re saying college students, “I don’t have 20 years of experience!” Guess what, when I was starting out, neither did I! But believe it or not, I didn’t just stay out late and sleep in late while I was in college (please believe it). I worked, and even though the broadcasting business has changed since I went to college, there are still opportunities out there. It’s hard to balance a school schedule and a work schedule, especially when a lot of that work falls in to the “volunteer” category, but nothing brings me down more than a college senior with absolutely no experience looking for that internship in the final semester. And I can tell you, I’m not the only person in this position who feels the same. Yes, the internship is the big link between college and the real world, but you can’t come in totally cold.

We All Are Fans of Sports, But You Need More Than That

Some of us are fans of the team we’re working for. But simply knowing a lot about our favorite team or favorite sport didn’t clinch the job. Knowledge of a particular sport or team you want to work for is helpful, but experience in any form of journalism or broadcasting trumps that. The encyclopedia-like memory, or collection of team memorabilia, is the icing on the cake if you can convince us you can carry out the simple tasks the job demands.

Utilize Your School’s Resources

You (or your parents) are paying a ton of money for you to attend that reputable school. You (and not likely your parents) will be paying off student loans out the wazoo for the next 20 years of your life. While you’re in school, use those facilities you’re paying for and will continue to pay for. If you want to get into broadcasting, sign up to work at the student radio station or TV station. If you’re into print journalism, sign up to work at the student newspaper or yearbook. Yes, these are “old school” mediums in a digital age, but a lot of schools have made the shift to digital while continuing to teach the journalism basics that are sorely lacking from a lot of what’s out there on the digital playground.

The shift at the radio station will suck (my first shift was Sunday mornings from 1-6 a.m.). You’re going to be pulling cable at the TV station, and you’re going to get the less-than-desirable assignment for the newspaper. Take it. Take it and ask for more. This is where you’re going to learn, where you’ll make mistakes, where you’ll find your style and personality. Don’t turn down any opportunity, even if it’s unpaid or “just” for credit.

The Earlier You Start, The Better

While this was titled for the class of 2016, it’s better suited for 2017 and beyond. One reason why I chose the University of Alabama for my college experience, was that I could work at the student radio station as soon as I got there (and as long as I maintained a good GPA which wasn’t an issue). You will learn a lot working for the school, but nothing replaces that real-world experience of an internship, which most are done for college credit. As soon as you make that fateful decision to go in to broadcasting (God bless you), check with your adviser on how the school does internships and how soon you can get one.

I was fortunate to work an internship the summer after my freshman year, and again the summer after my sophomore year. The second internship lasted 2 weeks before the station decided to hire me part-time. Those two summers prepared me to do some of my finest work at the school in my junior and senior years, preparing me to enter that real-world job search during my senior year. The time for an internship is not when you have 6 months left in your education, although all is not lost if that is the case for you. The time is heading in to your junior or senior year if possible, with the experience you have picked up working at a school facility.

Why Wait Until Graduation, When You Can Work Now?

If you’re fortunate enough to find paid part-time work in your field while you’re at school, by all means take it. Don’t fret over the format, the network affiliation, the hours or the pay. I worked part-time in a classic rock station, a news/sports talk station, a public radio station, a hot AC station. Very little of my work then was in sports, but I can’t tell you how much that experience in different formats, doing various jobs on and off the air helped me do what I do now.

Now times have changed, and unfortunately a lot of the entry level jobs I had while in college have dried up, especially in large markets. There still are opportunities in fringe markets and smaller markets. And while entry level jobs in traditional broadcast outlets have dried up, there are new outlets with new opportunities including website writing, video production, and podcasting. You want to work with a legitimate company, but don’t get wrapped up in how big the company is or if the job pays you enough. Work is work, experience is experience, and even a part-time wage buys you plenty of ramen noodles (and I’m told, beer).

If You Can’t Land That Official Job, Make Your Own Work

Technology is amazing these days– portable, affordable, and for the most part durable. If you can’t get that gig at your college calling basketball games, go find an open area in the seats and record your call in to an mp3 recorder. Ask the local high school if you can cover their football team, or call up the nearest minor league baseball team to see if they have a spot for you in the press box. You’re probably doing this for free, but nine times out of ten these teams will be thrilled someone is showing interest in their product. You’ll get a seat in the press box, and game notes, and support. Suddenly that turns in to interview opportunities with coaches and players, and more importantly you build up contacts and connections who undoubtedly will be helpful down the line.

