Tag Archives: COVID-19

Look for the Helpers

 

Look For The Helpers“These are the times that try men’s souls,” wrote Thomas Paine on December 23, 1776. What Paine was writing about in his essay “The Crisis” was about how Americans were being tested in their ability to stand up for their country and their newly won freedom.

Paine went on to say, “The summer soldier and the sunshine patriot will, in this crisis, shrink from the service of their country; but he that stands by it now, deserves the love and thanks of man and woman.” “The harder the conflict, the more glorious the triumph.”

Courage

I remember when Dan Rather anchored the CBS Evening News, as that network was going through tough times, and he changed his nightly sign-off to one word, “Courage.” That’s what we all need right now, courage.

Dan recently wrote,

“When we emerge from this, we must remember what society needs in order to function more equitably and justly. At the same time, please let us protect the embers of light that makes life livable.

We are left with a lot of time to sit and think. That is the nature of this particular crisis. The news is grim, and will likely get grimmer. But there is still joy and hope. There can be. There must be.”

Some Helpers

Fred Rogers was born the day I was writing today’s blog, March 20, 1928. Mr. Rogers was always quick to share with us what his mother told him in times of trouble, “When I was a boy and I would see scary things in the news, my mother would say to me, “Look for the helpers. You will always find people who are helping.”

This week, some helpers appeared, to give those of us in media and advertising some new ideas and encouraging thoughts on how we can help our clients (and ourselves) through the COVID-19 Pandemic.

Gordon Borrell & Borrell Associates

The first helpers of the week were Dave Morgan, CEO of Simulmedia; Matt Coen, president of Second Street Media; Matt Sunshine, Managing Partner at The Center for Sales Strategy; Jim Brown, EVP of Sales for Borrell Associates; Corey Elliott, EVP of Local Market Intelligence for Borrell; and Gordon Borrell, CEO. They presented a free webinar titled, “Crisis Marketing for Local Media.” Here’s a link to the recording: https://wordpress.borrellassociates.com/crisis-marketing/

Not only did Gordon and his associates give actionable ideas for helping local agencies and media companies on how to serve local businesses during this global pandemic, but even the format of the presentation itself was an excellent blueprint of what every media organization should be doing on the local level, right now.

I highly recommend viewing this webinar and using Gordon’s slides in your own presentation for your marketplace.

You’ll learn how to help your clients who are struggling with declining sales and customer distractions. You’ll learn what businesses might actually thrive with the right marketing, and how you can help them establish their local voice as community leaders.

When the recovery begins, you’ll know what those who are suffering will need most from you.

Edison Research

The next helpers were Tom Webster and John Rosso. Tom Webster (Senior Vice President, Edison Research) and John Rosso (President, Market Development of Triton Digital) delivered the latest data in their annual “The Infinite Dial” webinar.

With most people sheltering in their homes, and with one third of American households without a single OTA radio receiver, the presentation provided real insights into why radio stations need to be paying close attention to their streams. In most America homes today, the smart speaker is the radio, and Amazon’s Echo, dominates. You can view the presentation deck here: https://www.edisonresearch.com/the-infinite-dial-2020/

The Research Director

The third helper of the week was Charlie Sislen, partner in The Research Director, Inc. I’ve known Charlie since his days at Eastman Radio in New York City and have always found him a go-to person when you need help.

Charlie presented a short, to the point, webinar on “Advertising in Uncertain Times.” During that webinar he gave a link to a webpage you will want to bookmark on your browser: https://researchdirectorinc.com/hot-topics/

In addition to the material Charlie covered in his webinar, you’ll find constantly updated information, ideas and facts in his “Radio Survival Kit.”

Charlie writes:

“These are uncertain times. Nearly every aspect of our lives are changing due to the spread of COVID-19. Research Director, Inc. strives to help our clients and the radio industry at large, weather this storm by gathering the strongest and most informative data and opinions available.

 

It may be an understatement to say that we are living in unusual times. Every American’s life has been disrupted and there is a real concern for what will happen next.

 

While it may seem minor compared to other events that are pressing right now, this is a time when radio, especially local radio, excels. It is important for everyone to realize that this is not business as usual, and our industry’s ability to adapt is the secret of our long-term success.”

Focus on the Future

It always seems, in times like these, that things will never get back to normal. But they always do.

Be optimistic, you really don’t need to fill your basement up with toilet tissue. The stores will soon be fully stocked once again and offering you coupons to buy it.