I will give an intern or a job candidate a second look if they have 6 months of “freelance” work with the Capital City Capitals compared to nothing at all. At the very least you’re showing initiative to make something out of limited opportunities. And the same can be done if you want to host a show– start your own podcast. I don’t care if 4 people listen to it on average… you’re working out the kinks. If you want to do video work, shoot your own stand-ups. Make your own feature stories. Edit your own 30-second highlight videos (note I said 30-second, not 8 minutes and 47 seconds set to your Limp Bizkit megamix). Your iPhone camera work won’t be perfect, but again it’s something to get your feet wet.

NOTHING Is Given

I can’t stress this enough. Unless you know someone who knows someone who owes someone a favor, and that is very rare, you’re not just going to suddenly wake up one day and have that dream job. In fact, you won’t just be dropped on to the path of the dream job. You have to work for it, and that includes less than glorious work, little or no pay, and forget about 9-5 hours Monday through Friday. There is sacrifice to get to where you want to go, and it doesn’t happen quickly.

And I’m going to break this to you right now: you’re not good enough to turn down any good opportunities. That also goes for those of you who are a few years removed from college. Just because you’re 28 doesn’t mean you can put your nose in the air because the job isn’t 100% perfect.

You got this far, GO DO some of the things I suggested, and gradually get to where you want to be. Don’t just sit across from me with a resume full of summer wait jobs, telling me how big of a fan you are of the team I work for. I’m not a big fan of your prospects.

Matt Sammon is the Director of Broadcasting/Programming for the Tampa Bay Lightning. You can reach him on Twitter @SammonSez or by email at MattSammonSez@Gmail.com.

Reblogged with permission by Jason Barrett.

Jason’s blog: http://sportsradiopd.com

 

 

 

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Wishing You & Yours the Very Best

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December 20, 2015 · 8:00 am

Radio – America’s #1 Mass Reach Medium

radio-reaches-245-million-americans-2015-2This was certainly true in the first golden age of radio, that period of time from its birth in 1920 through the mass takeover of television in the 1950s. Once TV came along, radio had to reinvent itself.

 

That reinvention came in the form of Rock ‘N’ Roll, the transistor radio and the car radio. Radio was portable, TV was not. TV took over the living room, but radio took over every other place.

 

In my life, I’ve lived through every new form of technology that was going to be the death of radio. The 8-track tape, the cassette tape, the CB radio, the CD player, the CD changer, the cell phone, the MP3 player, and most recently, the World Wide Web, Internet streaming and wireless broadband.

 

So you might be surprised to learn that at the 2015 annual meeting of the Association of National Advertisers Masters of Marketing Conference in Orlando, Florida attendees learned that when it comes to adults 18+, RADIO reaches 93% of them every week. That’s more than TV, more than smart phones, more than PCs and more than tablets.

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I remember when I got my first GM position. It was a daytime radio station that featured Al Ham’s “Music of YOUR Life” format, big band music for those not familiar with the programming. Yes, my audience was old. But only according to the calendar, but not the way they thought about themselves. Nampa and his corvette

It was always a tough putt with new advertisers, getting across this concept that you are as young as you think. So I wasn’t surprised to learn that one of the sessions talked about “APT.” APT was all about the “Age People Think” not demographics.

 

I’m not sure that lumping people by demographics was ever a sound marketing idea, but like a lot of bad ideas (buying radio on a Cost Per Point basis) in advertising, people do what’s always been done and ignore if it’s a sound way to place advertising.

 

A lot of my radio stations over my career have focused on an older demo. When Ken Dychtwald’s book “Age Wave” came out in 1990, I read it with enthusiasm. Dychtwald told of the massive population and cultural shifts that would be taking place because of the Baby Boom Generation. He put forward how the boomers would shift the epicenter of consumer activity from a focus on youth to the needs, challenges, and aspirations of maturing consumers. Those predictions are playing out today.

 

So again, I wasn’t surprised to read that at the ANA gathering attendees were told that old people were a growth market. In light of the trillion dollars in student loan debt, the millennials are cash challenged in a way that the Boomers are not.