We’re in this together.

Let’s “be the helper” and help one another to get through this.

BONUS HELPER

This Monday morning (3/23/2020) I opened my email to find this email from The Wizard Academy. I wanted to share it with you. I hope you will share it with others.

Wizard Academy Update:

Advertising in a time of crises.

We just sat down with Roy and filmed a quick video of some very encouraging wisdom and insight for small business owners and advertisers during this extremely difficult time we are all facing.

This is our small way of giving hope to small businesses that you don’t need to simply give up and fade away, but can actually succeed and grow in this season.

-below is the direct link to the video:
https://youtu.be/kHaM_7l5-Gw

 

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The Day the World Shut Down

Disney World ClosedSwitching from a ten-year run as an air personality and operations manager, America was headed towards a brief recession, when I began in radio sales in 1979.

During that year, inflation had climbed to an unbelievable 11.3%, but 1980 saw it continue to grow to 13.5%. The prime interest rate, considered an important economic measure, climbed to 21.5% in June 1982.

They say timing is everything, and beginning a radio sales career during these challenging times turned out to be a blessing. Orders were not flying in over the transom. but if you wanted advertising business, you had to do your homework, develop creative advertising programs for your clients and burn lots of shoe leather to get the orders.

The Great Recession of 2008

I wasn’t afraid of facing the Great Recession of 2008, as I had learned that during difficult economic times, radio was the effective and very affordable means of advertising that got solid results for local businesses. Plus, during the economic downturn in 1989-90, my radio station cluster in Atlantic City turned in its first million dollar bottom line performance.

While the business environment was very challenging, and not all segments of society were doing well, there were people who were still employed, making money and wanted to increase their possessions, go places and try to live a normal life and radio was what reached them most effectively and efficiently.

COVID-19 Pandemic

Fast forward to 2020 and the global pandemic.

Maybe the closest comparison to what’s happening right now is the planet’s two World Wars.

Not in my lifetime, can I ever remember a time when just about everything was closing down, postponing or cancelling their events all across the globe.

The list continues to grow and the depth and breadth of it boggles the mind.

We are truly in uncharted waters.

Social Distancing

The new buzzwords are “social distancing.” Church services, if they are even allowed to be held, are telling parishioners not to shake hands but rather to nod their heads or make the peace sign during the service and avoid all human contact.

Everyone now is being told to stay home and avoid all contact with other people.

Every time I open my computer inbox, another company is sending me an email detailing how they’re dealing with the pandemic and advising me to stay home.

My city in Virginia added a new page on COVID-19 to their website and sends out emails and text messages updating the situation in both our city and state.

This new form of communication from local schools, governments and businesses, eclipses broadcast media for staying abreast of the situation on a moment by moment basis.

Economic Impact

While economists were already predicting a recession in our future the percentages of that occurring this year were relatively low, until COVID-19. Bloomberg now says with the bear market’s arrival last week, the chances of a recession in America this year have increased to 80%.

When the weatherman says there’s an 80% chance of rain, I grab my umbrella when I leave the house, so I take this change in the economic forecast very seriously.

Bloomberg says only twice has the stock market plunged 20% and not had a recession follow.

Truly, the United States is facing a potential “Black Swan Event.” Black Swan Events are occurrences that are extremely rare and unpredictable which spawn potentially severe consequences. Is radio ready for a “Black Swan Event”?

Fasten Your Seatbelts – Turbulence Ahead

People who are sequestered in their homes, will most likely be consuming media that they stream.

Most radio listening these days occurs in the automobile, but if people are staying home, they are not in their cars and listening to their car radio, and one third of American homes no longer have a single radio receiver in them.

I expect we will see an increase in people binge watching programs on their streaming video services, as well as buying groceries and other items they need online, to be delivered to their home.

To create a new habit, it takes three weeks to become routine, and the lockdown currently underway appears it will last from three to five weeks. Is that enough time for a major change in media habits to occur?

After the Crisis Ends

In terms of deaths and economic impact, the COVID-19 Pandemic has been described as a “major crisis” and could be on scale with that of a world war.

When it ends, will we see pent-up demand for goods, services and experiences, like occurred after WWII ended? Or will we see people reassessing their lives and what’s really important to them, moving people away from a consumer driven society to a more planet/people sustaining one?

What will radio’s role be then?

It’s not too early to begin forming a strategy to deal with the aftermath of COVID-19.

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Filed under Education, Mentor, Radio, Sales