 

I grew up in a Chevy family. Remember those days of yore? Chevy families and Ford families competing for bragging rights as to which drove the better cars?

 

Many marketers would have you believe that we are now stuck in a rut with our product choices and only the young are pliable enough to be swayed to try or change brands. So let’s see how that plays out in my family. I have two older brothers; one drives a Honda and the other a Toyota. How about our kids? Well we have a BMW, Mercedes Benz, Hyundai and Honda. In my case, I drove a Hyundai for the past eight years before switching to a Honda Accord; so much for that concept that once you are stuck in a brand, you stay there for life. Even my toothpaste is not the brand I grew up using.

 

Everything has changed about the world with the exception the way marketing is created and advertising is bought.

 

One of the big changes is that RADIO is back! It’s the massive reach medium that advertisers seek to expose their products and services on, except that they don’t know it.

 

Radio needs to use some frequency and repetition to get the word out.

 

Willie Sutton said he robbed banks because that’s where the money was.

 

If you’re an advertiser, you need to advertise where the people are and that’s today’s RADIO.

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Colleges That Give-up Their FCC License

fcc-logoI recently wrote an article for Radio World about the impact of colleges that sold their student radio station’s FCC license had on the pedagogical program at those institutions. You can read that article in Radio World here.

 

 

Today, I’d like to share with you something else I learned in talking with educators from around the country while researching this article. The FM license in every case connected the student station to the community. It was the heart and soul of the operation. When the license was sold and the station would become an online Internet only radio station it lost that connection.

 

Now the irony is that all of these student radio stations didn’t stop broadcasting over the FM band and then become Internet radio stations. No, they already had been streaming on the Internet and had listeners from all over the world in many cases. So why didn’t that continue to sustain these radio stations?

 

Let me make a comparison to help you understand this a little better. When you buy a magazine, do you read only one article and then toss it away or do you turn all the pages and look at other things in addition to that cover story that first attracted your attention and caused you to purchase the magazine? You read, if only skimming, the entire magazine. You spent time with that publication and became a little more invested in it. If you subscribe to the magazine this would be akin to being a P1 listener to a radio station.

 

When you see an article from a magazine online do you read the whole magazine or just the article that captured your attention and then leave? You do what we all do. It’s one and done. No investment in the magazine, just the article.

 

Well, what I learned is that it apparently isn’t all that much different when it comes to student streaming radio stations. It’s more of a hit and run.

 

There’s also a problem with student online radio stations in that they have limited connection capacity in most cases. That means only a limited number of people can listen to the stream, unless the college makes a big investment in expanding the capacity in the number of listeners can be connected at the same time. This is somewhat solved if a student station goes with a large online aggregator like TuneIn or Live365.

 

But let’s be real, when you enter a store and everything in the place is priced the same – FREE – which would you chose? The best you could find. Good Luck student stations.

 

Contrast that with student radio stations that broadcast over FM radio. What you find is that they are now only competing within the local community of service and in that playing field, have a chance to break through and be heard.

 

Over 92% of Americans 12-years of age and older still have the radio habit and listen every week. When it comes to listening to streaming stations on the Internet the percentage of penetration doesn’t come close. And those that do listen to streaming Internet music are very likely tuned to Pandora, if the current data available about such things is to be believed.

 

Another thing I heard was how more and more of these student radio stations were working to get a LPFM license so they could return to the air on the FM radios in their community.

 

When Zane Lowe was getting ready to launch Apple’s Beats1, he told the trades that a big part of the three months leading up to the launch was spent trying to come up with a better name for the new service than radio. They couldn’t do it.

 

Radio is the brand, because it works.

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Building Trust

trust-building-big-sizeA couple of weeks ago, I wrote about “Why I Fired My Top Salesperson.” And it all came down to a single reason, trust. I can’t think of one thing a successful leader needs to do more in a business than establish a culture of trust.

 

Leaders influence people. Trust is the foundation upon which the ability to influence others is built.

 

Simon Sinek puts it this way: “Being a good leader is like being a good parent. You catch glimmers of hope when you catch them doing something right, but you really don’t know if you’ve done a good job for like 30-years.”

 

Trust is comprised of two basic components: character and competence. Character means you make decisions that go beyond your own self-interests. Certainly, in firing my top salesperson, that wasn’t going to help my month or quarter. It wasn’t in my own self-interests for the present moment. But knowing that the long-term good of my radio stations was the value I was protecting, and maintaining the trust of the people who I worked with every day, made doing the right thing clear albeit difficult. Competence doesn’t mean having all the answers. Competence means having the experience and knowledge to make decisions that positively impact the performance of the enterprise and the courage to ask for help when you need it. (I always tell people I have an awesome contact file full of brilliant people to call when I need help.)

 

When your people trust your character and believe in your competence, they will follow you wherever you lead them.

 

Being a trusted leader is done with love.

 

I attended Weight Watcher meetings for the first time in my life this year. Like everyone else on the planet I wanted to drop a few pounds, but I also wanted to see if I could pick up any new information about nutrition and living a healthy lifestyle. What I learned was that change occurs by what you consistently do every day. That message was shared by others in the room that had lost lots of weight, all taking the same journey and it was shared with love. Simon Sinek also says when we are surrounded by people who believe what we believe and we feel loved, trust develops.

 

10,000 Hours

 

Malcolm Gladwell wrote in his book “The Tipping Point” that it takes about 10,000 hours of practice to get really good at something. You can’t rush trust building anymore than you can rush how long it takes to make a baby. Babies are born when they are good and ready. And you can’t build trust via email, Facebook, Twitter or any other form of modern day communication. You build trust when people come together through human contact. It’s why webinars lose one of the main benefits of seminars, that being people coming together and meeting one another. (Besides, I don’t know about you, but I’m always doing at least two other things when I’m on a webinar.)

 

Again, when we’re surrounded by people who believe what we believe trust develops.

 

Be Like Ed Koch

 

Ed Koch was a three-time mayor of New York City. Mayor Koch was famous for asking people everywhere he went “How Am I Doing?” He got in their faces and asked. Over and over and over; Mayor Koch asked “How Am I Doing?”

 

You build trust by being consistent.

 

The best teachers teach by sharing their mistakes and what they learned. People don’t connect with perfection. People connect with people who’ve been there, screwed it up, learned from it and shared the experience. Real courage is being able to share your mistakes with others and like who you are in the process of doing that.

 

When you reveal yourself in this way, you demonstrate what you believe and value.

 

In other words, you build trust.

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Being Grateful

15There are times when the stresses that are part of everyday life can occupy a place way beyond their level of importance in the grand scheme of things. Its times like those that you need to take a time-out and remember all the things in your life you have to be grateful about.

 

This year, I’m grateful for three wonderful grand children that are all happy, healthy and developing into unique individuals.

 

I’m grateful for their parents who make their children their first priority and love them with all their heart and soul.

 

I’m grateful that my two sons have set exciting and meaningful goals for their lives and in so doing are working hard to make our world a safer and better place for all of us.

 

I’m thankful for my two older brothers that always have been there for me through ups and downs, thick and thin.

 

I’m grateful that I’ve come to accept myself for exactly who I am, while still having boundless curiosity and a desire to never stop learning and growing.

 

I’m grateful that I’ve learned how to slow down. Life is meant to be savored. It’s not getting to the finish line first but about enjoying the journey.

 

I’m grateful for having enough. Less is more. Too much of anything is usually toxic.

 

I’m grateful for each day when I can add more value to the world than I consume.

 

I’m grateful for learning that every situation provides an opportunity to learn something; even the difficult ones, life goes by so fast.

 

I’m grateful that a career in radio that I started in the 10th grade in high school would allow me to pay for my college education, graduate school and raise a family. It’s a career that was all I ever wanted to do besides one day paying-it-forward through teaching the next generation of broadcasters.

 

I’m grateful that I finally started a blog this past year. It’s been one of the most personally rewarding and enriching things I’ve undertaken this past year.

 

I’m grateful for all the wonderful people I’ve met on this journey called life, people who were only strangers until we said “hello,” and then became friends for life.

 

One of my mentors, Zig Ziglar said: “You can get anything in life you want, if you will just help enough other people get what they want.” I’ve tried to live those words every day.

 

I have so many things to be grateful for this Thanksgiving 2015. I’m sure you do too.

 

Remember you may make a living by what you get, but you make a life by what you give.

 

Today, I’m grateful for YOU.

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